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PROCUREMENT OPPORTUNITY

Smart Support - Technology Enabled Care

Cheshire West and Chester Council · Tender notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 01:46.

Opportunity overview

Delivery of an All Age Smart Support Service (previously known as Technology Enabled Care (TEC)) that has been designed to utilise digital solutions to improve quality of life, enhance wellbeing and safety and reducing social isolation for children, young people, adults and carers. The Provider must deliver a whole Service on behalf of the Council. This includes an assessment of identified outcomes and what technology would be suitable, installation (including maintenance and repair), removal and recycling of technology. The Service must also provide the monitoring as well as delivery of the Carers Card and Mobile Response service. The Smart Support Service is a flexible, outcome/needs led service and will not prescribe from a fixed list of technology but instead, will identify the wide variety of needs that can be met using the most up to date and innovative solutions.

Classification

  • CPV85000000 — Health and social work services

Lots

  • Lot 1£6.8m · Including VAT

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0505b1
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
www.the-chest.org.uk
Published risks
Potential Increase in service users Changing needs of service users - demographics or health reasons Changes to technology available - products could be discontinued or new technology introduced. Changes which may come about with regards to any social care reform.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Covered By

GPA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
25 Sept 2026, 10:00

Expected award period

Ends
1 Dec 2026, 23:59

Contract terms

Financial Terms
Suppliers can sign up to the early payment PSP scheme - all details are in the tender pack.

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
6,770,400
Currency
GBP

Award criteria

Weighting Description
price

Criteria

Criterion 1
Type
price
Name
price
Criterion 2
Type
quality
Name
Quality
Criterion 3
Type
quality
Name
Social value

Selection criteria

Criteria

Criterion 1
Type
economic
Description
see Invitation to tender
Criterion 2
Type
technical
Description
see Invitation to tender

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2032, 23:59
Max Extent Date
31 Mar 2034, 23:59

Renewal

Description
2 year extension available.

Options

Description
Demand based contract so the Council holds the right to increase or decrease volume and vary products called off. It is expected that the product range will evolve with the contract as more technology becomes available and the service users needs change.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKD63
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
L-1
Document Type
biddingDocuments
Entry 3
Id
077452-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
14 Aug 2026, 08:03
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Cheshire West and Chester Council
Id
GB-PPON-PCJB-2814-BHZP

Identifier

Scheme
GB-PPON
Id
PCJB-2814-BHZP

Address

Street Address
The Portal, Wellington Road
Locality
Ellesmere Port
Postal Code
CH65 0BA
Country
GB
Country Name
United Kingdom
Region
UKD63

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Ellesmere Port · UKD63 · CH65 0BA · United Kingdom
  • Delivery location · UKD63 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 077452-2026Tender notice on Find a Tender ·