Renewal of Customer Relationship Management System

Opportunity overview

Renewal of Customer Relationship Management system for two years.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

SALESFORCE UK LIMITED

Matched by number

Published award value: £364k
Awarded: 16 Apr 2025
Award ID: 1
Status: active
Identifier: GB-COH 05094083
Location: London, UKI31, EC2N 4AY, United Kingdom

Classification

No classification was supplied.

Lots

Lot 1Value not stated

Documents and notices

Contract details notice on Find a TenderOpen source ↗
Contract award notice on Find a TenderOpen source ↗
Transparency notice on Find a TenderOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: Salesforce
Status: complete
Procurement Method: direct
Procurement Method Details: Direct award
Why this procedure was chosen: The Salesforce system is embedded in NPL workings. At this stage it would not make sense to move to another system.

Covered By

GPA

Legal basis

Id: 2023/54
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗
Scheme: UKPGA

Procedure reasons

Entry 1

Id: additionalRepeatExtensionPartialReplacement

Lots and requirements

Entry 1

Id: 1
Status: complete

Suitability

Sme: Yes

Published documents

Entry 1

Id: conflictOfInterest
Description: Not published
Document Type: conflictOfInterest

Buyer, suppliers and contacts

Organisation 1

Id: GB-COH-02937881
Name: NPL Management Limited

Roles

buyer

Address

Region: UKI75
Country: GB
Locality: Teddington
Postal Code: TW11 0LW
Country Name: United Kingdom
Street Address: National Physical Laboratory

Details

Url: http://www.npl.co.uk ↗

Classifications

Entry 1

Id: publicUndertaking
Scheme: UK_CA_TYPE
Description: Public undertaking

Identifier

Id: 02937881
Scheme: GB-COH

Contact

Email: procurement@npl.co.uk

Additional Identifiers

Entry 1

Id: PYDB-8862-JBYM
Scheme: GB-PPON

Organisation 2

Id: GB-COH-05094083
Name: SALESFORCE UK LIMITED

Roles

supplier

Address

Region: UKI31
Country: GB
Locality: London
Postal Code: EC2N 4AY
Country Name: United Kingdom
Street Address: Floor 26 Salesforce Tower

Details

Url: http://www.salesforce.com ↗
Vcse: No
Scale: large
Sheltered Workshop: No
Public Service Mission Organization: No

Identifier

Id: 05094083
Scheme: GB-COH

Contact

Email: EMEA-GPS@salesforce.com

Additional Identifiers

Entry 1

Id: PTXG-8329-VLGH
Scheme: GB-PPON

Award information

Award 1

Id: 1
Date: 17 Apr 2025, 00:00
Status: active
Has Renewal: Yes
Above Threshold: Yes
Main Procurement Category: services

Items

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 3

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 4

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 5

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 6

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 7

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 8

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 9

Region: UKK
Country: GB
Country Name: United Kingdom

Entry 10

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 11

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 12

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 13

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 14

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 15

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 16

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 17

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 18

Region: UKK
Country: GB
Country Name: United Kingdom

Entry 19

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 20

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 21

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 22

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 23

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 24

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 25

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 26

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 27

Region: UKK
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 48000000
Scheme: CPV
Description: Software package and information systems

Entry 2

Id: 72000000
Scheme: CPV
Description: IT services: consulting, software development, Internet and support

Value

Currency: GBP
Including VAT: 364,032

Renewal

Description: Extend contract as system is embedded in NPL workings

Documents

Entry 1

Id: 015829-2025
Url: https://www.find-tender.service.gov.uk/Notice/015829-2025 ↗
Format: text/html
Notice Type: UK5
Description: Transparency notice on Find a Tender
Document Type: awardNotice
Published: 17 Apr 2025, 11:20

Entry 2

Id: 015835-2025
Url: https://www.find-tender.service.gov.uk/Notice/015835-2025 ↗
Format: text/html
Notice Type: UK6
Description: Contract award notice on Find a Tender
Document Type: awardNotice
Published: 17 Apr 2025, 11:28

Suppliers

Supplier 1

Id: GB-COH-05094083
Name: SALESFORCE UK LIMITED

Milestones

Entry 1

Id: 1
Type: futureSignatureDate
Status: scheduled
Due: 1 May 2025, 23:59

Related lots

Contract period

Ends: 3 May 2027, 23:59
Starts: 2 May 2025, 00:00
Max Extent Date: 4 May 2027, 23:59

Standstill Period

Ends: 30 Apr 2025, 23:59

Contracts and changes

Entry 1

Id: 1
Title: Renewal of Customer Relationship Management System
Status: active
Award ID: 1
Date Signed: 1 May 2025, 00:00
Has Renewal: Yes
Above Threshold: Yes
No Agreed Metrics Rationale: Not applicable as this contract falls below £5 million

Value

Currency: GBP
Including VAT: 364,032

Period

Ends: 3 May 2027, 23:59
Starts: 2 May 2025, 00:00
Max Extent Date: 4 May 2027, 23:59

Renewal

Description: Extend contract as system is embedded in NPL workings

Documents

Entry 1

Id: 021869-2025
Url: https://www.find-tender.service.gov.uk/Notice/021869-2025 ↗
Format: text/html
Notice Type: UK7
Description: Contract details notice on Find a Tender
Document Type: contractNotice
Published: 15 May 2025, 15:36

Recorded locations

Buyer location · Teddington · UKI75 · TW11 0LW · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

ocds-h6vhtk-0504aa-2025-05-15T15:36:03+01:00Transparency notice on Find a Tender · 15 May 2025, 15:36