ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Integrated Mediation and Disagreement Resolution For Young People and Parents and Carers of Children with Special Educational Needs and/or Disabilities

Norfolk County Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 00:08.

Opportunity overview

Norfolk County council is looking to award a contract for the provision of SEND Mediation and Disagreement Resolution. The Children and Families Act 2014 requires Mediation and Disagreement Resolution (MDR) services to be put in place by Local Authorities and health commissioners. Disagreement Resolution and Mediation is a voluntary, private and confidential process. The aim is to bring people together in a facilitated way to find solutions to their disagreements. It can save time and pressure for all involved and it can help re-build relationships that have broken down. Early resolution of disagreements benefits children, young people, parents, carers, institutions, and professionals' party to the disagreement. •Mediation focuses on elements of an Education Health and Care Plan (EHCP) in education, social care, or health. It is used at various stages of the process and is specifically linked to decisions about EHCP needs assessments and plans. •Disagreement Resolution focuses on any element of SEND provision, not just those who are being assessed for (or have) an EHCP. All those who bids were assessed have been issued with assessment summaries as per the Procurement Act 2023 section 50(3). These were issued on 24 June 2025.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Anglia Care Trust

Matched by number
Published award value
£600k
Awarded
23 Jun 2025
Award ID
1
Status
pending
Identifier
GB-COH 2223103
Location
Ipswich, UKH14, IP5 3SL, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • Lot 1£600k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NCCT43111
Status
complete
Published risks
Norfolk County Council has joined the government's Devolution Priority Programme. This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. A consultation is under way. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc (https://intendhost. co.uk/norfolkcc) . Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles (https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles) .Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk
Procurement Method Details
Open procedure

Covered By

GPA

Legal basis

Id
2023/54
Scheme
UKPGA

Recurrence

Dates

Entry 1
Starts
17 Apr 2028, 23:59

Expected award period

Ends
20 Jun 2025, 23:59

Tender Period

Ends
19 May 2025, 11:00

Contract terms

Financial Terms
As per the terms and condition issued with this procurement.

Enquiry period

Ends
9 May 2025, 11:00

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
600,000
Currency
GBP
Including VAT
720,000

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Service Delivery Plan
Type
quality

Numbers

Entry 1
Number
35
Weight
percentageExact
Criterion 2
Name
Management of the Service
Type
quality

Numbers

Entry 1
Number
35
Weight
percentageExact
Criterion 3
Name
Price
Type
price
Description
Pricing is split as following MIAS (8%) Mediation (15%) Disagreement Resolution (2%) Late Cancellation / resolved pre - meeting (5%)

Numbers

Entry 1
Number
30
Weight
percentageExact

Contract period

Ends
31 Aug 2028, 23:59
Starts
1 Sept 2025, 00:00
Max Extent Date
31 Jul 2031, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
The Council will be assessing the legal, financial and technical ability of bidders to perform the contract being procured as set out in the Invitation to Tender. This assessment includes past experience, financial suitability, health and safety, modern slavery and references. These are all designated as pass/fail criteria.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
A-714
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 3
Id
A-715
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 4
Id
A-716
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 5
Id
A-717
Format
application/pdf
Document Type
biddingDocuments
Entry 6
Id
A-718
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 7
Id
A-719
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 8
Id
A-728
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 9
Id
015860-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
17 Apr 2025, 11:55

Planning and budget

Documents

Entry 1
Id
015413-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
16 Apr 2025, 09:43

Milestones

Entry 1
Id
engagement
Type
engagement
Status
met
Date Met
25 Feb 2025, 00:00
Description
This is a Preliminary Market Engagement Notice(PMEN) for information purposes only. It is not a formal invitation to tender. You will need to respond to the tender notice in order to be considered for these contracts. The purpose of this PMEN is to maximise transparency and competition for the upcoming tender notice. All details in this PMEN are subject to being updated or changed in the tender notice. We are publishing this notice to share engagement outputs and to ensure as wider audience as possible are aware and informed of Norfolk County Council's intentions. Market engagement has taken place. The engagement was advertised under a prior information notice (PIN)published under the Public Contract 2015 regulations 2025/S 000-002473. This engagement was carried out by commissioners. The opportunity was advertised via PINs under the Public Contract Regulations 2015. Initial Market engagement for adoption support was held on Monday 10th February 2025 via Teams webinar. We used the engagement to discuss our requirements, the tender process we are proposing and expectations of all parties. Information provided at the engagement in the form of slides and notes are available to be viewed via the clarification tab. These documents can be viewed by registering on the Norfolk County Council in-tend portal, expressing an interest in this tender. A tender notice will be published to advertise this opportunity . This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc (https://intendhost. co.uk/norfolkcc). Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles (https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles) .Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk We then had further market engagement in the form of 1 to 1's via teams with interested parties on the 20th and 25th February 2025, to share their views on a few topic areas to help shape the service specification and our performance management framework. Our areas of interest were:• Participation in mediation and disagreement resolution of school-age children and for young people post-16 years.• Pricing mechanisms for the service• Meeting the volume of demand for the service• Key performance indicators for this type of service. The engagement was advertised under a prior information notice (PIN)published under the Public Contract 2015 regulations 2025/S 000-004982. This engagement was carried out by commissioners. The opportunity was advertised via PINs under the Public Contract Regulations 2015.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDYH-3246-XWTR
Name
Norfolk County Council

Roles

buyer

Address

Region
UKH15
Country
GB
Locality
Norwich
Postal Code
NR1 2DH
Country Name
United Kingdom
Street Address
County Hall, Martineau Lane

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PDYH-3246-XWTR
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-2223103
Name
Anglia Care Trust

Roles

supplier

Address

Region
UKH14
Country
GB
Locality
Ipswich
Postal Code
IP5 3SL
Country Name
United Kingdom
Street Address
8 The Square Martlesham Heath

Details

Vcse
Yes
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
2223103
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
299049
Scheme
GB-CHC

Award information

Award 1
Id
1
Date
24 Jun 2025, 00:00
Title
Integrated Mediation and Disagreement Resolution For Young People and Parents and Carers of Children with Special Educational Needs and/or Disabilities
Status
pending
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
24 Jun 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Amount
600,000
Currency
GBP
Including VAT
720,000

Documents

Entry 1
Id
034792-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
24 Jun 2025, 15:23

Suppliers

Supplier 1
Id
GB-COH-2223103
Name
Anglia Care Trust

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
7 Jul 2025, 23:59

Related lots

1

Contract period

Ends
31 Aug 2028, 23:59
Starts
1 Sept 2025, 00:00

Standstill Period

Ends
4 Jul 2025, 23:59

Recorded locations

  • Buyer location · Norwich · UKH15 · NR1 2DH · United Kingdom
  • Delivery location · UKH15 · United Kingdom
  • Delivery location · UKH16 · United Kingdom
  • Delivery location · UKH17 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0503a6-2025-06-24T15:23:04+01:00Preliminary market engagement notice on Find a Tender ·