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PROCUREMENT OPPORTUNITY

Digital Inclusion Wales C267/2024/2025

Llywodraeth Cymru / Welsh Government · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 23:38.

Opportunity overview

The Welsh Government have entered into a contract for the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025. Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today’s society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being. Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded £2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens. The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales. It is envisaged that this national programme of activity would include the following elements: - Mapping of digital inclusion provision throughout Wales - Provision of digital inclusion advice and support through a regional and thematic approach - Creation and updating of digital inclusion resources - Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions– reflecting the fact that digital inclusion is not owned by any one sector.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Cwmpas

Matched by exact name
Published award value
£7m
Awarded
7 Sept 2025
Award ID
1
Status
active
Identifier
GB-PPON PNDQ-9814-MWPN
Location
Cardiff,, UKL22, CF24 4HQ, United Kingdom

Classification

  • CPV72222300 — Information technology services
  • CPV72600000 — Computer support and consultancy services
  • CPV80000000 — Education and training services
  • CPV98000000 — Other community, social and personal services

Lots

  • Lot 1£7m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C267/2024/2025
Status
complete
Published risks
As detailed in the tender documentation
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
All tender documentation and instructions on how to bid electronically are on https://etenderwales.bravosolution.co.uk/ ITT_117736 Project_59512
Procurement Method Details
Open procedure

Covered By

GPA
CPTPP

Legal basis

Id
2023/54
Scheme
UKPGA

Recurrence

Dates

Entry 1
Starts
1 Jul 2031, 23:59

Expected award period

Ends
1 Sept 2025, 23:59

Tender Period

Ends
24 Jul 2025, 14:00

Communication

Future Notice Date
2 Jun 2025, 23:59

Contract terms

Financial Terms
As detailed in the tender documentation

Enquiry period

Ends
15 Jul 2025, 14:00

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en
cy

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
7,000,000
Currency
GBP
Including VAT
8,400,000

Renewal

Description
Welsh Government retains the right to extend the contract. The initial contract period will be for 3 years with the option on behalf of the Welsh Government to extend for a further 3 years for a maximum period of 6 years. A budget range of £3,500,000 excluding VAT is available for the purposes of this contract and over the initial ‘3’ year contract period. If invoked, Welsh Government will make a further budget of £3,500,000 excluding VAT for the potential ‘3’ year extension period.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Service Delivery Methodology
Type
quality
Description
Evidence a service delivery methodology which demonstrates how you will achieve the requirements for Strand 1 as set out in the specification

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 2
Name
Understanding and knowledge of the policy area
Type
quality
Description
Understanding and knowledge of the policy area - Demonstrate your understanding and knowledge of the digital inclusion, including minimum digital living standard, agenda and how this will enable you to deliver strand 2.

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 3
Name
Developing, maintaining and delivery focused Partnership Working
Type
quality
Description
Developing, maintaining and delivery focused Partnership Working – Evidence your approach to stakeholder engagement, co-production and how you will co-ordinate a wide network of partners to deliver strand 3.

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 4
Name
Contract Management
Type
quality
Description
Contract Management Demonstrate how the requirements to ensure successful delivery, reporting and financial management of the service be met.

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 5
Name
Resource and Staffing
Type
quality
Description
Resource and Staffing - Evidence how you will resource the service you have proposed in question 1, 2 and 3 including the staff, their expertise and any other resources required.

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 6
Name
Lowest Price
Type
price
Description
Lowest Price- Submission of a completed Commercial Response Template

Numbers

Entry 1
Number
20
Weight
percentageExact

Contract period

Ends
30 Sept 2028, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2031, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
As detailed in the tender documents
Criterion 2
Type
technical
Description
As detailed in the tender documents

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKL
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
80000000
Scheme
CPV
Description
Education and training services
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
72600000
Scheme
CPV
Description
Computer support and consultancy services
Entry 4
Id
72222300
Scheme
CPV
Description
Information technology services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
032114-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
13 Jun 2025, 08:01

Planning and budget

Documents

Entry 1
Id
013390-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
7 Apr 2025, 13:28

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
14 May 2025, 23:59
Description
To inform the Open FTS tender, suppliers are invited to an online information event on 20 May 2025, 1pm–1:45pm, where contract managers will outline the project and the tender submission process, as well as fielding questions from prospective bidders. Please register your interest to bid for this opportunity via this sell2wales notice and register your place at the PIN event by contacting Samantha Cole - digitalinclusionmailbox@gov.wales by 5pm on 15 May 2025.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PQYQ-3841-BHTP
Name
Llywodraeth Cymru / Welsh Government

Roles

buyer

Address

Region
UKL22
Country
GB
Locality
Cardiff
Postal Code
CF10 3NQ
Country Name
United Kingdom
Street Address
Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government
Entry 2
Id
GB-WLS
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Welsh devolved regulations apply

Identifier

Id
PQYQ-3841-BHTP
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-PPON-PNDQ-9814-MWPN
Name
Cwmpas

Roles

supplier

Address

Region
UKL22
Country
GB
Locality
Cardiff,
Postal Code
CF24 4HQ
Country Name
United Kingdom
Street Address
Spark, Maindy Road,

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
PNDQ-9814-MWPN
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Date
8 Sept 2025, 00:00
Title
Digital Inclusion Wales
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
9 Sept 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKL
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
80000000
Scheme
CPV
Description
Education and training services
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
72600000
Scheme
CPV
Description
Computer support and consultancy services
Entry 4
Id
72222300
Scheme
CPV
Description
Information technology services

Value

Amount
7,000,000
Currency
GBP
Including VAT
8,400,000

Renewal

Description
The WG have the option to extend the contract dependant on business need and budget availability. The Contract can only be extended in accordance with Condition 3 (Commencement and Duration) of the Welsh Government’s Standard Conditions of Contract for Services.

Documents

Entry 1
Id
054889-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
9 Sept 2025, 10:28

Suppliers

Supplier 1
Id
GB-PPON-PNDQ-9814-MWPN
Name
Cwmpas

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
19 Sept 2025, 23:59

Related lots

1

Contract period

Ends
30 Sept 2028, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2031, 23:59

Standstill Period

Ends
18 Sept 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
Digital Inclusion Wales
Status
active
Award ID
1
Date Signed
19 Sept 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
6,998,381.06
Currency
GBP
Including VAT
8,398,057.27

Period

Ends
30 Sept 2028, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2031, 23:59

Renewal

Description
The contract can be extended by the Welsh Government in line with the contract terms and conditions subject to policy requirements and budget availability.

Documents

Entry 1
Id
061818-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
2 Oct 2025, 15:11

Recorded locations

  • Buyer location · Cardiff · UKL22 · CF10 3NQ · United Kingdom
  • Delivery location · UKL · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04fe12-2025-10-02T15:11:38+01:00Preliminary market engagement notice on Find a Tender ·