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PROCUREMENT OPPORTUNITY

Reactive Repairs & Maintenance including Out of Hours and Voids

Manor Estates Housing Association Limited · compiled

Tender information last checkedLast checked 29 Sept 2026, 23:10.

Opportunity overview

This is an Award Notice. Manor Estates Housing Association is Edinburgh-based with a housing stock of 1,111 Social and Mid-Market Rent properties and 3 retirement community buildings. The Association is awarding a contract for a reactive repairs service which will include voids work. The Association currently spends around GBP800k per annum (inclusive of VAT) on property repairs and voids. This is a 3-year contract with 2 x 1-year optional extensions.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Bell Group Limited

Matched by exact name
Shared contract value
£4m
Awarded
Not supplied
Contract signed
29 May 2025
Suppliers
One of 2 awarded suppliers
Award ID
053422-2025-1
Status
active
Location
Airdrie, UKM, ML6 9BG, United Kingdom

Firstcall Trade Services Ltd

Match pending…
Shared contract value
£4m
Awarded
Not supplied
Contract signed
29 May 2025
Suppliers
One of 2 awarded suppliers
Award ID
053422-2025-1
Status
active
Location
Edinburgh, UKM75, EH12 9DB, United Kingdom

Classification

  • CPV50700000 — Repair and maintenance services of building installations

Lots

  • Manor Estates Housing Association is Edinburgh-based with a housing stock of 1,111 Social and Mid-Market Rent properties and 3 retirement community buildings. The Association is awarding a contract for a reactive repairs service which will include voids and out of hours work. The Association currently spends around GPB800k per annum (inclusive of VAT) on property repairs and voids. This is a 3-year contract with 2 x 1-year optional extensions. Works of a high quality, responsiveness and good working relationships are very important to the Association. Additional information: Community Benefits is essential and will be a contractual obligation.£4m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04f9ff
Status
complete
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
2
Description
Allowing additional time for bidders due to the Easter Bank Holidays occurring during the tender period.

Unstructured Changes

Entry 1

Where

Label
Time limit
Section
IV.2.2

New Value

Date
5 May 2025, 12:00

Old Value

Date
1 May 2025, 12:00
Entry 2

Where

Label
Conditions for opening of tenders
Section
IV.2.7

New Value

Date
5 May 2025, 12:00

Old Value

Date
1 May 2025, 12:00

Bid Opening

Date
1 May 2025, 12:00

Address

Street Address
Edinburgh

Legal basis

Id
32014L0024
Scheme
CELEX

Recurrence

Description
5 years from contract notice

Techniques

Has Framework Agreement
Yes

Framework Agreement

Period Rationale
Investment by the contractors in establishing a repairs service
Maximum Participants
2

Expected award period

Starts
1 May 2025, 12:00

Tender Period

Ends
1 May 2025, 12:00

Communication

Contract terms

Performance Terms
There are key performance indicators regarding meeting response times, right first time, keeping appointments, daily and weekly reporting, level of variations, costs, client satisfaction, resident satisfaction and community benefits delivery. Contractors will be measured on these performance indicators. If performance is not satisfactory (client's decision) then they may be suspended from the framework until they can improve their performance.
Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
50700000
Scheme
CPV
Description
Repair and maintenance services of building installations

Submission terms

Languages

en

Bid Validity Period

Duration In Days
270

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Contractors must hold NICEIC/SELECT at the time of bidding

Applies To

supplier
Criterion 2
Type
economic
Minimum
SSIP Health and Safety accreditation e.g. CHAS or Constructionline Minimum annual turnover of GBP500,000 in each of the last 3 years Insurance cover of GBP5,000,000 minimum
Description
Health and Safety Annual turnover in each of the last 3 years Employer's Liability Insurance Public Liability Insurance

Applies To

supplier
Criterion 3
Type
technical
Minimum
Must be able to evidence experience of providing reactive multi-trade repairs service within the last 5 years (2 examples)
Description
Relevant past experience

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
Manor Estates Housing Association is Edinburgh-based with a housing stock of 1,111 Social and Mid-Market Rent properties and 3 retirement community buildings. The Association is awarding a contract for a reactive repairs service which will include voids and out of hours work. The Association currently spends around GPB800k per annum (inclusive of VAT) on property repairs and voids. This is a 3-year contract with 2 x 1-year optional extensions. Works of a high quality, responsiveness and good working relationships are very important to the Association. Additional information: Community Benefits is essential and will be a contractual obligation.

Value

Amount
4,000,000
Currency
GBP

Options

Description
The Association may require the successful contractors to carry out additional, relevant, works over the course of the contract, including works to properties for which the Association is a factor.

Renewal

Description
2 x 1 year extensions

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
50
Criterion 2
Type
price
Description
50

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Edinburgh

Delivery locations

Entry 1
Region
UKM75
Entry 2
Region
UKM75

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-62759
Name
Manor Estates Housing Association Limited

Roles

buyer

Address

Region
UKM75
Locality
Edinburgh
Postal Code
EH14 1RW
Country Name
United Kingdom
Street Address
5 New Mart Place

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Housing Association
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
Manor Estates Housing Association Limited

Contact

Telephone
+44 1315108540
Organisation 2
Id
GB-FTS-1033
Name
Edinburgh Sheriff Court

Roles

reviewBody

Address

Locality
Edinburgh
Country Name
United Kingdom

Identifier

Legal Name
Edinburgh Sheriff Court
Organisation 3
Id
GB-FTS-85442
Name
Bell Group Limited

Roles

supplier

Address

Region
UKM
Locality
Airdrie
Postal Code
ML6 9BG
Country Name
United Kingdom
Street Address
Bell Business Park, Rochsolloch Road

Details

Scale
large

Identifier

Legal Name
Bell Group Limited

Contact

Telephone
+44 1413364666
Organisation 4
Id
GB-FTS-122280
Name
Firstcall Trade Services Ltd

Roles

supplier

Address

Region
UKM75
Locality
Edinburgh
Postal Code
EH12 9DB
Country Name
United Kingdom
Street Address
2 The Roundal, Roddinglaw Business Park, Roddinglaw Road

Details

Scale
sme

Identifier

Legal Name
Firstcall Trade Services Ltd

Contact

Telephone
+44 1312857150

Award information

Award 1
Id
053422-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-85442
Name
Bell Group Limited
Supplier 2
Id
GB-FTS-122280
Name
Firstcall Trade Services Ltd

Related lots

1

Contracts and changes

Entry 1
Id
053422-2025-1
Status
active
Award ID
053422-2025-1
Date Signed
30 May 2025, 00:00

Value

Amount
3,950,950
Currency
GBP

Recorded locations

  • Buyer location · Edinburgh · UKM75 · EH14 1RW · United Kingdom
  • Delivery location · UKM75

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04f9ff-2025-09-03T10:25:17+01:00compiled ·