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PROCUREMENT OPPORTUNITY

Annual Support Service for the Complaints Case Management System

Surrey County Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 23:31.

Opportunity overview

The council wants to subscribe one year of support service with an option to extend for another year for CaseTracker.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ROL Solutions Ltd

Matched by number
Contract value
£92.8k
Awarded
Not supplied
Contract signed
30 Mar 2025
Including VAT
£111.3k
Award ID
1
Status
active
Identifier
GB-COH 03731519
Location
Oakham, Rutland, UKF22, LE15 7WD, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04fae8
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PWRH-8974-TNBV
Name
Surrey County Council

Roles

buyer

Address

Region
UKJ26
Country
GB
Locality
Reigate
Postal Code
RH2 8EF
Country Name
United Kingdom
Street Address
Woodhatch Place, 11 Cockshot Hill

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PWRH-8974-TNBV
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-03731519
Name
ROL Solutions Ltd

Roles

supplier

Address

Region
UKF22
Country
GB
Locality
Oakham, Rutland
Postal Code
LE15 7WD
Country Name
United Kingdom
Street Address
The King Centre Main Street, Barleythorpe

Details

Vcse
No
Scale
sme

Identifier

Id
03731519
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Status
active
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Suppliers

Supplier 1
Id
GB-COH-03731519
Name
ROL Solutions Ltd

Related lots

1

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
31 Mar 2025, 00:00
Has Renewal
Yes
Above Threshold
No

Value

Amount
92,750
Currency
GBP
Including VAT
111,300

Period

Ends
31 Mar 2026, 23:59
Starts
1 Apr 2025, 00:00
Max Extent Date
31 Mar 2027, 23:59

Renewal

Description
An option to extend for one year

Documents

Entry 1
Id
012103-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
31 Mar 2025, 17:52

Recorded locations

  • Buyer location · Reigate · UKJ26 · RH2 8EF · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04fae8-2025-03-31T17:52:51+01:00Contract details notice on Find a Tender ·