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PROCUREMENT OPPORTUNITY

Home Improvement Agency

Bristol City Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 22:44.

Opportunity overview

Bristol City Council (BCC) and Bath and North East Somerset (B&NES) council (the Customer) are commissioning this Home Improvement Agency (HIA) service. The overall aim of the HIA service is to enable mainly older adults and disabled people throughout Bristol and B&NES to continue to live as independently as possible, for as long as possible, in their own homes. There are four key elements to this service: • Outcome focused aids, housing maintenance and adaptation services to enable people to live independently at home • Hospital Discharge services to enable people to be discharged from hospital • Information, advice and signposting services • Hoarding support services (Bristol only)

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

WE Care & Repair Limited

Match pending…
Published award value
£4.6m
Awarded
1 Oct 2025
Award ID
1
Status
active
Identifier
GB-MPR 25479R
Location
Bristol, UKK11, BS2 0PL, United Kingdom

Classification

  • CPV50000000 — Repair and maintenance services
  • CPV85100000 — Health services
  • CPV98513310 — Home-help services

Lots

  • Lot 1£5.8m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN772241
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Amendments

Entry 1
Id
010305-2025
Description
Additional CPV codes added.
Entry 2
Id
036901-2025
Description
amended dates
Entry 3
Id
041396-2025
Description
The estimated contract value was updated to include the optional extensions.

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
22 Aug 2025, 23:59

Tender Period

Ends
4 Aug 2025, 12:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
5,759,007
Currency
GBP
Including VAT
6,910,809

Renewal

Description
Extensions are optional and will be let on a 1+1 basis. The estimated total value of this contract (inclusive of any options to extend) is £5,759,007.00 (initial term = £3,265,486; optional extensions = £2,493,521)

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Price
Type
price
Description
Price weighting is 25%

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 2
Name
Quality
Type
quality
Description
Quality weighting is 58% Social Value weighting is 17%

Numbers

Entry 1
Number
75
Weight
percentageExact

Contract period

Ends
30 Sept 2028, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2030, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom
Entry 3
Region
UK
Country
GB
Country Name
United Kingdom
Entry 4
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
50000000
Scheme
CPV
Description
Repair and maintenance services
Entry 2
Id
85100000
Scheme
CPV
Description
Health services
Entry 3
Id
98513310
Scheme
CPV
Description
Home-help services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
036896-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
2 Jul 2025, 15:49
Entry 3
Id
036901-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
2 Jul 2025, 15:57
Entry 4
Id
036929-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
2 Jul 2025, 16:29
Entry 5
Id
041396-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
18 Jul 2025, 15:46

Planning and budget

Documents

Entry 1
Id
009572-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
17 Mar 2025, 09:32
Entry 2
Id
010305-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
20 Mar 2025, 09:39

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
28 Mar 2025, 23:59
Description
A soft market test will be run to review requirements and ensure they're realistic for our budget. For the market test, we will issue an Early Engagement Notice complete with a questionnaire for suppliers alongside an outline of our requirements to provide the suppliers with context as to what we're asking for and why. We will also be utilising an outside organisation called Foundations to assist us with circulating the notice link and documents to help increase interest levels.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PWXH-3837-PDTD
Name
Bristol City Council

Roles

buyer

Address

Region
UKK11
Country
GB
Locality
Bristol
Postal Code
BS1 5TR
Country Name
United Kingdom
Street Address
City Hall, College Green

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PWXH-3837-PDTD
Scheme
GB-PPON

Contact

Name
User Ella Clarke
Telephone
+44 0
Organisation 2
Id
GB-PPON-PLVH-3287-JWJV
Name
Bath & North East Somerset Council

Roles

buyer

Address

Region
UKK12
Country
GB
Locality
Bath
Postal Code
BA1 5AW
Country Name
United Kingdom
Street Address
The Guildhall

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PLVH-3287-JWJV
Scheme
GB-PPON

Contact

Organisation 3
Id
GB-COH-7629702
Name
24-7 Locks Secure Horizon Ltd

Roles

tenderer

Address

Region
UKG31
Country
GB
Locality
Birmingham
Postal Code
B12 9RH
Country Name
United Kingdom
Street Address
3 Bath Walk, Off Edward Rd

Details

Vcse
No
Scale
sme

Identifier

Id
7629702
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PJDC-6841-XNWV
Scheme
GB-PPON
Organisation 4
Id
GB-COH-10844920
Name
BLOSSOMS TRADING LIMITED T/A CLARITY HOMECARE

Roles

tenderer

Address

Region
UKJ45
Country
GB
Locality
Ashford
Postal Code
TN24 8DH
Country Name
United Kingdom
Street Address
First Floor, (Unit 5), Gateway House Highpoint Business Village

Details

Vcse
No
Scale
sme

Identifier

Id
10844920
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PVXJ-7315-VPJG
Scheme
GB-PPON
Organisation 5
Id
GB-COH-14721205
Name
4Q HEALTHCARE LTD

Roles

tenderer

Address

Region
UKC11
Country
GB
Locality
Stockton-On-Tees
Postal Code
TS18 3NA
Country Name
United Kingdom
Street Address
26 Yarm Road

Details

Vcse
No
Scale
sme

Identifier

Id
14721205
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PDLY-3641-DTHM
Scheme
GB-PPON
Organisation 6
Id
GB-COH-15105219
Name
CREATIVE SUPPORT LIVING CIC

Roles

tenderer

Address

Region
UKK12
Country
GB
Locality
Bristol
Postal Code
BS34 8AT
Country Name
United Kingdom
Street Address
37 Thornmarsh Close

Details

Vcse
No
Scale
sme

Identifier

Id
15105219
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PQYD-9513-XHZL
Scheme
GB-PPON
Organisation 7
Id
GB-COH-14580283
Name
EVRICARE SOLUTIONS LTD

Roles

tenderer

Address

Region
UKI61
Country
GB
Locality
London
Postal Code
BR2 9JF
Country Name
United Kingdom
Street Address
1 Cobden Court, Wimpole Close, Bromley

Details

Vcse
No
Scale
sme

Identifier

Id
14580283
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PTTZ-3342-WXNP
Scheme
GB-PPON
Organisation 8
Id
GB-MPR-25479R
Name
WE Care & Repair Limited

Roles

supplier

Address

Region
UKK11
Country
GB
Locality
Bristol
Postal Code
BS2 0PL
Country Name
United Kingdom
Street Address
5 Hide Market, Waterloo West Street, St. Philips

Details

Vcse
Yes
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
25479R
Scheme
GB-MPR

Contact

Additional Identifiers

Entry 1
Id
PDQW-2947-VHTY
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
2 Oct 2025, 00:00
Title
DN772241 - Home Improvement Agency
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
2 Oct 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
50000000
Scheme
CPV
Description
Repair and maintenance services
Entry 2
Id
85100000
Scheme
CPV
Description
Health services
Entry 3
Id
98513310
Scheme
CPV
Description
Home-help services

Value

Amount
4,609,430
Currency
GBP
Including VAT
5,531,316

Renewal

Description
Extensions are optional and will be let on a 1+1 basis

Documents

Entry 1
Id
061547-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
2 Oct 2025, 09:47

Suppliers

Supplier 1
Id
GB-MPR-25479R
Name
WE Care & Repair Limited

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
31 Oct 2025, 23:59

Related lots

1

Contract period

Ends
30 Nov 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
30 Nov 2030, 23:59

Standstill Period

Ends
13 Oct 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
Home Improvement Agency
Status
active
Award ID
1
Date Signed
5 Dec 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
4,609,430
Currency
GBP
Including VAT
5,531,316

Period

Ends
30 Nov 2028, 23:59
Starts
5 Dec 2025, 00:00
Max Extent Date
30 Nov 2030, 23:59

Renewal

Description
Extensions to be let on a 1+1 basis, from 2028 - 2030

Documents

Entry 1
Id
086236-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
29 Dec 2025, 10:53

Agreed Metrics

Entry 1
Id
1
Title
Number of Information and Advice responses resolved
Description
Defined as a completed resolution to a query for Information and Advice from the initial point of contact through to full successful recorded resolution. Does not include web hits.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Number of Hoarding Support Service Information and Advice responses resolved
Description
Defined as a completed resolution to a query related to the Hoarding Support service from the initial point of contact through to full successful recorded resolution. Does not include web hits.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Number of Handyperson Enquiries resolved
Description
Defined as a completed resolution to a query related to a Handyperson job from the initial point of contact through to full successful recorded resolution. Does not include web hits.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
Number of Independent Living Handyperson Jobs completed
Description
Defined as providing a completed handyperson independent living job to a service user. This may include but is not limited to installing grab rails, supplying and fitting a keysafes, minor household repairs, hanging doors and repairing window handles, gutter clearing, assembling flat-pack furniture.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 5
Id
5
Title
Number of Integrated Casework and technical support cases completed
Description
Defined as completed casework job in relation to the following: 1. LA grant funded work including Disabled Facilities Grants (DFG) 2. Lendology CIC loan funded work 3. Fully client funded work

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 6
Id
6
Title
Number of Project Managed Home Improvement Cases completed
Description
Defined as completed casework job in relation to the following, but not limited to: Lendology Home Loan drawdown, essential repairs or improvement grants and DAA cases. Agency fees can be charged on Lendology Loans.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 7
Id
7
Title
Number of Home from Hospital Discharge related Handyperson Jobs completed
Description
Defined as providing a completed Home from Hospital Handyperson job to a service user. Such as, but not limited to installation of grab rails, mop-stick handrails to stairs, key safes installation, external kee clamp rails, furniture moves, installing OT supplied equipment, installing furniture raisers, removing trip hazards. It is not expected that the provider will charge clients for Hospital related Handyperson

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 8
Id
8
Title
Number of Home from Hospital Cases completed
Description
Defined as providing a completed Home from Hospital Casework job to a service user, to support safe discharge from hospital. This will predominantly include the deep cleaning of homes, decluttering of homes, and clearance cases, and in some cases the eradication of pests, to ensure people can retrun home from hospital into a safe and hygienic environment that will support recovery.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 9
Id
9
Title
Number of Hoarding Support Cases completed
Description
Defined as providing a completed Hoarding Support service for a service user. Providing person centred 1-2-1 support for motivated homeowners and private tenants who need practical and emotional support for help with hoarding, empowering people to clear their possessions. This will include visiting clients in their homes to deliver practical and therapeutic support, suggesting methods for organising and disposing of possessions where agreed, with some decluttering support.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Recorded locations

  • Buyer location · Bristol · UKK11 · BS1 5TR · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04eda3-2025-12-29T10:53:12ZPreliminary market engagement notice on Find a Tender ·