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PROCUREMENT OPPORTUNITY

The Provision of Support to Carers

Hertfordshire County Council · Transparency notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 23:34.

Opportunity overview

There is a statutory duty on the Council to provide support for carers under various legislation under the Care Act 2014 and to work preventatively to support carers' wellbeing. The provision of Support to Carers contract is intended to provide a countywide, preventative carers support service for adult carers. This includes information and advice, learning and training opportunities, peer mentoring, support for carers to speak up / be involved in co-production, outreach to unidentified carers, the Carers Passport Discount Card, carer awareness training for health and social care staff, and an overall strategic partnership role with health and social care organisations in the county.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CARERS IN HERTFORDSHIRE

Matched by number
Published award value
£1.9m
Awarded
2 Apr 2025
Award ID
1
Status
active
Identifier
GB-COH 04131036
Location
Hertford, UKH23, SG14 1AX, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
HCC2516706
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
There is a statutory duty on the Council to provide support for carers under various legislation under the Care Act 2014 and to work preventatively to support carers' wellbeing. The Council has a longstanding contract with Carers in Hertfordshire who operate locally within the Council area. This contract is proposed to provide a further year, There is a specific plan in place to re-procure the contract. We will aim to go to tender by October 2025 to allow for any mobilisation period of a new provider. The incumbent provider (Carers in Hertfordshire) is a long-standing provider of these services and has built up an extensive database of unpaid carers who they support. This database is essential for successful delivery of the services, and another provider could not establish this in time to deliver the services during the year's contract term that is proposed. Furthermore, Carers in Hertfordshire have extensive partnership arrangements with health, social care and voluntary sector agencies for the identification and referral of unpaid carers, which again a competitor could not establish in sufficient time to deliver the services during the proposed contract period. Finally, specific aspects of the services provided have been developed by Carers in Hertfordshire in a unique way, such as the programme of training and learning opportunities and the Carers Passport discounts scheme with a unique network of local businesses. These again could not be replicated in a sufficient time to deliver the required services during the proposed contract term. There is a requirement to ensure that existing arrangements continue uninterrupted so that carers receive ongoing preventative support.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Procedure reasons

Entry 1
Id
urgency

Lots and requirements

Entry 1
Id
1
Status
complete

Suitability

Vcse
Yes

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PWJT-5264-WYMY
Name
Hertfordshire County Council

Roles

buyer

Address

Region
UKH23
Country
GB
Locality
Hertford
Postal Code
SG13 8DQ
Country Name
United Kingdom
Street Address
County Hall

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PWJT-5264-WYMY
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-04131036
Name
CARERS IN HERTFORDSHIRE

Roles

supplier

Address

Region
UKH23
Country
GB
Locality
Hertford
Postal Code
SG14 1AX
Country Name
United Kingdom
Street Address
The Red House, 119 Fore Street

Details

Vcse
Yes
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
04131036
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PVPB-2198-JXCR
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
3 Apr 2025, 00:00
Status
active
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH23
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH23
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH23
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85320000
Scheme
CPV
Description
Social services

Value

Currency
GBP
Including VAT
1,857,000

Documents

Entry 1
Id
012788-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
3 Apr 2025, 12:46
Entry 2
Id
012791-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
3 Apr 2025, 12:54

Suppliers

Supplier 1
Id
GB-COH-04131036
Name
CARERS IN HERTFORDSHIRE

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
15 Apr 2025, 23:59

Related lots

1

Contract period

Ends
15 Apr 2026, 23:59
Starts
16 Apr 2025, 00:00

Standstill Period

Ends
14 Apr 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
15 Apr 2025, 00:00
Above Threshold
Yes

Value

Currency
GBP
Including VAT
1,857,000

Period

Ends
15 Apr 2026, 23:59
Starts
16 Apr 2025, 00:00

Documents

Entry 1
Id
019014-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
6 May 2025, 10:58

Recorded locations

  • Buyer location · Hertford · UKH23 · SG13 8DQ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04fca1-2025-05-06T10:58:16+01:00Transparency notice on Find a Tender ·