ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Tenant Satisfaction Survey

Wythenshawe Community Housing Group Limited · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 22:38.

Opportunity overview

The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on. We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines. We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes. This contract is for the delivery of the first survey in June/July 2025.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

KWEST RESEARCH LIMITED

Matched by number
Contract value
£74.2k
Awarded
Not supplied
Contract signed
22 Jun 2025
Including VAT
£89k
Award ID
1
Status
active
Identifier
GB-COH 02400940
Location
Manchester, UKD33, M20 2SL, United Kingdom

Classification

  • CPV79311000 — Survey services
  • CPV79311200 — Survey conduction services
  • CPV79311210 — Telephone survey services
  • CPV79342311 — Customer satisfaction survey

Lots

  • Lot PHPP-3148-QWPQValue not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
692
Status
complete
Above Threshold
No
Main Procurement Category
services
Procurement Method Details
Below threshold - unknown

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Lots and requirements

Entry 1
Id
PHPP-3148-QWPQ
Status
complete

Contract period

Ends
16 Apr 2026, 00:59
Starts
15 Apr 2025, 01:00

Items and delivery

Item 1
Id
PHPP-3148-QWPQ
Related Lot
PHPP-3148-QWPQ

Delivery locations

Entry 1
Region
UKD3
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79311200
Scheme
CPV
Description
Survey conduction services
Entry 2
Id
79311210
Scheme
CPV
Description
Telephone survey services
Entry 3
Id
79342311
Scheme
CPV
Description
Customer satisfaction survey
Entry 4
Id
79311000
Scheme
CPV
Description
Survey services

Planning and budget

Documents

Entry 1
Id
008755-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
11 Mar 2025, 14:26

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
1 Apr 2025, 00:59
Description
The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on. We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines. We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes. We are looking for a partner that is able to deliver the first survey in June/July 2025.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PHPP-3148-QWPQ
Name
Wythenshawe Community Housing Group (WCHG)

Roles

buyer

Address

Region
UKD33
Country
GB
Locality
Manchester
Postal Code
M22 9TA
Country Name
United Kingdom
Street Address
8 Poundswick Ln, Wythenshawe

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PHPP-3148-QWPQ
Scheme
GB-PPON

Contact

Name
Mrs Sammy Power
Telephone
+44 3001110000
Organisation 2
Id
GB-COH-08198590
Name
Wythenshawe Community Housing Group Limited

Roles

buyer

Address

Region
UKD33
Country
GB
Locality
Manchester
Postal Code
M22 9TA
Country Name
United Kingdom
Street Address
Wythenshawe House 8 Poundswick Lane

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
08198590
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PHPP-3148-QWPQ
Scheme
GB-PPON
Organisation 3
Id
GB-COH-02400940
Name
KWEST RESEARCH LIMITED

Roles

supplier

Address

Region
UKD33
Country
GB
Locality
Manchester
Postal Code
M20 2SL
Country Name
United Kingdom
Street Address
2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road

Details

Vcse
No
Scale
sme

Identifier

Id
02400940
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PBDZ-7888-DWYP
Scheme
GB-PPON

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
PHPP-3148-QWPQ
Related Lot
PHPP-3148-QWPQ

Delivery locations

Entry 1
Region
UKD
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79311200
Scheme
CPV
Description
Survey conduction services

Suppliers

Supplier 1
Id
GB-COH-02400940
Name
KWEST RESEARCH LIMITED

Related lots

PHPP-3148-QWPQ

Contracts and changes

Entry 1
Id
1
Title
Tenant Satisfaction Survey
Status
active
Award ID
1
Date Signed
23 Jun 2025, 00:00
Has Renewal
Yes
Above Threshold
No

Value

Amount
74,169.28
Currency
GBP
Including VAT
89,003.74

Period

Ends
22 Jun 2026, 23:59
Starts
23 Jun 2025, 00:00
Max Extent Date
22 Jun 2028, 23:59

Renewal

Description
2x12 month extensions

Documents

Entry 1
Id
A-3262
Format
application/pdf
Document Type
contractSigned
Entry 2
Id
041526-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
21 Jul 2025, 10:33

Agreed Metrics

Entry 1
Id
1
Title
Cost Transparency

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Commitment to Completion Dates

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Social Value

Observations

Entry 1
Id
frequency

Period

Duration In Months
12

Recorded locations

  • Buyer location · Manchester · UKD33 · M22 9TA · United Kingdom
  • Delivery location · UKD3 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04eb97-2025-07-21T10:33:24+01:00Preliminary market engagement notice on Find a Tender ·