ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

V&A - Soft FM

Victoria and Albert Museum · Contract details notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 09:02.

Opportunity overview

This contract details notice is not a call for competition. We are required by law to publish this notice to provide details of a contract that we have already awarded. The V&A has entered into a contract for Soft FM (Facilities Management) services which includes, but is not limited to, the below services across the V&A estate in London and the South East: • General Services • Cleaning & Housekeeping • Waste Management • Portering Services • Support Services for Events • Pest Control • Logistics • Window Cleaning • Washroom Hygiene • Grounds Maintenance The following organisation has carried out part of the procurement on our behalf: Mortice Consulting Limited, company number 10639824, whose registered address is 26-28 Molesey Road, Hersham, Walton On Thames, Surrey, United Kingdom, KT12 4RQ. Their role in this procurement was assisting us with drafting procurement documentation and evaluating submissions from suppliers.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

TOTAL SUPPORT SERVICES LIMITED

Matched by number
Contract value
£25.3m
Awarded
Not supplied
Contract signed
30 Jun 2026
Including VAT
£30.4m
Award ID
1
Status
active
Identifier
GB-COH 02821660
Location
Orpington, UKI61, BR6 8QE, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectivelyValue not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
VA/CON/F25/02
Status
complete
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Victoria and Albert Museum
Id
GB-PPON-PQLN-4536-WVGN

Identifier

Scheme
GB-PPON
Id
PQLN-4536-WVGN

Address

Street Address
Cromwell Road
Locality
London
Postal Code
SW7 2RL
Country
GB
Country Name
United Kingdom
Region
UKI33

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
TOTAL SUPPORT SERVICES LIMITED
Id
GB-COH-02821660

Identifier

Scheme
GB-COH
Id
02821660

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PHXG-2314-TJPQ

Address

Street Address
Lynwood House, 2-4 Crofton Road
Locality
Orpington
Postal Code
BR6 8QE
Country
GB
Country Name
United Kingdom
Region
UKI61

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively
Related Lot
VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively

Additional Classifications

Entry 1
Scheme
CPV
Id
79952000
Description
Event services
Entry 2
Scheme
CPV
Id
90513000
Description
Non-hazardous refuse and waste treatment and disposal services
Entry 3
Scheme
CPV
Id
90911200
Description
Building-cleaning services
Entry 4
Scheme
CPV
Id
90911300
Description
Window-cleaning services
Entry 5
Scheme
CPV
Id
90919200
Description
Office cleaning services
Entry 6
Scheme
CPV
Id
90922000
Description
Pest-control services
Entry 7
Scheme
CPV
Id
98341110
Description
Housekeeping services
Entry 8
Scheme
CPV
Id
98341120
Description
Portering services
Entry 9
Scheme
CPV
Id
98341130
Description
Janitorial services

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-02821660
Name
TOTAL SUPPORT SERVICES LIMITED

Related lots

VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
V&A - Soft FM
Status
active
Has Renewal
Yes
Has Options
Yes
Above Threshold
Yes
Date Signed
1 Jul 2026, 00:00

Period

Starts
1 Jul 2026, 00:00
Ends
30 Jun 2031, 23:59
Max Extent Date
30 Jun 2033, 23:59

Renewal

Description
As set out in the Tender Notice

Options

Description
As set out in the Tender Notice

Value

Including VAT
30,377,590
Amount
25,314,658
Currency
GBP

Documents

Entry 1
Id
A-18527
Document Type
contractSigned
Format
application/pdf
Entry 2
Id
061841-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
1 Jul 2026, 15:01
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
Meeting H&S Requirements
Description
Evidenced full compliance with all relevant Health & Safety (H&S) legislations, regulations, and contractual obligations including RAMS, ensuring a safe working environment for all staff, stakeholders as well as the wider public.
Entry 2
Id
2
Title
Cleaning Standards
Description
Cleaning standards meet the Client's requirement.
Entry 3
Id
3
Title
Reactive Response
Description
Meet all requests for reactive tasks within the specified contract response and rectification times.

Recorded locations

  • Buyer location · London · UKI33 · SW7 2RL · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 025849-2026Contract award notice on Find a Tender ·
  2. 061841-2026Contract details notice on Find a Tender ·