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PROCUREMENT OPPORTUNITY

Contract for the provision of Debt Collection Services

Home Office · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 22:34.

Opportunity overview

Description: The Home Office seeks a commercial partner for the provision of debt collection services. Debt owed to the authority (the Home Office) arises in a number of different ways including fines and penalties, charges and staff overpayments. This can be against individuals and organisations who predominantly are in the UK, but some may be based overseas. The Home Office has in the past established debt management and collections service suppliers for debt recovery services in respect of its overdue debt. Such services including the handling of court recovery procedures on behalf of the home office and the provision of other debt recovery services to facilitate the recovery of all forms of debt and reduce the average debtor payment time. The content of this Notice, including the nature of works and services including start date of contract, may be the subject to change. The contract is expected to commence in January 2026 and run until January 2029, with a potential extension to January 2030. Additional Information: Prior market engagement has taken place under a UK2 Preliminary Market Engagement Notice. Suppliers who participated in that process and signed a non-disclosure agreement (NDA) that was confirmed by the Home Office do not need to take any further action. Those NDAs remain valid and will cover participation in this tender. New suppliers wishing to access background materials or participate in the tender must first register on the Home Office Jaggaer eSourcing portal: https://homeoffice.app.jaggaer.com. Once registered, suppliers should email asylumsupportprocurementteam@homeoffice.gov.uk using the subject line: Project_18803 Debt Collection Service and include the following details: • Organisation name • Contact name • Email address • Telephone number Instructions for signing the NDA and accessing the background documents will then be provided. Please note that all aspects of the procurement process, including document access, clarifications, and tender submission will be managed exclusively through the Home Office Jaggaer eSourcing portal.

Classification

  • CPV66000000 — Financial and insurance services
  • CPV75231240 — Probation services
  • CPV75242000 — Public law and order services
  • CPV79100000 — Legal services
  • CPV79940000 — Collection agency services
  • CPV98000000 — Other community, social and personal services

Lots

  • Initial Collection£1m
  • Litigation and Enforcement£1m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
project_18803
Status
planned
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Legal basis

Id
2023/54
Scheme
UKPGA

Lot Details

Award Criteria Details
Supplier may bid for one or both lots, and may be awarded both lots.

Recurrence

Dates

Entry 1
Starts
31 Jul 2029, 23:59

Expected award period

Ends
3 Nov 2025, 23:59

Tender Period

Ends
3 Oct 2025, 16:00

Communication

Future Notice Date
1 Sept 2025, 23:59

Contract terms

Financial Terms
Full invoicing instructions will be provided at tender stage.

Enquiry period

Ends
30 Sept 2025, 09:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Title
Initial Collection
Status
planned
Has Renewal
Yes
Description
This lot covers early-stage debt recovery activity, including debtor contact by telephone, email, and letter; negotiation of payment plans; and non-legal efforts to recover outstanding debt owed to the Home Office.

Value

Amount
1,000,000
Currency
GBP
Including VAT
1,200,000

Renewal

Description
The contract includes a single optional 1-year extension, which may be used to ensure continuity of service during reprocurement or in response to operational or policy changes.

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
For both lots, this criterion assesses the bidder’s ability to deliver debt collection services effectively, including their approach to Management Information, Social Value, Operational Delivery, and Implementation.

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Name
Price
Type
price
Description
Evaluates the bidder’s proposed commission structure, including any activity based rates for delivering the service.

Numbers

Entry 1
Number
40
Weight
percentageExact

Contract period

Ends
20 Jan 2029, 23:59
Starts
20 Jan 2026, 00:00
Max Extent Date
19 Jan 2030, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Bidders must have appropriate legal standing and financial stability; no specific thresholds are set at this stage but may be assessed as part of the tender process.
Criterion 2
Type
technical
Description
Bidders must demonstrate relevant experience in delivering debt collection services of similar scale and complexity. The ability to comply with UK-based data storage and processing requirements will also be expected.
Entry 2
Id
2
Title
Litigation and Enforcement
Status
planned
Has Renewal
Yes
Description
This lot covers litigation, legal escalation and enforcement services, including issuing proceedings, obtaining court judgments, and taking enforcement action to recover debts on behalf of the Home Office.

Value

Amount
1,000,000
Currency
GBP
Including VAT
1,200,000

Renewal

Description
The contract includes a single optional 1-year extension, which may be used to ensure continuity of service during reprocurement or in response to operational or policy changes.

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
For both lots, this criterion assesses the bidder’s ability to deliver debt collection services effectively, including their approach to Management Information, Social Value, Operational Delivery, and Implementation.

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Name
Price
Type
price
Description
Evaluates the bidder’s proposed commission structure, including any activity based rates for delivering the service.

Numbers

Entry 1
Number
40
Weight
percentageExact

Contract period

Ends
20 Jan 2029, 23:59
Starts
20 Jan 2026, 00:00
Max Extent Date
19 Jan 2030, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Bidders must have appropriate legal standing and financial stability; no specific thresholds are set at this stage but may be assessed as part of the tender process.
Criterion 2
Type
technical
Description
Bidders must demonstrate relevant experience in delivering debt collection services of similar scale and complexity. The ability to comply with UK-based data storage and processing requirements will also be expected.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom
Entry 3
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79940000
Scheme
CPV
Description
Collection agency services
Entry 2
Id
75242000
Scheme
CPV
Description
Public law and order services
Entry 3
Id
66000000
Scheme
CPV
Description
Financial and insurance services
Entry 4
Id
79100000
Scheme
CPV
Description
Legal services
Entry 5
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 6
Id
75231240
Scheme
CPV
Description
Probation services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79940000
Scheme
CPV
Description
Collection agency services
Entry 2
Id
75242000
Scheme
CPV
Description
Public law and order services
Entry 3
Id
66000000
Scheme
CPV
Description
Financial and insurance services
Entry 4
Id
79100000
Scheme
CPV
Description
Legal services
Entry 5
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 6
Id
75231240
Scheme
CPV
Description
Probation services

Planning and budget

Documents

Entry 1
Id
008627-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
11 Mar 2025, 08:34
Entry 2
Id
042847-2025
Format
text/html
Notice Type
UK3
Description
Planned procurement notice on Find a Tender
Document Type
plannedProcurementNotice
Published
24 Jul 2025, 15:11
Entry 3
Id
042850-2025
Format
text/html
Notice Type
UK3
Description
Planned procurement notice on Find a Tender
Document Type
plannedProcurementNotice
Published
24 Jul 2025, 15:15

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
16 May 2025, 23:59
Description
It is our intention to invite those suppliers that express an interest in this procurement to complete an initial Supplier Questionnaire, subject to parties signing a Non-Disclosure Agreement. The Authority will then take the decision on whether we wish to conduct further market engagement activities i.e. Industry Day and subsequent 1:1 engagement sessions with prospective bidders. 1. To express an interest, participants must first be registered on the Home Office eSourcing Suite. If you have not yet registered, this can be done online at https://homeoffice.app.jaggaer.com/web/login.html by following the Register Here Link. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering and who will be entering into a contract if invited to do so. 2. Email: ASRAProcurementTeam@homeoffice.gov.uk Title of email: Debt Collection Services - Expression of Interest Email to include: Organisation name, Contact name, E-mail address and telephone number.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PWGC-6513-PQLZ
Name
Home Office

Roles

buyer

Address

Region
UKI32
Country
GB
Locality
London
Postal Code
SW1P 4DF
Country Name
United Kingdom
Street Address
2 Marsham Street

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PWGC-6513-PQLZ
Scheme
GB-PPON

Contact

Name
Asylum Support Procurement Team

Recorded locations

  • Buyer location · London · UKI32 · SW1P 4DF · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04eb44-2025-07-24T15:15:26+01:00Preliminary market engagement notice on Find a Tender ·