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PROCUREMENT OPPORTUNITY

Provision of Extra Care Services within London Borough Waltham Forest

London Borough of Waltham Forest · Contract performance notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 20:39.

Opportunity overview

The Council of the London Borough of Waltham Forest ("the Authority") sought Tenders from suitably experienced and qualified organisations for the Contract for the Provision of Extra Care Services within the borough. The contract shall commence on 1st October 2025 and shall continue up to and including 30th September 2028 with the option to extend for two x twelve month periods up to 30th September 2030 ("the Contract Period"). The Authority is committed to providing a high quality and responsive service for individuals of all ages in the borough with support needs, in accordance with the statutory obligations within the Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (the 2014 Regulations). The Extra Care Service will be responsible for delivering regulated personal care support and other interventions that support for individuals with eligible social care needs in the following provisions: Verdon Roe Court - 45 units Windmill Court - 44 units Dames House - 25 units Baytree House - 34 units This service will play an important role in maximising the independence of adults with assessed eligible support needs and aiming to meet unmet needs and to anticipate client's changing needs in order to help people live independently in their own home, using an appliance-based approach in working with vulnerable people. Alongside meeting the eligible needs of those receiving Extra Care the London Borough of Waltham Forest also intends that this contract will contribute to the following goals; • Safeguard those individuals who need the most support/ who are most at risk; • Support individuals to live their life as they wish it to be, as independently as possible • Promote self-reliance and personal responsibility; • Build resilience and competence for individuals, families and carers; • Enable better care experiences and outcomes; • Adopt a client focused approach ot the work • Strike a balance between empowerment and safeguarding; • Strengthen relationships with the Council's partners, to deliver improved outcomes and to deliver greater productivity and; • Secure value for money while maintaining a high-quality Service. The Service is comprised of two elements, a 24/7 Core Service and a Flex Service commissioned for each individual to meet their unique Care and Support needs as detailed in their Care and Support plan.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CHOSEN CARE GROUP LIMITED

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Award ID
1
Status
active
Identifier
GB-COH 06942967
Location
Ilford, UKI53, IG1 4PG, United Kingdom

Classification

No classification was supplied.

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN770007

Legal basis

Id
2023/54
Scheme
UKPGA

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Waltham Forest
Id
GB-PPON-PPJN-6757-NZZZ

Identifier

Scheme
GB-PPON
Id
PPJN-6757-NZZZ

Address

Street Address
Waltham Forest Town Hall, Forest Road
Locality
Walthamstow
Postal Code
E17 4JF
Country
GB
Country Name
United Kingdom
Region
UKI53

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Contracts and changes

Entry 1
Id
000085832
Award ID
000085832

Implementation

Metrics

Entry 1
Id
2
Title
1
Description
Safeguarding & CQC Compliance

Observations

Entry 1
Measure
95 target and maintenance of a Good CQC rating.
Id
092446-2026

Period

Starts
1 Oct 2025, 00:00
Ends
29 Sept 2026, 23:59

Measure Classification

Id
met
Description
Good - performance is meeting or exceeding the KPI
Entry 2
Id
3
Title
2
Description
Outcome-Focused Care Delivery

Observations

Entry 1
Measure
95 target for care plans and delivery against care outcomes.
Id
092446-2026

Period

Starts
1 Oct 2025, 00:00
Ends
29 Sept 2026, 23:59

Measure Classification

Id
met
Description
Good - performance is meeting or exceeding the KPI
Entry 3
Id
4
Title
3
Description
Resident Satisfaction

Observations

Entry 1
Measure
85 target through bi-monthly resident and carer surveys.
Id
092446-2026

Period

Starts
1 Oct 2025, 00:00
Ends
29 Sept 2026, 23:59

Measure Classification

Id
met
Description
Good - performance is meeting or exceeding the KPI

Documents

Entry 1
Id
092446-2026
Document Type
implementationNotice
Notice Type
UK9
Description
Contract performance notice on Find a Tender
Published
30 Sept 2026, 14:49
Format
text/html

Recorded locations

  • Buyer location · Walthamstow · UKI53 · E17 4JF · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 085832-2026Contract details notice on Find a Tender ·
  2. 092446-2026Contract performance notice on Find a Tender ·