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PROCUREMENT OPPORTUNITY

Human Resources Management & Rostering System

West Yorkshire Fire and Rescue Authority · Contract details notice on Find a Tender

Tender information last checkedLast checked 2 Oct 2026, 16:06.

Opportunity overview

WYFRS wish to appoint a supplier who, in partnership, will collaborate with WYFRS to drive and achieve win-win outcomes. The appointed supplier will play a key role in successfully and professionally delivering the required services. WYFRS are seeking proposals in which the appointed supplier will meet the following as a minimum; enhance operational efficiency, improve the user experience, and ensure that the latest technological advancements meet our evolving needs. This proactive approach will ensure that WYFRS will achieve our strategic goals/priorities through deployment of a simple to use system which better supports people at each stage in the employee lifecycle enabling efficiencies and improvements to our people processes, delivers successful outcomes and better supports our organisation, our managers, people specialists and our workforce. This contract requires a combined solution of a HR/people system, and a rostering system.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Infographics UK Ltd

Matched by normalised name
Published award value
Value not stated
Awarded
Not supplied
Contract signed
26 Apr 2026
Award ID
1
Status
active
Identifier
GB-PPON PHBT-7885-ZTMW
Location
Edinburgh, UKM75, EH2 3AT, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
WYFRS0181
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

concession

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
West Yorkshire Fire and Rescue Authority
Id
GB-PPON-PYTC-9788-PZGW

Identifier

Scheme
GB-PPON
Id
PYTC-9788-PZGW

Address

Street Address
FSHQ, Bradford Road, Birkenshaw
Locality
Bradford
Postal Code
BD112DY
Country
GB
Country Name
United Kingdom
Region
UKE44

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Infographics UK Ltd
Id
GB-PPON-PHBT-7885-ZTMW

Identifier

Scheme
GB-PPON
Id
PHBT-7885-ZTMW

Address

Street Address
6 Castle Street
Locality
Edinburgh
Postal Code
EH2 3AT
Country
GB
Country Name
United Kingdom
Region
UKM75

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72500000
Description
Computer-related services

Suppliers

Supplier 1
Id
GB-PPON-PHBT-7885-ZTMW
Name
Infographics UK Ltd

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
HRM & Rostering System
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
27 Apr 2026, 00:00

Period

Starts
27 Apr 2026, 00:00
Ends
31 Mar 2029, 23:59
Max Extent Date
31 Mar 2031, 23:59

Renewal

Description
Additional +1 year and +1 year.

Value

Including VAT
783,284
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
System Uptime / Availability
Description
99.95%-100% Planned Uptime Excluding planned upgrades/service updates and events out with the Suppliers direct control

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Successful Response Time met for Critical and Major AE Support Tickets
Description
95% - 100% On the basis of sufficient detail and accurate steps to reproduce being provided by the customer via our HelpDesk system and timely response where additional information is requested.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Successful Resolution for Critical and Major AE issues
Description
95% - 100% On the basis of sufficient detail and accurate steps to reproduce being provided by the customer via our HelpDesk system and timely response where additional information is requested.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
Scheduled Updates into Live
Description
Scheduled Updates into Live

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 5
Id
5
Title
Major Updates into Live
Description
Major Updates into Live

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 6
Id
6
Title
Emergency Patch into Live
Description
Emergency Patch into Live

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 7
Id
7
Title
Notifications regarding downtime in Live
Description
Minimum of 1 business day with the exception of emergency patches/updates

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 8
Id
8
Title
Notifications regarding emergencies in Live
Description
As soon as practical

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 9
Id
9
Title
Support portal availability
Description
90% Excluding planned upgrades/service updates and events out with the Suppliers direct control

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
037928-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
27 Apr 2026, 11:15
Format
text/html

Recorded locations

  • Buyer location · Bradford · UKE44 · BD112DY · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 021008-2026Contract award notice on Find a Tender ·
  2. 037928-2026Contract details notice on Find a Tender ·