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PROCUREMENT OPPORTUNITY

Provision of Communicator Guide and Intervenor Services

Hertfordshire County Council · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 00:16.

Opportunity overview

This is an 18 month contract to provide communicator guide and intervenor services. Communicator guides work with people who acquire deafblindness, helping them with everyday tasks such as shopping, going to the doctors and going to the gym. The guides are trained in safe guiding skills to support with mobility. They will help the Deafblind person to adjust to life as their eyesight and hearing gets worse. For example, they might train the person to use hands-on signing or the Deafblind manual alphabet. Intervenors work with children and adults who have had deafblindness from birth. Their role is similar to a communicator guide but they will also help to develop a special communication system.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ACTION DEAFNESS

Matched by number
Published award value
£904k
Awarded
21 Apr 2025
Award ID
1
Status
active
Identifier
GB-COH 06706042
Location
Leicester, UKF21, LE4 6DP, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
HCC2516830
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The current provider of these services gave sudden and unexpected notice to the Council on 29th January 2025 that they would not provide these services beyond 31st March 2025. The Council sought to negotiate a 4 month extension to this, which was refused, however the provider did agree to extend for a shorter period. The Council is therefore making an urgent direct award to a single replacement provider. The service is required to enable the Council to fulfil its legal obligations - local authorities are required to act under the "Care and Support for Deafblind Children and Adults Policy Guidance" under Section 7 of the Local Authority Social Services Act 1970 (for children) and section 78 of the Care Act 2014 (for adults). They have to: • provide appropriate services for deafblind people • provide specially trained one-to-one support workers when necessary • provide accessible information for deafblind people

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Procedure reasons

Entry 1
Id
urgency

Lots and requirements

Entry 1
Id
1
Status
complete

Suitability

Sme
Yes
Vcse
Yes

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PWJT-5264-WYMY
Name
Hertfordshire County Council

Roles

buyer

Address

Region
UKH23
Country
GB
Locality
Hertford
Postal Code
SG13 8DQ
Country Name
United Kingdom
Street Address
County Hall

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PWJT-5264-WYMY
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-06706042
Name
ACTION DEAFNESS

Roles

supplier

Address

Region
UKF21
Country
GB
Locality
Leicester
Postal Code
LE4 6DP
Country Name
United Kingdom
Street Address
The Peepul Centre

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
06706042
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PTBZ-5663-ZVYN
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
22 Apr 2025, 00:00
Status
active
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH23
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH23
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH23
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Currency
GBP
Including VAT
904,000

Documents

Entry 1
Id
016252-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
22 Apr 2025, 14:08
Entry 2
Id
016259-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
22 Apr 2025, 14:18

Suppliers

Supplier 1
Id
GB-COH-06706042
Name
ACTION DEAFNESS

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
2 May 2025, 23:59

Related lots

1

Contract period

Ends
31 Oct 2026, 23:59
Starts
3 May 2025, 00:00

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
2 May 2025, 00:00
Above Threshold
Yes

Value

Currency
GBP
Including VAT
904,000

Period

Ends
31 Oct 2026, 23:59
Starts
3 May 2025, 00:00

Documents

Entry 1
Id
019673-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
8 May 2025, 12:00

Recorded locations

  • Buyer location · Hertford · UKH23 · SG13 8DQ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0505ac-2025-05-08T12:00:35+01:00Transparency notice on Find a Tender ·