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PROCUREMENT OPPORTUNITY

Social Media Monitoring Platform

Scottish Qualifications Authority · compiled

Tender information last checkedLast checked 29 Sept 2026, 23:28.

Opportunity overview

The provision of services to deliver Social Media Monitoring Platform

Classification

  • CPV79341000 — Advertising services
  • CPV79315000 — Social research services

Lots

  • The purpose of this tender is to identify a vendor who can provide a social media monitoring platform to our organisation. The tender remit covers Facebook, X, Instagram and LinkedIn, as well as WhatsApp for customer service functions. Bluesky, Snapchat and TikTok functionality is desired by not essential. Our new social media monitoring platform should be capable of monitoring social media platforms, identifying mentions of our organisation, our products or services, and relevant keywords, as well as enabling us to engage with our audience and respond to their queries. It should also provide real-time analytics and insights, as well as in-depth report generating capabilities.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SQA2515
Status
cancelled
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
18 Apr 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
18 Apr 2025, 12:00

Tender Period

Ends
18 Apr 2025, 12:00

Communication

Classification

Id
79341000
Scheme
CPV
Description
Advertising services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
720

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The purpose of this tender is to identify a vendor who can provide a social media monitoring platform to our organisation. The tender remit covers Facebook, X, Instagram and LinkedIn, as well as WhatsApp for customer service functions. Bluesky, Snapchat and TikTok functionality is desired by not essential. Our new social media monitoring platform should be capable of monitoring social media platforms, identifying mentions of our organisation, our products or services, and relevant keywords, as well as enabling us to engage with our audience and respond to their queries. It should also provide real-time analytics and insights, as well as in-depth report generating capabilities.

Renewal

Description
12 month extension

Award criteria

Criteria

Criterion 1
Name
Evidence of ability to meet requirements relating to social listening (requirements 1-5)
Type
quality
Description
20
Criterion 2
Name
Evidence of ability of meet requirements of content generation and customer engagement (requirements 6 and 9)
Type
quality
Description
20
Criterion 3
Name
Evidence of ability of meet other noted requirements
Type
quality
Description
10
Criterion 4
Name
Provide information covering all proposal requirements
Type
quality
Description
5
Criterion 5
Name
Evidence of value-added services
Type
quality
Description
5
Criterion 6
Type
price
Description
40

Contract period

Ends
29 Jun 2027, 23:59
Starts
30 Jun 2025, 00:00

Submission terms

Variant Policy
notAllowed
Electronic Catalogue Policy
required

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Glasgow

Delivery locations

Entry 1
Region
UKM73
Entry 2
Region
UKM82
Entry 3
Region
UKM73
Entry 4
Region
UKM82

Additional Classifications

Entry 1
Id
79315000
Scheme
CPV
Description
Social research services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-9688
Name
Scottish Qualifications Authority

Roles

buyer
centralPurchasingBody

Address

Region
UKM
Locality
Midlothian
Postal Code
EH22 1FD
Country Name
United Kingdom
Street Address
Lowden, 24 Wester Shawfair, Dalkeith

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
NDBP
Entry 2
Id
09
Scheme
COFOG
Description
Education

Identifier

Legal Name
Scottish Qualifications Authority

Contact

Name
Elizabeth Cunningham
Telephone
+44 03452136720
Organisation 2
Id
GB-FTS-142267
Name
Scottish Courts

Roles

reviewBody

Address

Locality
Edinburgh
Postal Code
EH1 1LB
Country Name
United Kingdom
Street Address
27 Chambers Street

Details

Identifier

Legal Name
Scottish Courts

Award information

Award 1
Id
028872-2025-SQA2515-1
Status
unsuccessful
Status Details
discontinued

Related lots

1

Recorded locations

  • Buyer location · Midlothian · UKM · EH22 1FD · United Kingdom
  • Delivery location · UKM73
  • Delivery location · UKM82

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04fa4f-2025-05-30T15:28:02+01:00compiled ·