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PROCUREMENT OPPORTUNITY

Energy Comapny Customer Relation Management System (CRM)

Gateshead Borough Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 00:24.

Opportunity overview

Gateshead Council publishing on behalf of Gateshead Energy Company (GEC). GEC is currently updating its customer relations management processes in line with upcoming Heat Network Regulations. To support the growing network aiming to connect an additional 15,000 customers and ensure that key requirements for engagement with customers are achieved, GEC is looking to procure a scalable cloud-based Customer Relationship Management (CRM) system.

Classification

  • CPV48781000 — System management software package
  • CPV72210000 — Programming services of packaged software products
  • CPV72260000 — Software-related services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
IT157
Status
planning
Above Threshold
No
Main Procurement Category
services

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
planning

Contract period

Ends
31 Jul 2026, 23:59
Starts
1 Aug 2025, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48781000
Scheme
CPV
Description
System management software package
Entry 2
Id
72210000
Scheme
CPV
Description
Programming services of packaged software products
Entry 3
Id
72260000
Scheme
CPV
Description
Software-related services

Planning and budget

Documents

Entry 1
Id
016212-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
22 Apr 2025, 12:39

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
6 May 2025, 23:59
Description
Please Register on OPEN Portal https://www.nepo.org/open and search opportunity OPEN2025680 to see engagement process details.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PPGY-1151-NJQN
Name
Gateshead Borough Council

Roles

buyer

Address

Region
UKC22
Country
GB
Locality
Gateshead
Postal Code
NE8 1HH
Country Name
United Kingdom
Street Address
Civic Centre, Regent Terrace

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PPGY-1151-NJQN
Scheme
GB-PPON

Contact

Recorded locations

  • Buyer location · Gateshead · UKC22 · NE8 1HH · United Kingdom
  • Delivery location · UKC · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-050591-2025-04-22T12:39:26+01:00Preliminary market engagement notice on Find a Tender ·