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PROCUREMENT OPPORTUNITY

WBS Customer Relationship Management System

University of Warwick · compiled

Tender information last checkedLast checked 30 Sept 2026, 00:22.

Opportunity overview

The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School’s MBA and Executive Education programmes. The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick).The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) or the Procurement Act 2023 and associated Procurement Regulations 2024 (and as may be amended from time to time) and its procurement activities are not sub

Classification

  • CPV48000000 — Software package and information systems
  • CPV48190000 — Educational software package
  • CPV48219300 — Administration software package
  • CPV48510000 — Communication software package

Lots

  • The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School’s MBA and Executive Education programmes. The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick).£320k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CH-04-25-CRM-SYSEXP-WBS-MB
Status
active
Has Recurrence
No
Review Details
Tender closing Date: May 15, 2025 ( Thursday) 12:00nmSelection criteria as stated in the procurement documents
Procurement Method
open
Main Procurement Category
goods
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
15 May 2025, 12:00

Address

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
15 May 2025, 12:00

Tender Period

Ends
15 May 2025, 12:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes

Classification

Id
48219300
Scheme
CPV
Description
Administration software package

Submission terms

Languages

en

Submission Method

written

Lots and requirements

Entry 1
Id
1
Status
active
Has Options
No
Has Renewal
Yes
Description
The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School’s MBA and Executive Education programmes. The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick).

Value

Amount
320,000
Currency
GBP

Renewal

Description
The initial contract duration will be 3 years; the University reserves the right to extend this contract on an annual basis for an additional 2 years thereafter.

Contract period

Ends
10 Aug 2028, 23:59
Starts
11 Aug 2025, 00:00

Submission terms

Variant Policy
allowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG33

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
48219300
Scheme
CPV
Description
Administration software package
Entry 3
Id
48190000
Scheme
CPV
Description
Educational software package
Entry 4
Id
48510000
Scheme
CPV
Description
Communication software package

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-144640
Name
University of Warwick

Roles

buyer

Address

Region
UKG33
Locality
Coventry
Postal Code
CV4 7JJ
Country Name
United Kingdom
Street Address
University House , Kirby Corner Road,

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
09
Scheme
COFOG
Description
Education

Identifier

Legal Name
University of Warwick

Contact

Name
Lili Shih
Telephone
+44 2476150871
Organisation 2
Id
GB-FTS-2444
Name
University of Warwick

Roles

reviewBody

Address

Locality
Coventry
Country Name
United Kingdom

Identifier

Legal Name
University of Warwick

Recorded locations

  • Buyer location · Coventry · UKG33 · CV4 7JJ · United Kingdom
  • Delivery location · UKG33

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-050543-2025-04-17T22:33:02+01:00compiled ·