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PROCUREMENT OPPORTUNITY

Transcription and Recording Services

General Pharmaceutical Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 23:29.

Opportunity overview

The GPhC have procured the provision of Transcription and Recording services. This Contract has been awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include: o Audio Recording 1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings. 2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies. 3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices. o Transcription 1. Provision of verbatim 'Fitness to Practise' hearing transcripts. 2. Secure email provision of complete transcripts on 'standard' request - within 10 working days. 3. Secure email provision of complete transcripts on 'urgent' request - within 5 working days. 4. Secure email provision of complete transcripts on 'expedited' request - within 3 working days. o Data Security and Information Governance 1. Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO). 2. ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards. 3. ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards. 4. Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection. 5. Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers: i. respect confidentiality of Hearings. ii. provide secure and safe production, storage and transport of transcripts and recordings. o Communication 1. Application of an efficient and intuitive booking and cancellation system. 2. Application of an efficient invoicing system. o Account Management and Management Information (MI) 1. Provision of accurate management information/reports on demand, for but not limited to: i. usage. ii. expenditure.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

MARTEN WALSH CHERER LIMITED

Matched by number
Published award value
£220k
Awarded
21 Aug 2025
Award ID
1
Status
active
Identifier
GB-COH 02669638
Location
London, UKI31, WC1N 3AX, United Kingdom

Classification

  • CPV32342450 — Voice recorders
  • CPV32353000 — Sound recordings
  • CPV72317000 — Data storage services
  • CPV72318000 — Data transmission services
  • CPV75231100 — Law-courts-related administrative services
  • CPV79996100 — Records management

Lots

  • Lot 1£220k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
GPhC134
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
22 Aug 2025, 23:59

Tender Period

Ends
14 Jul 2025, 12:00

Communication

Future Notice Date
16 Jun 2025, 23:59

Enquiry period

Ends
27 Jun 2025, 17:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
220,000
Currency
GBP
Including VAT
220,000

Renewal

Description
The duration of this Contract is 3 years; comprising a 2-year fixed term, with an option to extend for 1 period(s) beyond this, of up to 12 months each.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Envelope
Type
quality

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Name
Commercial Envelope
Type
price

Numbers

Entry 1
Number
40
Weight
percentageExact

Contract period

Ends
11 Oct 2027, 23:59
Starts
12 Oct 2025, 00:00
Max Extent Date
11 Oct 2028, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom
Entry 10
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 11
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 12
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 13
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 14
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 15
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 16
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 17
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 18
Region
UKK
Country
GB
Country Name
United Kingdom
Entry 19
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
32342450
Scheme
CPV
Description
Voice recorders
Entry 2
Id
32353000
Scheme
CPV
Description
Sound recordings
Entry 3
Id
72317000
Scheme
CPV
Description
Data storage services
Entry 4
Id
72318000
Scheme
CPV
Description
Data transmission services
Entry 5
Id
75231100
Scheme
CPV
Description
Law-courts-related administrative services
Entry 6
Id
79996100
Scheme
CPV
Description
Records management

Published documents

Entry 1
Id
A-383
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 2
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 3
Id
L-1
Description
Access code: J39JUC7N8Q
Document Type
biddingDocuments
Entry 4
Id
032446-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
16 Jun 2025, 09:00

Planning and budget

Documents

Entry 1
Id
011947-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
31 Mar 2025, 11:01
Entry 2
Id
011949-2025
Format
text/html
Notice Type
UK3
Description
Planned procurement notice on Find a Tender
Document Type
plannedProcurementNotice
Published
31 Mar 2025, 11:08

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
11 Apr 2025, 23:59
Description
The GPhC wishes to inform the market of our intention to procure the provision of Transcription and Recording Services. The purpose of this notice is to raise awareness of our upcoming sourcing activity, gauge accurate levels of market interest, and receive feedback on prospective plans/requirements in advance of the formal procurement process; to be announced through Tender Notice on Find a Tender Service in June 2025. Scope of services will include the: 1. Provision of high-quality audio recordings. 2. Provision of translation, interpretation, and video recording services (of/for hearings). 3. Supply of Agents -throughout the United Kingdom- to attend hearings. 4. Production and secure email provision of accurate and high-quality transcripts. 5. Redaction and secure email provision of transcripts. 6. Supply accurate management information/reports. We kindly ask that all interested suppliers submit the attached response form (please see corresponding Planned Procurement Notice) to Anna Kitoki at procurement@pharmacyregulation.org by 17:00 on 11.04.2025. Please note, any interest shown does not constitute a commitment to participate; and failure to show interest does not restrict suppliers from participating in this and/or any other procurement process run by the GPhC.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PXRY-5513-YMDN
Name
General Pharmaceutical Council

Roles

buyer

Address

Region
UKI42
Country
GB
Locality
London
Postal Code
E14 4QJ
Country Name
United Kingdom
Street Address
Level 14, One Cabot Square, Canary Wharf

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PXRY-5513-YMDN
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-02669638
Name
MARTEN WALSH CHERER LIMITED

Roles

supplier

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
WC1N 3AX
Country Name
United Kingdom
Street Address
27 Old Gloucester Street

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
02669638
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PBRY-5547-ZRVT
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
22 Aug 2025, 00:00
Title
Transcription and Recording Services
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
22 Aug 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
32342450
Scheme
CPV
Description
Voice recorders
Entry 2
Id
32353000
Scheme
CPV
Description
Sound recordings
Entry 3
Id
72317000
Scheme
CPV
Description
Data storage services
Entry 4
Id
72318000
Scheme
CPV
Description
Data transmission services
Entry 5
Id
75231100
Scheme
CPV
Description
Law-courts-related administrative services
Entry 6
Id
79996100
Scheme
CPV
Description
Records management

Value

Currency
GBP
Including VAT
220,000

Renewal

Description
The duration of this Contract is 3 years; comprising a 2-year fixed term, with an option to extend for 1 period(s) beyond this, of up to 12 months each.

Documents

Entry 1
Id
051028-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
22 Aug 2025, 17:01

Suppliers

Supplier 1
Id
GB-COH-02669638
Name
MARTEN WALSH CHERER LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
3 Oct 2025, 23:59

Related lots

1

Contract period

Ends
11 Oct 2027, 23:59
Starts
12 Oct 2025, 00:00
Max Extent Date
11 Oct 2028, 23:59

Standstill Period

Ends
3 Sept 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
GPhC134: Transcription and Recording Services
Status
active
Award ID
1
Date Signed
3 Oct 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Currency
GBP
Including VAT
220,000

Period

Ends
11 Oct 2027, 23:59
Starts
12 Oct 2025, 00:00
Max Extent Date
11 Oct 2028, 23:59

Renewal

Description
The duration of this Contract is 3 years; comprising a 2-year fixed term, with an option to extend for 1 period(s) beyond this, of up to 12 months each.

Documents

Entry 1
Id
065589-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
15 Oct 2025, 13:36

Agreed Metrics

Entry 1
Id
1
Title
Objective: Reliability
Description
Performance Indicator: Logger supply and attendance rate. Expected Performance Metric: 100%
Entry 2
Id
2
Title
Objective: Punctuality
Description
Performance Indicator: Logger adherence to Hearing schedule. Expected Performance Metric: 100%
Entry 3
Id
3
Title
Objective: Efficiency
Description
Performance Indicator: Transcription(s) provided within timescale. Expected Performance Metric: 100%
Entry 4
Id
4
Title
Objective: Delivery
Description
Performance Indicator: Transcription(s) accuracy rate. Expected Performance Metric: 100%
Entry 5
Id
5
Title
Objective: Delivery
Description
Performance Indicator: Audio Recording quality. Expected Performance Metric: Minimal background noise, echoes and other ambient sounds. Clear speech signals.

Recorded locations

  • Buyer location · London · UKI42 · E14 4QJ · United Kingdom
  • Delivery location · UKC · United Kingdom
  • Delivery location · UKD · United Kingdom
  • Delivery location · UKE · United Kingdom
  • Delivery location · UKF · United Kingdom
  • Delivery location · UKG · United Kingdom
  • Delivery location · UKH · United Kingdom
  • Delivery location · UKI · United Kingdom
  • Delivery location · UKJ · United Kingdom
  • Delivery location · UKK · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04fa7f-2025-10-15T13:36:11+01:00Preliminary market engagement notice on Find a Tender ·