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PROCUREMENT OPPORTUNITY

Claims Handling and Litigation Services

NETWORK RAIL INFRASTRUCTURE LIMITED · Tender notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 23:23.

Opportunity overview

Network Rail (NR) has a requirement to re-tender the contract for the Claims Handling and Litigation Services, which covers the following areas: i. Claims administration (logging, portal management, investigation, liability assessment, resolution). ii. Compliance with Statutory Limitation periods and legal timeframes. iii. Litigation support for complex claims. iv. Digital claims management and data analytics. v. Regular performance reporting and audits. Further details are set out in Appendix E - Specification.

Classification

  • CPV66518300 — Insurance claims adjustment services

Lots

  • Lot 1£7.5m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
Project_41724
Status
active
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
selective
Main Procurement Category
services
How to submit
Requests to participate must be submitted via: https://networkrail.bravosolution.co.uk/web/login.html
Procurement Method Details
Competitive flexible procedure
Expression Of Interest Deadline
28 Apr 2025, 13:00

Covered By

GPA
CPTPP

Procedure

Features
There will be a PSQ - Procurement Specific Questionnaire for all Participants. All Participants are required to meet the following requirements in order to be invited to the Invitation to Tender (ITT) stage: 1. Pass all pass/fail questions, 2. Not be on the debarment list 3. Meet all minimum score requirements set wihtin the PSQ (such as participants achieving a score 25% out of 40% or above for question 1 only (Contract Evidence). Tenderers who are invited to the ITT stage will have their bid evaluated on the basis of a 75% Technical and 25% Commercial crtieria. The highest scoring Tenderer will be awarded the contract. All Participants are required to review the all tender documents for full details.

Legal basis

Id
2023/54
Scheme
UKPGA

Recurrence

Dates

Entry 1
Starts
31 Dec 2029, 23:59

Techniques

Has Electronic Auction
Yes

Expected award period

Ends
26 Sept 2025, 23:59

Enquiry period

Ends
17 Apr 2025, 17:00

Special regime

utilities

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Amount
7,500,000
Currency
GBP
Including VAT
9,000,000

Renewal

Description
Extension is two 12 month period (1+1 years).

Second Stage

Maximum Candidates
5

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Q1 - Service Team – Experience and Approach
Type
quality
Description
Please can your organisation provide an overview of the team responsible for delivering the scope of services as specified in Appendix E – Specification. In your response should include a methodology and approach statement for this delivery.

Numbers

Entry 1
Number
22.5
Weight
percentageExact
Criterion 2
Name
Q2 - Rail Sector Claims Experience and Expertise
Type
quality
Description
Please can your organisation demonstrate its experience and understanding of the UK rail sector, with particular emphasis on legal liability claims handling. The response must detail the specific strategies that would be utilised in handling claims in the rail sector given the scope of services.

Numbers

Entry 1
Number
20.25
Weight
percentageExact
Criterion 3
Name
Q3 - Mobilisation
Type
quality
Description
Given there is no transfer of existing files as part of the contract, the successful Tenderer will need to be able to action new claims notifications from the first day of the contract. Please can your organisation outline the considerations and activities required to mobilise the provision of services to Network Rail.

Numbers

Entry 1
Number
3.98
Weight
percentageExact
Criterion 4
Name
Q4 - Conflict of Interest Management
Type
quality
Description
Network Rail is one of the largest landowners in the UK and operates railway assets across 20,000 miles of track. Therefore, it is distinctly possible that the successful supplier may experience conflict of interest scenarios that need to be presented to Network Rail. Please can your organisation outline how you will deal with conflicts of interest scenarios as they emerge.

Numbers

Entry 1
Number
3.98
Weight
percentageExact
Criterion 5
Name
Q5 - Knowledge Management and Staff Turnover
Type
quality
Description
Please can your organisation describe and explain how your business will retain knowledge and expertise of Network Rail for the duration of the contract appointment.

Numbers

Entry 1
Number
3.97
Weight
percentageExact
Criterion 6
Name
Q6 - Additional Value and Innovation
Type
quality
Description
Please can your organisation outline three (3) additional areas of value and innovation that you believe would provide the most value to Network Rail.

Numbers

Entry 1
Number
9.82
Weight
percentageExact
Criterion 7
Name
SV1 - Social Value
Type
quality
Description
Please explain how your organisation will demonstrate any social value / social responsibility initiatives during the life of this contract.

Numbers

Entry 1
Number
5.25
Weight
percentageExact
Criterion 8
Name
SV1 - Social Value
Type
quality
Description
Please explain how your organisation will support Network Rail’s Social Value Framework and the governments Skills for Life agenda through the delivery of the Specification.

Numbers

Entry 1
Number
5.25
Weight
percentageExact
Criterion 9
Name
Commercial
Type
price
Description
Participants will submit pricing/rate card as stated in Appendix F - Commercial Schedule and the rates will then be compared through a proportional vs best methodology,

Numbers

Entry 1
Number
25
Weight
percentageExact

Contract period

Ends
31 Dec 2028, 23:59
Starts
1 Jan 2026, 00:00
Max Extent Date
31 Dec 2030, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
1. Supplier Financial Health Score: Supplier Financial Health Model Score" greater than or equal to 40%. 2. The following insuances in place post contract award: - Employer’s (Compulsory) Liability Insurance = £10m - Public Liability Insurance = £10m - Professional Indemnity Insurance = £10m In addition Participants are required to refer to the tender documents.
Criterion 2
Type
technical
Description
At the PSQ stage, all participants will be evaluated using the following crtieria for their Technical response which will be scored out of 100%: 1. Contract Evidence (score available 40%) 2. Evidence Approach (score available 20%) 3. Working with External Stakeholders (score available 20%) 4. Public Liability/Vegatation Cases (score available 20%) Note: All Participants must meet all minimum score requirements set wihtin the PSQ (such as participants achieving a score 25% out of 40% or above for question 1 only (Contract Evidence). At the ITT stage, Tenderers will be evaluated using the following criteria for their Technical response which will be scored out of 75%: 1. Service Team - Experience and Approach (score available 22.5%) 2. Rail Sector Claims Experience and Expertise (score available 20.25%) 3. Mobilisation (score available 3.975%) 4. Conflict of Interest Management (score available 3.975%) 5. Knowledge Management and Staff Turnover (score available 3.975%) 6. Additional Value and Innovation (score available 9.825%) 7. Social Value 1 (score available 5.25%) 8. Social Value 2 (score available 5.25%) In addition Participants are required to refer to the tender documents.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
66518300
Scheme
CPV
Description
Insurance claims adjustment services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
012375-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
1 Apr 2025, 17:10
Entry 3
Id
012870-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
3 Apr 2025, 15:19

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PNZN-9524-VCQJ
Name
NETWORK RAIL INFRASTRUCTURE LIMITED

Roles

buyer

Address

Region
UKI45
Country
GB
Locality
London
Postal Code
SE1 8SW
Country Name
United Kingdom
Street Address
Waterloo General Office

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PNZN-9524-VCQJ
Scheme
GB-PPON

Contact

Name
Amerjeet Kaur

Recorded locations

  • Buyer location · London · UKI45 · SE1 8SW · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04fba1-2025-04-03T15:19:55+01:00Tender notice on Find a Tender ·