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PROCUREMENT OPPORTUNITY

EPES, CFU and Ophthalmic applications support, upgrade and hardware refresh

Business Services Organisation · Transparency notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 23:07.

Opportunity overview

In June 2008, the Electronic Prescribing and Eligibility System (EPES) went live. The objective of the project was to capture prescription information from Community Pharmacies into a central EPES Database. This system was introduced to speed up pharmacy re-payments, allow for closer scrutiny of the prescribing and dispensing process, and reduce lost income through patients falsely claiming to be in receipt of a qualifying Social Security benefit. Following its successful launch, EPES was extended to support Dental and Ophthalmic claims processing, the DOP system. This DAC will ensure continuity of services for the Family Practitioner System Team. Failure to provision the extended support places BSO at serious risk of an application failure from which we would be unable to recover from. Contractor payments of approximately £576m per annum would be defaulted on and there would also be a risk of fraud as it would be impossible to process prescriptions and estimate payments manually. DXC Technology will support the EPES systems for BSO. The scope of this Contract includes: • Planning and project management. • Procurement and support of 8 new workstations and scanners. • Assistance from DXC and Kodak Alaris to setup new workstations with the Kodak Alaris Kodak Info Input scanning software. • Health checks. • Perform renewal of the existing labor support contract. • Extension of Kodak support contract • Recompile of code to make it supportable. • ​Upgrade to Windows 11. £1,080,186 has been previously directed awarded to DXC for support, maintenance, and upgrade works to support the EPES system. It is our intention to complete a further Direct Award to the value of £5,500,000 (exclusive of VAT).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ENTSERV UK LIMITED

Matched by number
Published award value
£5.5m
Awarded
21 Mar 2025
Award ID
1
Status
active
Identifier
GB-COH 00053419
Location
Aldershot, UKJ37, GU11 1PZ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DAC20001
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
DXC are the incumbent contractors and own the Intellectual Property Rights on the software.​ Failure to provision the extended support places BSO at serious risk of an application failure from which we would be unable to recover from. Contractor payments of approximately £576m per annum would be defaulted on and there would also be a risk of fraud as it would be impossible to process prescriptions and estimate payments manually. We wish to rely on schedule 5 section 5 (a) due to DXC having the intellectual property rights. They are the only supplier able to provide the services.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersIntellectualPropertyExclusiveRights

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PCQH-8657-NGMT
Name
Business Services Organisation

Roles

buyer

Address

Region
UKN06
Country
GB
Locality
Belfast
Postal Code
BT2 8DQ
Country Name
United Kingdom
Street Address
2 Franklin Street

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government
Entry 2
Id
GB-NIR
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Northern Irish devolved regulations apply

Identifier

Id
PCQH-8657-NGMT
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-00053419
Name
ENTSERV UK LIMITED

Roles

supplier

Address

Region
UKJ37
Country
GB
Locality
Aldershot
Postal Code
GU11 1PZ
Country Name
United Kingdom
Street Address
Royal Pavilion

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
00053419
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PGCJ-9313-QJLY
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
21 Mar 2025, 00:00
Title
EPES, CFU and Ophthalmic applications Support, Upgrade and Hardware Refresh
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKN
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKN
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKN
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Value

Amount
5,500,000
Currency
GBP
Including VAT
6,600,000

Renewal

Description
This DAC is to allow support to be provided until systems can be replaced. This support cannot be provided by any other supplier as DXC have the exclusive rights to the software.​ BSO ITS wish to enter into a one year Contract with the option to extend for a further four x one year extensions. The ePharmacy Programme was supposed to provide replacement systems for EPES, but this has been significantly delayed due to budgetary restrictions. The procurement of replacement systems is likely to be begin in 2026 with a proposed implementation date of quarter three in the Financial Year of 2030.

Documents

Entry 1
Id
010600-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
21 Mar 2025, 10:48
Entry 2
Id
010704-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
21 Mar 2025, 13:54

Suppliers

Supplier 1
Id
GB-COH-00053419
Name
ENTSERV UK LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
2 Apr 2025, 23:59

Related lots

1

Contract period

Ends
31 Dec 2026, 23:59
Starts
3 Apr 2025, 00:00
Max Extent Date
31 Dec 2030, 23:59

Standstill Period

Ends
1 Apr 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
EPES, CFU and Ophthalmic applications Support, Upgrade and Hardware Refresh
Status
active
Award ID
1
Date Signed
2 Apr 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
5,500,000
Currency
GBP
Including VAT
6,600,000

Period

Ends
31 Dec 2026, 23:59
Starts
3 Apr 2025, 00:00
Max Extent Date
31 Dec 2030, 23:59

Renewal

Description
This DAC is to allow support to be provided until systems can be replaced. This support cannot be provided by any other supplier as DXC have the exclusive rights to the software.​ BSO ITS wish to enter into a one year Contract with the option to extend for a further four x one year extensions. The ePharmacy Programme was supposed to provide replacement systems for EPES, but this has been significantly delayed due to budgetary restrictions. The procurement of replacement systems is likely to be begin in 2026 with a proposed implementation date of quarter three in the Financial Year of 2030

Documents

Entry 1
Id
016691-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
24 Apr 2025, 10:17

Agreed Metrics

Entry 1
Id
1
Title
Monitoring Issue Resolution
Description
A key objective for all the FPS teams is resolving contractor issues quickly and effectively. The speed and quality of resolution impacts contractor satisfaction. Monitoring issue resolution quantifies performance levels and highlight areas needing improvement. The metrics that will be tracked for issue resolution are: • First contact resolution (FCR) rate. • The average time taken to resolve contractor issues of varying types and severity this will include the total time an issue is open. • Backlog/Pending tickets - Volume of open tickets that are past resolution time SLAs. • Resolution paths/channels - The channels used to ultimately resolve issues like email, phone, chat, self-service etc. • Reopened ticket rate - What % of closed tickets have to be reopened due to incomplete resolution. • Issue escalation rate - How often complex issues have to be escalated to higher tiers like supervisors or managers.
Entry 2
Id
2
Title
Monitoring IT Performance
Description
In order to provide an efficient operational service to contractors it is important that the underlying infrastructure is available during key periods as identified by the business and contractors. The metrics that will be tracked for IT performance are: • Server uptime/availability - Percentage of time servers are operational. • Problem resolution time - The time required to resolve system issues. • Change implementation time - How long it takes to roll out new systems and changes.
Entry 3
Id
3
Title
Monitoring Process Performance
Description
When running an operational service it is important to ensure that, if required, appropriate steps are taken to ensure the processes being used are as efficient as possible. The metrics that will be tracked for process performance are: • Production efficiency: How long are claims, prescriptions and payments taking on average to complete. Increased processing times may indicate a requirement to adjust processes. • Total cycle time: The total amount of time needed to complete a process from start to finish including claims and prescription runs. • Throughput: The number of items produced divided by the production time per month. • Error rate: The total number of errors divided by the total number of units produced. • Quality rate: A measure of the items produced that pass quality control checks. Sampling will be completed to ensure items processed meet the necessary statutory and legislative standards

Recorded locations

  • Buyer location · Belfast · UKN06 · BT2 8DQ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04f72a-2025-04-24T10:17:15+01:00Transparency notice on Find a Tender ·