ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Digital Delivery Partner

HM Revenue & Customs · Planned procurement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 00:06.

Opportunity overview

To keep pace with evolving customer, societal and economic expectations, manage the growing tax gap, and modernise its workforce and technology to be future fit and continuously improve, HMRC must execute an ambitious transformation agenda. Delivery of our five-year transformation outcomes will be a complex and significant undertaking. This will necessitate a fundamental step change in how we run and change our services in order to transform across the entire organisation and increase our flexibility for the future. By 2029/30, our vision is to operate as a digital first tax and customs administration which enables individuals and businesses to get their tax right and have greater certainty over their tax obligations. To achieve this, we need to deliver a set of outcomes through our transformation portfolio that will modernise our technology estate and ensure our IT systems remain resilient and secure, enable 80%+ of all customer interaction to be digital, bring in £6.5bn additional tax revenue. This significant undertaking will require all parts of our organisation to be more innovative, bold and efficient in how we lead, deliver and embed change. We are looking for a strategic and delivery partner who will support, coach and help us to deliver as we: 1. Test, Critique and Embed a Service Ownership Model: Support and work with HMRC colleagues to understand the conditions for success, to develop and land our operating model and ways of working and to coach the organisation on the journey to develop user centric, adaptive and iterative services - using HMRC's current transformation challenges to implement a different approach. 2. Land iterative change effectively and efficiently: Increasing the capacity for, and quality of, change by implementing iterative improvements. 3. Increase our capability working side-by-side with HMRC colleagues to deliver agreed pieces of our backlog. 4. Implement new, AI-driven, and digital iterative ways of working: Accelerate end-to-end changes across various project sizes and complexities. 5. Upskill and educate: Ensure that leadership and teams are equipped to drive and support the transformation agenda, providing learning and skills to embrace digital and new ways of working and setting the tone for the required cultural change. 6. Provide strategic leadership support for transformation: Partner HMRC's Executive Committee and senior leadership community to institute new ways of working, and foster a culture that enables agile, innovative approaches to designing and running services to thrive. Advise and help ExCom to deliver on opportunities to address structural organisational design opportunities that would accelerate the pace of change. Provide expert strategic advice on an ad hoc basis to both the Exchequer Secretary and the Permanent Secretaries on Digital Transformation, AI and how to deliver user driven change at pace. And ultimately ensure that we deliver on our ambitious plans.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

PUBLIC DIGITAL LIMITED

Matched by number
Published award value
£14m
Awarded
12 Aug 2025
Award ID
1
Status
active
Identifier
GB-COH 09819399
Location
London, UKI41, E2 8DD, United Kingdom

Classification

  • CPV79400000 — Business and management consultancy and related services

Lots

  • Lot 1£14m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SR2508323595
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
This procurement will be conducted by way of an eSourcing event using HMRC's SAP Ariba eSourcing Portal. Please ensure you are registered with the eSourcing Portal to gain access to the procurement documentation when it is released which will contain full details of the requirement. If you are not already registered, the registration link is: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email stephen.shaw@hmrc.gov.uk and copy in robert.carline@hmrc.gov.uk with your: • Contract title and Reference • Your organisation's HMRC SAP Ariba account ID • Your organisation name • Your name • Your email address • Your telephone number. Once you have complied with the foregoing you will receive an e-mail confirming access to the procurement event. Further information about HMRC's procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event
Procurement Method Details
Competitive flexible procedure
Expression Of Interest Deadline
19 May 2025, 23:59

Procedure

Features
An initial Supplier Qualification stage will be conducted to shortlist capable suppliers. This will involve completion of a Selection Questionnaire and response to a number of case studies. Shortlisted suppliers will then be invited to submit a response to an Invitation To Submit Initial Tender (ITSIT). Following receipt of the ITSIT, The Authority reserves the right to further shortlist before entering a period of Negotiation should the stage be deemed appropriate.

Amendments

Entry 1
Id
028526-2025
Description
Extension of submission deadline of the live tender from 10:00am 3rd June to 10:00am 13th June 2025.

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
1 Aug 2025, 23:59

Tender Period

Ends
13 Jun 2025, 10:00

Communication

Future Notice Date
7 May 2025, 23:59

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
14,000,000
Currency
GBP
Including VAT
16,800,000

Renewal

Description
12 month optional extension

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Capability - Setting Direction
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 2
Name
Technical Capability - Delivering Iterative Changes
Type
quality

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 3
Name
Technical Capability - Removing Blockers
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 4
Name
Technical capability - Developing Capabilities across an organisation
Type
quality

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 5
Name
Technical capability - Effective Knowledge Transfer
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 6
Name
Technical capability - Service Ownership capability
Type
quality

Numbers

Entry 1
Number
25
Weight
percentageExact

Contract period

Ends
3 Aug 2027, 23:59
Starts
4 Aug 2025, 00:00
Max Extent Date
3 Aug 2028, 23:59

Selection criteria

Criteria

Criterion 1
Type
technical
Description
Participation in this tender will be restricted to the providers who best demonstrate their technical capability to deliver the requirement. It is mandatory for any interested suppliers to register on the new CENTRAL DIGITAL PLATFORM which is part of the enhanced Find a Tender Service. HMRC welcomes interest from all suitable suppliers, particularly SMEs and VCSEs.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom
Entry 3
Region
UK
Country
GB
Country Name
United Kingdom
Entry 4
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79400000
Scheme
CPV
Description
Business and management consultancy and related services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
019317-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
7 May 2025, 11:46
Entry 3
Id
028526-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
29 May 2025, 15:12

Planning and budget

Documents

Entry 1
Id
015096-2025
Format
text/html
Notice Type
UK3
Description
Planned procurement notice on Find a Tender
Document Type
plannedProcurementNotice
Published
14 Apr 2025, 17:08
Entry 2
Id
018954-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
6 May 2025, 08:39

Milestones

Entry 1
Id
engagement
Type
engagement
Status
met
Date Met
1 May 2025, 00:00
Description
HMRC held a virtual briefing event on 1st May 2025 for interested parties who responded to the planned procurement notice, providing a detailed overview of the requirements and planned process. Interested parties were required to sign a Non-Disclosure Agreement (NDA) prior to attending the session.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PVMW-8599-JZNJ
Name
HM Revenue & Customs

Roles

buyer

Address

Region
UKI32
Country
GB
Locality
London
Postal Code
SW1A 2BQ
Country Name
United Kingdom
Street Address
100 Parliament Street

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PVMW-8599-JZNJ
Scheme
GB-PPON

Contact

Name
Steve Shaw
Organisation 2
Id
GB-COH-NI019370
Name
KAINOS SOFTWARE LIMITED

Roles

tenderer

Address

Region
UKN06
Country
GB
Locality
Belfast
Postal Code
BT7 1NT
Country Name
United Kingdom
Street Address
Kainos House, 4-6 Upper Crescent

Details

Vcse
No
Scale
sme

Identifier

Id
NI019370
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PWJC-3739-RTLN
Scheme
GB-PPON
Organisation 3
Id
GB-COH-04801815
Name
North Highland UK Limited

Roles

tenderer

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
WC1A 2SL
Country Name
United Kingdom
Street Address
10 Bloomsbury Way

Details

Vcse
No
Scale
sme

Identifier

Id
04801815
Scheme
GB-COH
Organisation 4
Id
GB-COH-06591591
Name
MADE TECH LIMITED

Roles

tenderer

Address

Region
UKI42
Country
GB
Locality
London
Postal Code
E1 6BX
Country Name
United Kingdom
Street Address
Fora, 35-41 Folgate Street

Details

Vcse
No
Scale
sme

Identifier

Id
06591591
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PWCQ-6442-VYRD
Scheme
GB-PPON
Organisation 5
Id
GB-COH-09819399
Name
PUBLIC DIGITAL LIMITED

Roles

supplier

Address

Region
UKI41
Country
GB
Locality
London
Postal Code
E2 8DD
Country Name
United Kingdom
Street Address
9 Perserverance Works

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
09819399
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PGPY-9283-RYVZ
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
13 Aug 2025, 00:00
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
28 Aug 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79400000
Scheme
CPV
Description
Business and management consultancy and related services

Value

Amount
14,000,000
Currency
GBP
Including VAT
16,800,000

Renewal

Description
Optional 12-month extension

Documents

Entry 1
Id
052250-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
29 Aug 2025, 08:07

Suppliers

Supplier 1
Id
GB-COH-09819399
Name
PUBLIC DIGITAL LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
10 Sept 2025, 23:59

Related lots

1

Contract period

Ends
9 Sept 2027, 23:59
Starts
10 Sept 2025, 00:00
Max Extent Date
9 Sept 2028, 23:59

Standstill Period

Ends
9 Sept 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
Digital Delivery Partner
Status
active
Award ID
1
Date Signed
17 Sept 2025, 00:00
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
14,000,000
Currency
GBP
Including VAT
16,800,000

Period

Ends
16 Sept 2027, 23:59
Starts
17 Sept 2025, 00:00
Max Extent Date
16 Sept 2028, 23:59

Options

Description
This is a 2 year contract with the option to extend for one additional 12 month period.

Renewal

Description
This is a 2 year contract with the option to extend for one additional 12 month period.

Documents

Entry 1
Id
A-6361
Format
application/pdf
Document Type
contractSigned
Entry 2
Id
066027-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
16 Oct 2025, 15:57

Agreed Metrics

Entry 1
Id
1
Title
Timely receipt of draft proposals
Description
All Statements of Work​ that have been agreed ​​​​between the supplier and buyer are ​to be reviewed by the supplier and a draft proposal complete with initial costings provided to the buyer within 5 working days of the Statement of Work being received by the supplier​ excluding any periods where the supplier has requested clarification or where aspects of the Statement of Work require further discussion between the parties.​​

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 2
Id
2
Title
Receipt of reports
Description
The provision of: a ​ ​weekly ​​emailed weeknote ​​​​ ​​​ ​as a qualitative Status report, to include as a minimum, a​ ​​n​ overview of ​work completed in ​the previous week and a forward look of activities, highlighting any pressure points and/or successes; and A monthly Performance Monitoring Report in accordance with Schedule 10 Annex Part B​ using a standard template to be agreed between the parties within three months of the contract start date.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 3
Id
3
Title
Knowledge transfer and documentation
Description
All artefacts created and knowledge transfer ​​undertaken in​​​​ ​​​​​​ ​ accordance with each active Statement of Work

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 4
Id
4
Title
Social Value
Description
Social Value KPI including frequency and monitoring to be agreed within three months of the contract start date​

Observations

Entry 1
Id
frequency

Period

Duration In Months
3

Recorded locations

  • Buyer location · London · UKI32 · SW1A 2BQ · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0502e0-2025-10-16T15:57:52+01:00Planned procurement notice on Find a Tender ·