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PROCUREMENT OPPORTUNITY

Ad Hoc Care Technology

Isle of Wight Council · compiled

Tender information last checkedLast checked 30 Sept 2026, 00:07.

Opportunity overview

The supply of Ad Hoc Care Technology

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

TeleAlarm

Match pending…
Contract value
£557k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
015372-2025-1-1
Status
active
Location
Hertzstrase 2, Leipzig, Other (Non-UK), 04329, Germany, UKJ34, 04329, United Kingdom

Anywhere Care

Matched by normalised name
Contract value
£557k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
015372-2025-1-2
Status
active
Location
Clitheroe, UKJ34, BB7 1QX, United Kingdom

Tunstall Healthcare

Match pending…
Contract value
£557k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
015372-2025-1-3
Status
active
Location
Goole, UKJ34, DN14 0HR, United Kingdom

Classification

  • CPV33000000 — Medical equipments, pharmaceuticals and personal care products
  • CPV85000000 — Health and social work services
  • CPV98000000 — Other community, social and personal services

Lots

  • Some of our clients have already had their telephone lines switched from analogue to digital which renders any analogue units unusable in their properties. This is also the same for new clients. We have very few lifelines left in stock and the ones we do have are analogue only. This mean we are unable to provide back-up lifelines to our existing customers if their current one has a fault leaving them without the service they are paying for. We are also unable to grow the service if we do not have lifelines to issue to new clients. Due to the urgency and need for the equipment this is the quickest way to ensure we are not left with no lifelines to provide for our service. We have used these suppliers for some time as they are compatible with our platform in which we have a contract with. We started to complete a PIF and find frameworks in which are providers use but were unable to find one in which all 3 providers were on. The intention is to tender for this provision at the same time as we tender for the platform provision that is currently provided by Tunstall until November 2025. This waiver allows us to continue purchasing whilst we go through the tendering exercise for both equipment and platform and bring all Wightcare contracts into one place with one timescale to work to – currently there is no systematic approach to contracts in the service which is inefficient. This need to go out to tender is imperative as, when looking at financial information for the waiver most recently, the spend for ad-hoc equipment exceeded the required £124k over 4 years. This is because of having no formal contract and the changes in management of the service where an audit trail of compliance has not been maintained. The main reason for selecting these suppliers is down to compatibility and outstanding renewals. If we were to go to a different provider that may be compatible with our system, we will need to change out over 1700 lifelines which will come a significant cost and will be very time consuming to our service. A VEAT was issued and a standstill period applied. Additional information: Please note the total spend is £557,000 rather than this amount per supplier.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN764656
Status
complete
Procurement Method
limited
Main Procurement Category
goods
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Some of our clients have already had their telephone lines switched from analogue to digital which renders any analogue units unusable in their properties. This is also the same for new clients. We have very few lifelines left in stock and the ones we do have are analogue only. This mean we are unable to provide back-up lifelines to our existing customers if their current one has a fault leaving them without the service they are paying for. We are also unable to grow the service if we do not have lifelines to issue to new clients. Due to the urgency and need for the equipment this is the quickest way to ensure we are not left with no lifelines to provide for our service. We have used these suppliers for some time as they are compatible with our platform in which we have a contract with. We started to complete a PIF and find frameworks in which are providers use but were unable to find one in which all 3 providers were on. The intention is to tender for this provision at the same time as we tender for the platform provision that is currently provided by Tunstall until November 2025. This waiver allows us to continue purchasing whilst we go through the tendering exercise for both equipment and platform and bring all Wightcare contracts into one place with one timescale to work to – currently there is no systematic approach to contracts in the service which is inefficient. This need to go out to tender is imperative as, when looking at financial information for the waiver most recently, the spend for ad-hoc equipment exceeded the required £124k over 4 years. This is because of having no formal contract and the changes in management of the service where an audit trail of compliance has not been maintained. The main reason for selecting these suppliers is down to compatibility and outstanding renewals. If we were to go to a different provider that may be compatible with our system, we will need to change out over 1700 lifelines which will come a significant cost and will be very time consuming to our service. A VEAT was issued and a standstill period applied.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
33000000
Scheme
CPV
Description
Medical equipments, pharmaceuticals and personal care products

Procedure reasons

Entry 1
Id
D_TECHNICAL
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Some of our clients have already had their telephone lines switched from analogue to digital which renders any analogue units unusable in their properties. This is also the same for new clients. We have very few lifelines left in stock and the ones we do have are analogue only. This mean we are unable to provide back-up lifelines to our existing customers if their current one has a fault leaving them without the service they are paying for. We are also unable to grow the service if we do not have lifelines to issue to new clients. Due to the urgency and need for the equipment this is the quickest way to ensure we are not left with no lifelines to provide for our service. We have used these suppliers for some time as they are compatible with our platform in which we have a contract with. We started to complete a PIF and find frameworks in which are providers use but were unable to find one in which all 3 providers were on. The intention is to tender for this provision at the same time as we tender for the platform provision that is currently provided by Tunstall until November 2025. This waiver allows us to continue purchasing whilst we go through the tendering exercise for both equipment and platform and bring all Wightcare contracts into one place with one timescale to work to – currently there is no systematic approach to contracts in the service which is inefficient. This need to go out to tender is imperative as, when looking at financial information for the waiver most recently, the spend for ad-hoc equipment exceeded the required £124k over 4 years. This is because of having no formal contract and the changes in management of the service where an audit trail of compliance has not been maintained. The main reason for selecting these suppliers is down to compatibility and outstanding renewals. If we were to go to a different provider that may be compatible with our system, we will need to change out over 1700 lifelines which will come a significant cost and will be very time consuming to our service. A VEAT was issued and a standstill period applied. Additional information: Please note the total spend is £557,000 rather than this amount per supplier.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
50
Criterion 2
Type
price
Description
50

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ34

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-67
Name
Isle of Wight Council

Roles

buyer

Address

Region
UKJ34
Locality
Newport
Postal Code
PO30 1UD
Country Name
United Kingdom
Street Address
County Hall, High Street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Isle of Wight Council

Contact

Name
Mrs Lucy Chandler
Telephone
+44 1983821000
Organisation 2
Id
GB-FTS-144239
Name
TeleAlarm

Roles

supplier

Address

Region
UKJ34
Locality
Hertzstrase 2, Leipzig, Other (Non-UK), 04329, Germany
Postal Code
04329
Country Name
United Kingdom

Details

Scale
large

Identifier

Legal Name
TeleAlarm
Organisation 3
Id
GB-FTS-144240
Name
Anywhere Care

Roles

supplier

Address

Region
UKJ34
Locality
Clitheroe
Postal Code
BB7 1QX
Country Name
United Kingdom
Street Address
Unit 7, Twin Brook Business Park, Twin Brook Rd,

Details

Scale
large

Identifier

Legal Name
Anywhere Care
Organisation 4
Id
GB-FTS-144241
Name
Tunstall Healthcare

Roles

supplier

Address

Region
UKJ34
Locality
Goole
Postal Code
DN14 0HR
Country Name
United Kingdom
Street Address
Whitley Lodge, Whitley, Goole DN14 0HR

Details

Scale
large

Identifier

Legal Name
Tunstall Healthcare
Organisation 5
Id
GB-FTS-66
Name
The High Court of England and Wales

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
The High Court of England and Wales

Award information

Award 1
Id
015372-2025-1-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-144239
Name
TeleAlarm

Related lots

1
Award 2
Id
015372-2025-1-2
Status
active

Suppliers

Supplier 1
Id
GB-FTS-144240
Name
Anywhere Care

Related lots

1
Award 3
Id
015372-2025-1-3
Status
active

Suppliers

Supplier 1
Id
GB-FTS-144241
Name
Tunstall Healthcare

Related lots

1

Contracts and changes

Entry 1
Id
015372-2025-1-1
Status
active
Award ID
015372-2025-1-1
Date Signed
31 Mar 2025, 00:00

Value

Amount
557,000
Currency
GBP
Entry 2
Id
015372-2025-1-2
Status
active
Award ID
015372-2025-1-2
Date Signed
31 Mar 2025, 00:00

Value

Amount
557,000
Currency
GBP
Entry 3
Id
015372-2025-1-3
Status
active
Award ID
015372-2025-1-3
Date Signed
31 Mar 2025, 00:00

Value

Amount
557,000
Currency
GBP

Recorded locations

  • Buyer location · Newport · UKJ34 · PO30 1UD · United Kingdom
  • Delivery location · UKJ34

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05038b-2025-04-15T17:05:20+01:00compiled ·