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PROCUREMENT OPPORTUNITY

Home Support - Principal Provider South Norfolk

Norfolk County Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 23:31.

Opportunity overview

The Council has appointed one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement. This procurement was split into 4 lots, which covers PCNs in South Norfolk. Bidders were restricted to winning one lot only.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

FIRST CHOICE HOME CARE LTD

Matched by number
Published award value
£18.9m
Awarded
28 Oct 2025
Award ID
1
Status
active
Identifier
GB-COH 08130025
Location
Snetterton, UKH17, NR16 2JU, United Kingdom

UNIVERSAL CARE SERVICES (UK) LIMITED

Matched by number
Published award value
£18.2m
Awarded
28 Oct 2025
Award ID
2
Status
active
Identifier
GB-COH 06923671
Location
London, UKI33, W6 8PW, United Kingdom

NORVIC HEALTHCARE (ANGLIA) LIMITED

Matched by number
Published award value
£29.2m
Awarded
28 Oct 2025
Award ID
3
Status
active
Identifier
GB-COH 04790989
Location
Norwich, UKH15, NR8 6QW, United Kingdom

CERA CARE OPERATIONS LIMITED

Matched by number
Published award value
£26.4m
Awarded
28 Oct 2025
Award ID
4
Status
active
Identifier
GB-COH 04320403
Location
Colchester, UKH34, CO4 9QR, United Kingdom

Classification

  • CPV85300000 — Social work and related services

Lots

  • Mid Norfolk£18.9m
  • Breckland£18.2m
  • Kett's Oak£29.2m
  • SNHIP£26.4m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NCCT43044
Status
complete
Published risks
Please note that Norfolk County Council has joined the government's Devolution Priority Programme. This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. A consultation is under way. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
Above Threshold
Yes
Procurement Method
selective
Main Procurement Category
services
How to submit
This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Procurement Method Details
Competitive flexible procedure
Expression Of Interest Deadline
7 Jul 2025, 08:00

Procedure

Features
1. Preliminary market engagement, develop procurement strategy, prepare tender notice, and associated tender documents. 2. Publish tender notice and any associated tender documents inviting requests to participate. 3. Following the participation period, receive requests to participate, assess conditions of participation, exclusions and any other objective criteria set to limit suppliers. 4. Inform suppliers who will not be invited to tender. 5. Invite those who have made it through the participation stage to tender by issuing the invitation to tender. 6. Following the tendering period, and once you have received the tenders, evaluate tenders against the award criteria and determine the most advantageous tender (MAT) 7. Inform suppliers of the outcome and issue assessment summaries 8. Publish the contract award notice (triggering the mandatory or voluntary standstill period where appropriate, with a minimum of 8 working days) 9. Publish the contract details notice and a copy of the contract (if required).

Legal basis

Id
2023/54
Scheme
UKPGA

Lot Details

Maximum Lots Awarded Per Supplier
1

Expected award period

Ends
3 Nov 2025, 23:59

Communication

Future Notice Date
2 Jun 2025, 23:59

Contract terms

Financial Terms
As per the terms and conditions issued with this procurement

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Title
Mid Norfolk
Status
complete
Has Renewal
Yes
Description
To deliver home support services as Principal Provider in Lot 1 area.

Value

Amount
18,890,726
Currency
GBP
Including VAT
22,668,871

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Delivery Model
Type
quality

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 2
Name
Transition and Implementation
Type
quality

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 3
Name
Changes in Demand
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 4
Name
Social Value
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 5
Name
Price per hour
Type
price

Numbers

Entry 1
Number
30
Weight
percentageExact

Contract period

Ends
25 Jan 2031, 23:59
Starts
26 Jan 2026, 00:00
Max Extent Date
25 Jan 2036, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation.
Criterion 2
Type
technical
Description
Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation
Criterion 3
Description
Evaluation information Grounds for exclusion as set out in Form B Minimum standards including technical and professional capacity as set out in Form C Willingness and ability to follow the dialogue process, as set out in Form D Selection Criteria - Weighting of shortlisting questions (Form E) 1 Workforce 20% 2 Performance Management 20% 3 Voice of the Service User and Stakeholders Part a 10% Part b 20% 30% 4 Safeguarding and Incident Reporting 20% 5 Managing and minimising disruption during periods of planned, or unplanned changes 10% TOTAL 100% Quality threshold (minimum acceptable overall quality score) 60 marks out of 100 We will reject any Application which does not achieve an overall score greater than or equal to the threshold stated in the Evaluation Data. We will take the top 3 Applicants for each lot through to the next stage. If there is a draw for 3rd place, we will issue invitation to tender all those who came 3rd . If, after shortlisting, any of the top 3 Applicants does not take up the offer to participate in the next stage they will take no further part in the procurement. In this event, and subject to meeting all the relevant shortlisting criteria, the Council may invite the next ranked Applicant(s) to the next stage in their stead.
For Reduction
Yes
Entry 2
Id
2
Title
Breckland
Status
complete
Has Renewal
Yes
Description
To deliver home support services as Principal Provider to lot 2 in this area.

Value

Amount
18,228,787
Currency
GBP
Including VAT
21,874,544

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Delivery Model
Type
quality

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 2
Name
Transition and Implementation
Type
quality

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 3
Name
Changes in Demand
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 4
Name
Social Value
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 5
Name
Price per hour
Type
price

Numbers

Entry 1
Number
30
Weight
percentageExact

Contract period

Ends
25 Jan 2031, 23:59
Starts
26 Jan 2026, 00:00
Max Extent Date
25 Jan 2036, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation.
Criterion 2
Type
technical
Description
Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation
Criterion 3
Description
Evaluation information Grounds for exclusion as set out in Form B Minimum standards including technical and professional capacity as set out in Form C Willingness and ability to follow the dialogue process, as set out in Form D Selection Criteria - Weighting of shortlisting questions (Form E) 1 Workforce 20% 2 Performance Management 20% 3 Voice of the Service User and Stakeholders Part a 10% Part b 20% 30% 4 Safeguarding and Incident Reporting 20% 5 Managing and minimising disruption during periods of planned, or unplanned changes 10% TOTAL 100% Quality threshold (minimum acceptable overall quality score) 60 marks out of 100 We will reject any Application which does not achieve an overall score greater than or equal to the threshold stated in the Evaluation Data. We will take the top 3 Applicants for each lot through to the next stage. If there is a draw for 3rd place, we will issue invitation to tender all those who came 3rd . If, after shortlisting, any of the top 3 Applicants does not take up the offer to participate in the next stage they will take no further part in the procurement. In this event, and subject to meeting all the relevant shortlisting criteria, the Council may invite the next ranked Applicant(s) to the next stage in their stead.
For Reduction
Yes
Entry 3
Id
3
Title
Kett's Oak
Status
complete
Has Renewal
Yes
Description
To deliver home support services as Principal Provider in Lot 3 area.

Value

Amount
29,176,243
Currency
GBP
Including VAT
35,011,491

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Delivery Model
Type
quality

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 2
Name
Transition and Implementation
Type
quality

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 3
Name
Changes in Demand
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 4
Name
Social Value
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 5
Name
Price per hour
Type
price

Numbers

Entry 1
Number
30
Weight
percentageExact

Contract period

Ends
25 Jan 2031, 23:59
Starts
26 Jan 2026, 00:00
Max Extent Date
25 Jan 2036, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation.
Criterion 2
Type
technical
Description
Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation
Criterion 3
Description
Evaluation information Grounds for exclusion as set out in Form B Minimum standards including technical and professional capacity as set out in Form C Willingness and ability to follow the dialogue process, as set out in Form D Selection Criteria - Weighting of shortlisting questions (Form E) 1 Workforce 20% 2 Performance Management 20% 3 Voice of the Service User and Stakeholders Part a 10% Part b 20% 30% 4 Safeguarding and Incident Reporting 20% 5 Managing and minimising disruption during periods of planned, or unplanned changes 10% TOTAL 100% Quality threshold (minimum acceptable overall quality score) 60 marks out of 100 We will reject any Application which does not achieve an overall score greater than or equal to the threshold stated in the Evaluation Data. We will take the top 3 Applicants for each lot through to the next stage. If there is a draw for 3rd place, we will issue invitation to tender all those who came 3rd . If, after shortlisting, any of the top 3 Applicants does not take up the offer to participate in the next stage they will take no further part in the procurement. In this event, and subject to meeting all the relevant shortlisting criteria, the Council may invite the next ranked Applicant(s) to the next stage in their stead.
For Reduction
Yes
Entry 4
Id
4
Title
SNHIP
Status
complete
Has Renewal
Yes
Description
To deliver home support services as Principal Provider in Lot 4 area.

Value

Amount
26,375,731
Currency
GBP
Including VAT
31,650,877

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Delivery Model
Type
quality

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 2
Name
Transition and Implementation
Type
quality

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 3
Name
Changes in Demand
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 4
Name
Social Value
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 5
Name
Price per hour
Type
price

Numbers

Entry 1
Number
30
Weight
percentageExact

Contract period

Ends
25 Jan 2031, 23:59
Starts
26 Jan 2026, 00:00
Max Extent Date
25 Jan 2036, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation.
Criterion 2
Type
technical
Description
Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation
Criterion 3
Description
Evaluation information Grounds for exclusion as set out in Form B Minimum standards including technical and professional capacity as set out in Form C Willingness and ability to follow the dialogue process, as set out in Form D Selection Criteria - Weighting of shortlisting questions (Form E) 1 Workforce 20% 2 Performance Management 20% 3 Voice of the Service User and Stakeholders Part a 10% Part b 20% 30% 4 Safeguarding and Incident Reporting 20% 5 Managing and minimising disruption during periods of planned, or unplanned changes 10% TOTAL 100% Quality threshold (minimum acceptable overall quality score) 60 marks out of 100 We will reject any Application which does not achieve an overall score greater than or equal to the threshold stated in the Evaluation Data. We will take the top 3 Applicants for each lot through to the next stage. If there is a draw for 3rd place, we will issue invitation to tender all those who came 3rd . If, after shortlisting, any of the top 3 Applicants does not take up the offer to participate in the next stage they will take no further part in the procurement. In this event, and subject to meeting all the relevant shortlisting criteria, the Council may invite the next ranked Applicant(s) to the next stage in their stead.
For Reduction
Yes

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85300000
Scheme
CPV
Description
Social work and related services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85300000
Scheme
CPV
Description
Social work and related services
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85300000
Scheme
CPV
Description
Social work and related services
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85300000
Scheme
CPV
Description
Social work and related services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
A-1811
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 3
Id
A-1812
Format
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
Document Type
biddingDocuments
Entry 4
Id
A-1813
Format
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
Document Type
biddingDocuments
Entry 5
Id
A-1814
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Description
This is the ITT and you will only be required to complete this, if you are successful at the first stage.
Document Type
biddingDocuments
Entry 6
Id
A-1815
Format
application/x-zip-compressed
Document Type
biddingDocuments
Entry 7
Id
029083-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
2 Jun 2025, 11:18
Entry 8
Id
029089-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
2 Jun 2025, 11:28

Planning and budget

Documents

Entry 1
Id
012050-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
31 Mar 2025, 15:21
Entry 2
Id
027290-2025
Format
text/html
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Document Type
plannedProcurementNotice
Published
24 May 2025, 12:13

Milestones

Entry 1
Id
engagement
Type
engagement
Status
met
Date Met
31 Mar 2025, 00:00
Description
This is a Preliminary Market Engagement Notice (PMEN) for information purposes only. It is not a formal invitation to tender. You will need to respond to the tender notice in order to be considered for these contracts. The purpose of this PMEN is to maximise transparency and competition for the upcoming tender notice. All details in this PMEN are subject to being updated or changed in the tender notice. We are publishing this notice to share engagement outputs and to ensure as wider audience as possible are aware and informed of Norfolk County Council's intentions. Market engagement has taken place. The engagement was advertised under a prior information notice (PIN) published under the Public Contract 2015 regulations. 2025/S 000-001592. This engagement was for the third phase of a county wide procurement. Engagement has taken place during phases 2 and 3 in 2023 and 2024. This engagement was carried out by commissioners. The opportunity was advertised via PINs under the Public Contract Regulations 2015. Market engagement for phase 3 was held on 14th February 2025 via Teams webinar. We used the engagement to discuss our requirements, the tender process we are proposing (competitive flexible) and expectations of all parties. We also discussed lessons learnt from previous procurements for this service in other areas of Norfolk. We asked for feedback on number of lots 1 provider could be awarded and on the proposed process. Information provided at the engagement in the form of slides and notes are available to be viewed via the clarification tab. These documents can be viewed by registering on the Norfolk County Council in-tend portal, expressing an interest in this tender. A tender notice will be published to advertise this opportunity . This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDYH-3246-XWTR
Name
Norfolk County Council

Roles

buyer

Address

Region
UKH15
Country
GB
Locality
Norwich
Postal Code
NR1 2DH
Country Name
United Kingdom
Street Address
County Hall, Martineau Lane

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PDYH-3246-XWTR
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-13053234
Name
OPTIMALCAREPLUS LIMITED

Roles

tenderer

Address

Region
UKH32
Country
GB
Locality
East Tilbury
Postal Code
RM18 8RH
Country Name
United Kingdom
Street Address
Suite 113, Building 13 Thames Enterprise Centre

Details

Vcse
No
Scale
sme

Identifier

Id
13053234
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PWWR-3326-TRZH
Scheme
GB-PPON
Organisation 3
Id
GB-COH-07462140
Name
VERITY HEALTHCARE LIMITED

Roles

tenderer

Address

Region
UKI41
Country
GB
Locality
London
Postal Code
N1 7GU
Country Name
United Kingdom
Street Address
20-22 Wenlock Road

Details

Vcse
No
Scale
sme

Identifier

Id
07462140
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PXHY-9492-VRWG
Scheme
GB-PPON
Organisation 4
Id
GB-COH-08130025
Name
FIRST CHOICE HOME CARE LTD

Roles

supplier

Address

Region
UKH17
Country
GB
Locality
Snetterton
Postal Code
NR16 2JU
Country Name
United Kingdom
Street Address
Unit 1b Harling Road

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
08130025
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PWZY-6514-JBHV
Scheme
GB-PPON
Organisation 5
Id
GB-COH-06923671
Name
UNIVERSAL CARE SERVICES (UK) LIMITED

Roles

supplier

Address

Region
UKI33
Country
GB
Locality
London
Postal Code
W6 8PW
Country Name
United Kingdom
Street Address
245 Hammersmith Road

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
06923671
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PXJN-2733-CTBJ
Scheme
GB-PPON
Organisation 6
Id
GB-COH-04790989
Name
NORVIC HEALTHCARE (ANGLIA) LIMITED

Roles

supplier

Address

Region
UKH15
Country
GB
Locality
Norwich
Postal Code
NR8 6QW
Country Name
United Kingdom
Street Address
Unit 5, Longs Business Centre 232 Fakenham Road

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
04790989
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PGNL-2571-ZMTY
Scheme
GB-PPON
Organisation 7
Id
GB-COH-04320403
Name
CERA CARE OPERATIONS LIMITED

Roles

supplier

Address

Region
UKH34
Country
GB
Locality
Colchester
Postal Code
CO4 9QR
Country Name
United Kingdom
Street Address
Crown House Stephenson Road

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
04320403
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PQMP-1376-MXZH
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
28 Oct 2025, 00:00
Title
Mid Norfolk
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
28 Oct 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Amount
18,892,726
Currency
GBP
Including VAT
22,668,871

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion. The start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026. Values included in the notice are estimates only as the value is dependent on care needs in the area.

Documents

Entry 1
Id
068958-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
28 Oct 2025, 13:12

Suppliers

Supplier 1
Id
GB-COH-08130025
Name
FIRST CHOICE HOME CARE LTD

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
17 Nov 2025, 23:59

Related lots

1

Contract period

Ends
4 Jan 2031, 23:59
Starts
5 Jan 2026, 00:00
Max Extent Date
4 Jan 2036, 23:59

Standstill Period

Ends
7 Nov 2025, 23:59
Award 2
Id
2
Date
28 Oct 2025, 00:00
Title
Breckland
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
28 Oct 2025, 00:00

Items

Item 1
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Amount
18,228,787
Currency
GBP
Including VAT
21,874,544

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion. The contract start date is an estimate. The actual date will be based on the mobilisation and transition and is expected to be between January 2026 and April 2026. Values included in the notice are estimates only as the value is dependent on care needs in the area.

Documents

Entry 1
Id
068958-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
28 Oct 2025, 13:12

Suppliers

Supplier 1
Id
GB-COH-06923671
Name
UNIVERSAL CARE SERVICES (UK) LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
17 Nov 2025, 23:59

Related lots

2

Contract period

Ends
4 Jan 2031, 23:59
Starts
5 Jan 2026, 00:00
Max Extent Date
4 Jan 2036, 23:59

Standstill Period

Ends
7 Nov 2025, 23:59
Award 3
Id
3
Date
28 Oct 2025, 00:00
Title
Kett's Oak
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
28 Oct 2025, 00:00

Items

Item 1
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Amount
29,176,243
Currency
GBP
Including VAT
35,011,491

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion. The contract start date is an estimate. The actual date will be based on the mobilisation and transition and is expected to be between January 2026 and April 2026. Values included in the notice are estimates only as the value is dependent on care needs in the area.

Documents

Entry 1
Id
068958-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
28 Oct 2025, 13:12

Suppliers

Supplier 1
Id
GB-COH-04790989
Name
NORVIC HEALTHCARE (ANGLIA) LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
17 Nov 2025, 23:59

Related lots

3

Contract period

Ends
4 Jan 2031, 23:59
Starts
5 Jan 2026, 00:00
Max Extent Date
4 Jan 2036, 23:59

Standstill Period

Ends
7 Nov 2025, 23:59
Award 4
Id
4
Date
28 Oct 2025, 00:00
Title
SNHIP
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
28 Oct 2025, 00:00

Items

Item 1
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Amount
26,375,731
Currency
GBP
Including VAT
31,650,877

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion. The contract start date is an estimate. The actual date will be based on the mobilisation and transition and is expected to be between January 2026 and April 2026. Values included in the notice are estimates only as the value is dependent on care needs in the area.

Documents

Entry 1
Id
068958-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
28 Oct 2025, 13:12

Suppliers

Supplier 1
Id
GB-COH-04320403
Name
CERA CARE OPERATIONS LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
17 Nov 2025, 23:59

Related lots

4

Contract period

Ends
4 Jan 2031, 23:59
Starts
5 Jan 2026, 00:00
Max Extent Date
4 Jan 2036, 23:59

Standstill Period

Ends
7 Nov 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
18 Nov 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
18,892,726
Currency
GBP
Including VAT
22,668,871

Period

Ends
4 Jan 2031, 23:59
Starts
5 Jan 2026, 00:00
Max Extent Date
4 Jan 2036, 23:59

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion. The start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026. Values included in the notice are estimates only as the value is dependent on care needs in the area.

Documents

Entry 1
Id
075152-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
19 Nov 2025, 11:34
Entry 2
Id
2
Status
active
Award ID
2
Date Signed
18 Nov 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
18,228,787
Currency
GBP
Including VAT
21,874,544

Period

Ends
4 Jan 2031, 23:59
Starts
5 Jan 2026, 00:00
Max Extent Date
4 Jan 2036, 23:59

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion. The start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026. Values included in the notice are estimates only as the value is dependent on care needs in the area.

Documents

Entry 1
Id
075152-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
19 Nov 2025, 11:34
Entry 3
Id
3
Status
active
Award ID
3
Date Signed
18 Nov 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
29,176,243
Currency
GBP
Including VAT
35,011,491

Period

Ends
4 Jan 2031, 23:59
Starts
5 Jan 2026, 00:00
Max Extent Date
4 Jan 2036, 23:59

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion. The start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026. Values included in the notice are estimates only as the value is dependent on care needs in the area.

Documents

Entry 1
Id
075152-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
19 Nov 2025, 11:34
Entry 4
Id
4
Status
active
Award ID
4
Date Signed
18 Nov 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
26,375,731
Currency
GBP
Including VAT
31,650,877

Period

Ends
4 Jan 2031, 23:59
Starts
5 Jan 2026, 00:00
Max Extent Date
4 Jan 2036, 23:59

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion. The start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026. Values included in the notice are estimates only as the value is dependent on care needs in the area.

Documents

Entry 1
Id
075152-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
19 Nov 2025, 11:34

Recorded locations

  • Buyer location · Norwich · UKH15 · NR1 2DH · United Kingdom
  • Delivery location · UKH15 · United Kingdom
  • Delivery location · UKH16 · United Kingdom
  • Delivery location · UKH17 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04fac3-2025-11-19T11:34:48ZPreliminary market engagement notice on Find a Tender ·