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PROCUREMENT OPPORTUNITY

Management of Norwich Bus Station and Park and Ride Sites

Norfolk County Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 16:21.

Opportunity overview

The contract is for an Operator with experience of public transport to provide a fully managed service with a single point of responsibility for managing and delivering all of the specified Services they are contracted to deliver across the Norwich Bus Station site. The Operator will also be required to undertake facilities management and maintenance of the Norwich Park and Ride sites. The contract value in this notice is for the full 10 years of the contract including all options, it does not include indexation which will apply in addition. The contract was executed by the Operator on 27 March 2026 and countersigned by the Council on 7 April 2026. FTS does not permit you to enter a contract signing date that falls after the start date.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

KONECTBUS LIMITED

Match pending…
Published award value
Value not stated
Awarded
Not supplied
Contract signed
3 Apr 2026
Award ID
1
Status
active
Identifier
GB-COH 03149258
Location
Newcastle Upon Tyne, UKC22, NE1 6EE, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NCCT43085
Status
complete
Procurement Method
open
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Norfolk County Council
Id
GB-PPON-PDYH-3246-XWTR

Identifier

Scheme
GB-PPON
Id
PDYH-3246-XWTR

Address

Street Address
County Hall, Martineau Lane
Locality
Norwich
Postal Code
NR1 2DH
Country
GB
Country Name
United Kingdom
Region
UKH15

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
AECOM LIMITED
Id
GB-COH-01846493
Role Details
AECOM assisted with the drafting of the Scope and Pricing Schedule, they also participated in the evaluation of initial tenders.

Identifier

Scheme
GB-COH
Id
01846493

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PCLX-5446-YHDX

Address

Street Address
Aldgate Tower
Locality
London
Postal Code
E1 8FA
Country
GB
Country Name
United Kingdom
Region
UKI42

Contact

Roles

procuringEntity

Details

Organisation 3
Name
KONECTBUS LIMITED
Id
GB-COH-03149258

Identifier

Scheme
GB-COH
Id
03149258

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PBTX-5366-GVMT

Address

Street Address
3rd Floor 41-51 Grey Street
Locality
Newcastle Upon Tyne
Postal Code
NE1 6EE
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
63712100
Description
Bus station services
Entry 2
Scheme
CPV
Id
79993000
Description
Building and facilities management services

Delivery locations

Entry 1
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH17
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-03149258
Name
KONECTBUS LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Management of Norwich Bus Station and Park and Ride Sites
Status
active
Has Renewal
Yes
Has Options
Yes
Above Threshold
Yes
Date Signed
4 Apr 2026, 00:00

Period

Starts
5 Apr 2026, 00:00
Ends
5 Apr 2031, 23:59
Max Extent Date
5 Apr 2036, 23:59

Renewal

Description
This contract is for an initial term of 5 years plus up to a further 5 years at the Council's discretion.

Options

Description
The Client reserves the right to add or remove any of the Services from any of the facilities and to add any additional Services or buildings not included in the tender at a later date, through the variation process set out in the Contract. The options may be used due to changes of the Council's Estate, amendments to statutory duties or amendments to the Council's finances or priorities.

Value

Including VAT
10,688,808
Currency
GBP

Documents

Entry 1
Id
A-16674
Document Type
contractSigned
Format
application/pdf
Entry 2
Id
048271-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
22 May 2026, 17:10
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
Statutory compliance testing
Description
This KPI measures if Statutory Compliance testing has been completed on time with full up-to-date evidence presented, including certificates.
Entry 2
Id
2
Title
Maintenance of facilities and infrastructure to required standard
Description
This KPI measures if facilities have been maintained to the required standard, it also monitors any complaints received.
Entry 3
Id
3
Title
Operational safety compliance at the Bus Station
Description
This KPI assesses incidents records, staff training and compliance with the bus station conditions of use.

Recorded locations

  • Buyer location · Norwich · UKH15 · NR1 2DH · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 013830-2026Contract award notice on Find a Tender ·
  2. 039244-2026Contract details notice on Find a Tender ·
  3. 048271-2026Contract details notice on Find a Tender ·