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PROCUREMENT OPPORTUNITY

CCHA-0290 Digital Transformation Partner Consultancy

Castles and Coasts · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 23:39.

Opportunity overview

CCHA are seeking an experienced Digital Transformation Partner to provide a transformation management, design, and delivery, consultancy service. The successful Digital Transformation Partner will possess significant experience and expertise in partnering with organisations, in both a strategic and hands-on capacity, to successfully deliver Digital Transformation Programme benefits and outcomes, within a set budget and agreed timeframes. The Digital Transformation Partner will have demonstrable experience in designing and delivering complex transformational change, underpinned by advancing technologies, in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Digital Self-Service, Workforce Optimisation and Income Management. In addition, the successful Digital Transformation Partner will demonstrate an in-depth understanding of the legislative, regulatory and financial landscape for the sector. It is anticipated the partner will provide a number of services throughout the transformation programme which will include the provision of resources to lead, advise and/or support a range of programme activity: -Programme Governance -Planning, Monitoring and Control of Programme & project delivery -Customer experience research & journey mapping -Blueprint design & delivery (incorporating business, application, data and infrastructure architectures) -Process modelling and design, service design, and requirements elicitation and management -Technical Design, Delivery & Assurance -Programme Procurement Delivery -Communications Strategy & Planning -Change Management -Learning & Development -Resource Management -Risk & Issue Management -Quality and Assurance -Leadership & Stakeholder Engagement -Benefits Realisation & Management CCHA plan to conduct pre-market engagement and our tender may be modified as a result.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

  • CPV72222000 — Information systems or technology strategic review and planning services
  • CPV72224000 — Project management consultancy services

Lots

  • Lot 1£500k

Documents and notices

  • Contract award notice on Find a TenderOpen source ↗
  • Tender notice on Find a TenderOpen source ↗
  • Preliminary market engagement notice on Find a TenderOpen source ↗
  • Procurement Specific Questionnaire - bidders are invited to submit PSQ responses by 17:00 BST 28 July 2025Open source ↗
  • Digital Transformation Partner Invitation to Participate - This must not be completed until bidders are notified that they have passed the PSQ stage and been selected to bid.Open source ↗
  • Digital Transformation Services Agreement - Contract terms that apply to the procurement.Open source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CCHA-0290
Status
complete
Above Threshold
Yes
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Competitive flexible procedure
Expression Of Interest Deadline
28 Jul 2025, 17:00

Procedure

Features
Stage 1 Procurement Specific Questionnaire (PSQ) - open invitation Stage 2 Invitation to Participate (ITP) - open to five (5) selected tenderers following PSQ evaluation Stage 3 Assessment and Interview - open to three (3) selected tenderers following Initial Tender evaluation Process described in the ITP enclosed with the PSQ.
Is Accelerated
Yes
Accelerated Rationale
Pre-selected tenderers - utilities/not central government

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
8 Oct 2025, 23:59

Communication

Future Notice Date
20 May 2025, 00:59

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Options
Yes
Has Renewal
Yes

Value

Amount
500,000
Currency
GBP
Including VAT
600,000

Options

Description
Blueprint phase may identify additional scopes which would be included in the contract.

Renewal

Description
The initial term of the contract will be 18 months to allow for the delivery of Blueprint, process re-engineering, requirements gathering and Procurement phases of the Programme. There will be a further period of 12 months to allow for the Delivery and Release phases, followed by 2 x additional 6-month periods. There will be break clauses at the end of each of those periods, a break will be initiated by CCHA serving notice to the supplier.

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Price
Type
price
Description
Contract will be awarded on the basis of Most Advantageous Tender on a mix of price and quality criteria described in the tender documentation.

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Quality
Type
quality
Description
Contract will be awarded on the basis of Most Advantageous Tender on a mix of price and quality criteria described in the tender documentation.

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
30 Apr 2027, 23:59
Starts
31 Oct 2025, 00:00
Max Extent Date
30 Apr 2029, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKD
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72222000
Scheme
CPV
Description
Information systems or technology strategic review and planning services
Entry 2
Id
72224000
Scheme
CPV
Description
Project management consultancy services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
A-2640
Format
application/pdf
Description
Procurement Specific Questionnaire - bidders are invited to submit PSQ responses by 17:00 BST 28 July 2025
Document Type
biddingDocuments
Entry 3
Id
A-2641
Format
application/pdf
Description
Digital Transformation Partner Invitation to Participate - This must not be completed until bidders are notified that they have passed the PSQ stage and been selected to bid.
Document Type
biddingDocuments
Entry 4
Id
A-2642
Format
application/pdf
Description
Digital Transformation Services Agreement - Contract terms that apply to the procurement.
Document Type
biddingDocuments
Entry 5
Id
036574-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
1 Jul 2025, 18:04

Planning and budget

Documents

Entry 1
Id
013012-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
4 Apr 2025, 10:55

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
18 Apr 2025, 00:59
Description
CCHA are conducting preliminary market engagement (PME) for the purposes of; A) Developing the requirements and approach to the procurement, B) Designing a procedure, conditions of participation or award criteria, C) Preparing the tender notice and associated tender documents, D) Identifying likely contractual terms, and to better understand the information prospective suppliers will require in order to bid. CCHA would like to engage with suppliers with the following attributes: • Experience of delivering transformation programmes in a transformation partner capacity within the last 5 years. • Experience of designing and delivering complex transformational change which may include re-engineering services and processes, leveraging technologies in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Resident Self-Service, Workforce Optimisation and Income Management. • Understanding of the social housing sector and it’s legal, regulatory and financial landscape. Suppliers are invited to register their interest in the PME by by emailing katie.scott@castlesandcoasts.co.uk . Following this, we shall issue a PME questionnaire. Suppliers should return completed questionnaires by 12 noon on Friday 11th April 2025. Questionnaires submitted after this date may not be reviewed and CCHA shall not be responsible for errors made by organisations in submitting their responses. Clarification questions should be submitted to Katie.scott@castlesandcoasts.co.uk. Following receipt of responses, CCHA intend to invite a selection of suppliers to discuss their responses via an MS Teams call on either Wednesday 16th April or Thursday 17th April. CCHA will notify suitable suppliers on Monday 14th April 2025. Participation in the PME will be at each organisations own cost and CCHA will not reimburse expenses for doing so. CCHA reserve the right to curtail the PME if response rates are high, and reject offers of engagement if suppliers’ responses do not appear a close match to CCHA requirements. Participation or non-participation in the PME shall not preclude any suppliers from participating in any forthcoming tender, nor is it intended that any information supplied as part of the PME shall place any supplier at an advantage in a potential procurement process.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PTVV-3754-HQGM
Name
Castles and Coasts

Roles

buyer

Address

Region
UKC22
Country
GB
Locality
Newcastle Upon Tyne
Postal Code
NE12 8EW
Country Name
United Kingdom
Street Address
Arcadia House, Balliol Business Park

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PTVV-3754-HQGM
Scheme
GB-PPON

Contact

Name
procurement
Telephone
+44 8000851171
Organisation 2
Id
GB-COH-RS007617
Name
CASTLES & COASTS HOUSING ASSOCIATION LIMITED

Roles

buyer

Address

Region
UKD12
Country
GB
Locality
Carlisle
Postal Code
CA38TT
Country Name
United Kingdom
Street Address
5 Paternoster Row

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
RS007617
Scheme
GB-COH

Contact

Name
CCHA Procurement
Telephone
+44 8000851171

Additional Identifiers

Entry 1
Id
PTVV-3754-HQGM
Scheme
GB-PPON
Organisation 3
Id
GB-PPON-PYNQ-8391-HMXD
Name
ALTAIR CONSULTANCY AND ADVISORY SERVICES LIMITED

Roles

supplier
tenderer

Address

Region
UKI44
Country
GB
Locality
London
Postal Code
SE16 4SA
Country Name
United Kingdom
Street Address
Tempus Wharf

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
PYNQ-8391-HMXD
Scheme
GB-PPON

Contact

Name
Ian Lever
Telephone
07771 886886

Award information

Award 1
Id
1
Date
8 Oct 2025, 00:00
Title
CCHA-0290 Digital Transformation Partner Consultancy
Status
pending
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
10 Oct 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
72222000
Scheme
CPV
Description
Information systems or technology strategic review and planning services

Value

Amount
500,000
Currency
GBP
Including VAT
600,000

Documents

Entry 1
Id
064789-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
13 Oct 2025, 14:06

Suppliers

Supplier 1
Id
GB-PPON-PYNQ-8391-HMXD
Name
ALTAIR CONSULTANCY AND ADVISORY SERVICES LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
24 Oct 2025, 23:59

Related lots

1

Contract period

Ends
23 Oct 2027, 23:59
Starts
24 Oct 2025, 00:00

Standstill Period

Ends
22 Oct 2025, 23:59

Recorded locations

  • Buyer location · Newcastle Upon Tyne · UKC22 · NE12 8EW · United Kingdom
  • Delivery location · UKC · United Kingdom
  • Delivery location · UKD · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04fd23-2025-10-13T14:06:08+01:00Preliminary market engagement notice on Find a Tender ·