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PROCUREMENT OPPORTUNITY

HAMPSHIRE RESETTLEMENT SUPPORT SERVICE

Hampshire County Council · Tender notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 23:27.

Opportunity overview

The service provision will be for refugees who have been resettled under the Afghan Citizens Resettlement Scheme (ACRS) and Afghan Relocations and Assistance Policy (ARAP) programmes, and under the UK Resettlement Scheme (UKRS). The UKRS prioritises people requiring urgent medical treatment, survivors of torture and violence, and women and children at risk. All applicants (including accompanying family members) are subject to the usual immigration checks and screening prior to a visa being granted. The ACRS scheme will prioritise those who have assisted the UK efforts in Afghanistan and stood up for values such as democracy, women’s rights, freedom of speech, and rule of law, and those vulnerable people, including women and girls at risk, and members of minority groups at risk (including ethnic and religious minorities and LGBT+). The ARAP scheme offers Afghan Nationals relocation to the UK who have worked for or alongside the UK Government and Ministry of Defence and meet the ARAP criteria. The objective of the project is to use the ringfenced government grant funding to welcome and support individuals and families entering the UK as refugees under these schemes, for 3-5 years. HCC’s aim is to provide environments which allow the individuals to progress in language, employability and integration into their communities by working in partnership with contracted services, statutory partners, VCSEs and related connections. The project is in partnership with the Home Office to resettle individuals and families in Hampshire, who have been identified by United Nations High Commissioner for Refugees (UNHCR) and the Ministry of Defence. These individuals are identified for resettlement as there are no other solutions and their lives are in danger in the host country. Those who are accepted under the programme are granted humanitarian protection giving them leave to remain for 3-5 years (scheme dependent) with full recourse to public funds, rights to family reunion comparable to refugees or they are granted indefinite leave to remain on arrival to the UK. They are required to enrol their biometrics in order that an eVisa can be issued. For individuals on the UKRS, if they have not been able to return to their country or origin, they may be eligible to apply for settlement in the UK or their indefinite leave to remain continues (scheme dependent). The project has an agreement with the Home Office for funding each individual settled by HCC according to the Home Office Funding Instructions. The Service Provider of this service must provide a strengths-based and person-centred resettlement and integration support service for eligible individuals (Adult/Child) relocating to Hampshire, under the UK Government Resettlement Programme with a goal to enable individuals to independently live in the UK, develop their skills and access mainstream services themselves. Support will be delivered by the Service Provider in partnership with core services and community groups who are actively involved in the resettlement of refugees into their area. The Service Provider will support the Council to safeguard vulnerable individuals, cultivate cultural awareness and develop independence of the individual during their integration journey. The Service Provider will provide support across all resettlement years of each individual’s stay in the UK, depending on individual need(s) and edibility.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Published award value
£7.3m
Awarded
12 May 2025
Award ID
1
Status
active
Identifier
GB-COH 03458056
Location
London, UKI31, EC2V 7AN, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • Lot 1£7.3m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
AS26398
Status
complete
Published risks
Business Risk Score The corporate financial risk evaluation tools will be used to determine financial standing of tenderers. Regular financial evaluation of suppliers is believed to be necessary due to the risk to service continuity should a supplier need replacing. Regular financial monitoring is necessary to minimise risk and provide sufficient notice of a potential need to re-procure should financial stability of existing suppliers be in question. No compliant or no bids received This is a specialist market with limited providers that can deliver this service. If zero bids were received, work would be undertaken to understand why this has occurred. Providing that a substantial change to the original tender documents has not been required to secure a service provider, a request for a direct award would be made. Market engagement has been undertaken to make potential bidders aware of the services and when the tender may be available. The market engagement was not used to reduce the timescales for the tender. Value for money The service requires support in a manner of different requirements which are detailed with a robust service specification that incorporates all elements of the service with clear key performance indicators and contract management arrangements. The terms and conditions require suppliers to hold a business continuity plan. Notice period in termination clause allows sufficient time to re-procure if required and maintain service continuity Updates to UK policy and government changes The terms and conditions will provide wording to allow the contract to incorporate UK policy changes with regard to Resettlement provision, tariff provision. Staffing Hampshire County Council’s experience gained in providing this service for several years recognises that this is a challenging service to deliver. Hampshire County Council recognises that the experience and commitment of the Service Provider is key to the attainment of successful outcomes for vulnerable individuals on the programme. Access to key supporting skillsets to enable case workers to better support resettling refugees with varied and complex needs is seen as critical and as such Hampshire County Council has increased the available funding offered and invites the service provider community participating in the tender to demonstrate a willingness and commitment to include those skillsets in their submission. Budget being exceeded The commercial risk associated with high take up of the service is mitigated by the employment of a maximum unit rate in this procurement. Further Hampshire County Council is not obliged to accept recipient individuals from the Home Office; Hampshire County Council offers availability in line with properties brought forward and remains in control of overall numbers of supported individuals as a result.
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
12 Jun 2025, 23:59

Tender Period

Ends
2 May 2025, 14:00

Contract terms

Financial Terms
Please refer to the Annex 3 Contract Terms and Conditions for a detailed description of the payment terms for the this service.

Enquiry period

Ends
23 Apr 2025, 16:00

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
7,325,000
Currency
GBP
Including VAT
7,325,000

Renewal

Description
There are 2 contract extensions, detailed below: Extension 1 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000 Extension 2 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000

Award criteria

Criteria

Criterion 1
Name
Quality criterion 1
Type
quality
Description
Service Delivery

Numbers

Entry 1
Number
24
Weight
percentageExact
Criterion 2
Name
Quality criterion 2
Type
quality
Description
Service Outcomes

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 3
Name
Quality criterion 3
Type
quality
Description
Partnership Working

Numbers

Entry 1
Number
16
Weight
percentageExact
Criterion 4
Name
Quality criterion 4
Type
quality
Description
Education and Learning

Numbers

Entry 1
Number
16
Weight
percentageExact
Criterion 5
Name
Quality criterion 5
Type
quality
Description
Staffing

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 6
Name
Quality criterion 6
Type
quality
Description
Safeguarding

Numbers

Entry 1
Number
14
Weight
percentageExact

Contract period

Ends
30 Nov 2028, 23:59
Starts
1 Dec 2025, 00:00
Max Extent Date
30 Nov 2030, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ35
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ36
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKJ37
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
012846-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
3 Apr 2025, 14:39

Planning and budget

No Engagement Notice Rationale
A questionnaire had been issued prior to the engagement event. The reasons for each are detailed below. The publication of the event was published on Find a Tender 17/01/2025 Publication reference: 2025/S 000-002705.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PBHM-7586-PWLP
Name
Hampshire County Council

Roles

buyer

Address

Region
UKJ36
Country
GB
Locality
Winchester
Postal Code
SO23 8UJ
Country Name
United Kingdom
Street Address
High St, The Castle

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PBHM-7586-PWLP
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-09284837
Name
Management & Training Corporation Limited

Roles

tenderer

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
EC1A 2AY
Country Name
United Kingdom
Street Address
6-9 Snow Hill

Details

Vcse
No
Scale
sme

Identifier

Id
09284837
Scheme
GB-COH
Organisation 3
Id
GB-COH-02394229
Name
Palladium International Limited

Roles

tenderer

Address

Region
UKI43
Country
GB
Locality
London
Postal Code
EC1Y 8LZ
Country Name
United Kingdom
Street Address
16th Floor, Hylo, 105 Bunhill Row

Details

Vcse
No
Scale
large

Identifier

Id
02394229
Scheme
GB-COH
Organisation 4
Id
GB-COH-04172880
Name
Migrant Help

Roles

tenderer

Address

Region
UKI43
Country
GB
Locality
London
Postal Code
EC1V 2NX
Country Name
United Kingdom
Street Address
128 City Road

Details

Vcse
Yes
Scale
large

Identifier

Id
04172880
Scheme
GB-COH
Organisation 5
Id
GB-COH-10029587
Name
Starlight Healthcare Ltd

Roles

tenderer

Address

Region
UKJ32
Country
GB
Locality
Southampton
Postal Code
SO17 1XS
Country Name
United Kingdom
Street Address
73 The Avenue

Details

Vcse
No
Scale
sme

Identifier

Id
10029587
Scheme
GB-COH
Organisation 6
Id
GB-COH-IP26511R
Name
Two Saints Limited

Roles

tenderer

Address

Region
UKJ35
Country
GB
Locality
Fareham
Postal Code
PO16 7BB
Country Name
United Kingdom
Street Address
Fareham House, 69 High Street

Details

Vcse
Yes
Scale
sme

Identifier

Id
IP26511R
Scheme
GB-COH
Organisation 7
Id
GB-COH-03458056
Name
International Rescue Committee UK

Roles

supplier

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
EC2V 7AN
Country Name
United Kingdom
Street Address
100 Wood Street, 6th Floor

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
03458056
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Date
13 May 2025, 00:00
Title
HAMPSHIRE RESETTLEMENT SUPPORT SERVICE
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
22 May 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ35
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ36
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKJ37
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKJ35
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKJ36
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKJ37
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Amount
7,325,000
Currency
GBP
Including VAT
7,325,000

Renewal

Description
There are 2 contract extensions, detailed below: Extension 1 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000 Extension 2 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000

Documents

Entry 1
Id
024851-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
22 May 2025, 13:47

Suppliers

Supplier 1
Id
GB-COH-03458056
Name
International Rescue Committee UK

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
12 Jun 2025, 23:59

Related lots

1

Contract period

Ends
29 Nov 2028, 23:59
Starts
1 Dec 2025, 00:00
Max Extent Date
29 Nov 2030, 23:59

Contracts and changes

Entry 1
Id
1
Title
HAMPSHIRE RESETTLEMENT SUPPORT SERVICE
Status
active
Award ID
1
Date Signed
14 Jul 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
7,325,000
Currency
GBP
Including VAT
7,325,000

Period

Ends
30 Nov 2028, 23:59
Starts
1 Dec 2025, 00:00
Max Extent Date
30 Nov 2030, 23:59

Renewal

Description
There are 2 contract extensions, detailed below: Extension 1 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000 Extension 2 Maximum duration: 1 year and 0 month Value ex VAT: £ 1,465,000

Documents

Entry 1
Id
A-3042
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
contractSigned
Entry 2
Id
046865-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
7 Aug 2025, 12:18

Recorded locations

  • Buyer location · Winchester · UKJ36 · SO23 8UJ · United Kingdom
  • Delivery location · UKJ35 · United Kingdom
  • Delivery location · UKJ36 · United Kingdom
  • Delivery location · UKJ37 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04fcc6-2025-08-07T12:18:02+01:00Tender notice on Find a Tender ·