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PROCUREMENT OPPORTUNITY

National Breast Screening System (NBSS) Contract Extension

NHS England · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 00:10.

Opportunity overview

NBSS is the core IT software platform that is critical to the day to day operations of routine breast screening across England, Wales and Isle of Man. Since 2015 the NBSS Solution has been supported and delivered by Hitachi Digital Services UK Limited. Direct Award to restate and extend the existing contract which is an agreement for software support and development. The current contract has a term expiring on 31st May 2025, with an option to extend for a further 2 years to 31st May 2027. This contract is not being awarded by reference to lots. The value of this 2 year extension is up to £36m excluding VAT. Contact for enquiries: england.contractmanagement.DDAT@nhs.net

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Hitachi Digital Services UK Limited

Matched by exact name
Published award value
£36m
Awarded
Not supplied
Award ID
1
Status
pending
Identifier
GB-PPON PBDD-9199-JBZL
Location
London, UKI31, EC2A 2EW, United Kingdom

Hitachi Digital Services UK Limited

Matched by exact name
Contract value
£36m
Awarded
Not supplied
Contract signed
6 May 2025
Including VAT
£43.2m
Award ID
2
Status
active
Identifier
GB-PPON PBDD-9199-JBZL
Location
London, UKI31, EC2A 2EW, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C50898
Status
complete
Published risks
Variable costs for third party products and services are subject to consumption and are therefore estimated. Potential need to further extend if alternative strategy development is not successful. Uncertainty over future direction arising from reorganisation of DHSC & NHSE. Emerging policy changes to be addressed if arising. Emerging cyber threats to be addressed if arising. Legislative changes to be addressed if arising.
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
National Breast Screening Service (NBSS) is a national system critical to the provision of Breast Screening services in England, Wales and IoM and provides the facility for making bookings, onwards referrals where needed and is the start of the complete patient journey where treatment may be needed. NBSS technology is 15-20 years old and has been developed during this time using VB6 as the basis for programming and development. NBSS is extremely complex due to the volume of (VB6) development that has accumulated over the 15+ years that the system has been in place. It is utilised by over 70 different Breast Screening Offices meaning that, for example, the process of rolling out new releases is time consuming and administratively complex. This new contract award (which is a restating of the previous contract) will provide service continuity while the future long term strategy for NBSS continues to be developed and subsequently implemented. It is justified under Section 41 (1) (a) and paragraph 6 (b) of Schedule 5 of the Procurement Act 2023 on the basis that there are no reasonable alternatives for the provision of this service.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDPT-3135-BWWY
Name
NHS England

Roles

buyer

Address

Region
UKI45
Country
GB
Locality
London
Postal Code
SE1 8UG
Country Name
United Kingdom
Street Address
Wellington House, 133-135 Waterloo Rd

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PDPT-3135-BWWY
Scheme
GB-PPON

Contact

Name
Rob Elliott
Telephone
03003112233
Organisation 2
Id
GB-PPON-PBDD-9199-JBZL
Name
Hitachi Digital Services UK Limited

Roles

supplier

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
EC2A 2EW
Country Name
United Kingdom
Street Address
14th Floor, Broadgate Tower, 20 Primrose Street

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
PBDD-9199-JBZL
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Title
National Breast Cancer Screening System Extension 2025-2027
Status
pending
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Value

Amount
36,000,000
Currency
GBP
Including VAT
43,200,000

Documents

Entry 1
Id
015444-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
16 Apr 2025, 10:32

Suppliers

Supplier 1
Id
GB-PPON-PBDD-9199-JBZL
Name
Hitachi Digital Services UK Limited

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
30 Apr 2025, 23:59

Related lots

1

Contract period

Ends
31 May 2027, 23:59
Starts
1 Jun 2025, 00:00
Award 2
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Suppliers

Supplier 1
Id
GB-PPON-PBDD-9199-JBZL
Name
Hitachi Digital Services UK Limited

Related lots

1

Contracts and changes

Entry 1
Id
2
Title
National Breast Cancer Screening System Extension 2025-2027
Status
active
Award ID
2
Date Signed
7 May 2025, 00:00
Above Threshold
Yes

Value

Amount
36,000,000
Currency
GBP
Including VAT
43,200,000

Period

Ends
31 May 2027, 23:59
Starts
1 Jun 2025, 00:00

Documents

Entry 1
Id
031164-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
10 Jun 2025, 10:30

Agreed Metrics

Entry 1
Id
1
Title
Incident Response Time
Description
Time taken for the Supplier's Service Desk agents to respond to a call.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Incident Resolution Time

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Quantity of aged services requests

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
Service request response time

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 5
Id
5
Title
User Satisfaction
Description
Breast Screening Office Survey Score on resolved tickets

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Recorded locations

  • Buyer location · London · UKI45 · SE1 8UG · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0503b9-2025-06-10T10:30:21+01:00Transparency notice on Find a Tender ·