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PROCUREMENT OPPORTUNITY

Technology Enabled Care

Norfolk County Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 22:31.

Opportunity overview

The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs. • The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. • The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved). Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ALCOVE LIMITED

Matched by number
Published award value
£11.2m
Awarded
23 Oct 2025
Award ID
1
Status
active
Identifier
GB-COH 09076735
Location
Colchester, UKH34, CO7 7WX, United Kingdom

Classification

  • CPV33000000 — Medical equipments, pharmaceuticals and personal care products
  • CPV85000000 — Health and social work services

Lots

  • Lot LOT-0001£12.9m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NCCT43137
Status
complete
Published risks
Please note Norfolk County Council has joined the government's Devolution Priority Programme. This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. A consultation is under way. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
This procurement will be managed electronically via the Councils e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the tenders section and express an interest to view the documentation and access any clarifications. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Procurement Method Details
Competitive flexible procedure

Covered By

GPA
CPTPP

Procedure

Features
The process will be delivered in the following key stages: 1. Initial Tender Submission and Evaluation: a. Tenderers are invited to submit an initial tender which will be assessed on the basis of: i. Quality criteria - as set out in Form F of this ITT (100% weighting during this stage) ii. Pass/Fail criteria - as set out in Form B, C, and D of this ITT. iii. Pricing - Tenderers are required to submit initial pricing. At this stage, price will not be scored, but will be assessed on a pass/fail basis against the price cap. Any submission exceeding the price cap will be excluded from further consideration. b. Following the evaluation of the initial tenders the 3 highest scoring tenderers will be shortlisted to the dialogue stage (In the event of a tie the bidder who scored higher on the question with the highest weighting will proceed to the next stage. If this also a tie, then the bidder who scored higher on the question with the second highest weighting will proceed to the next stage, and so on. This process will repeat until we have shortlisted to 3 bidders). c. Unsuccessful Bidders will receive their scores for each of the Form F questions along with the rationale for receiving those scores. Unsuccessful Bidders will also be informed of the scoring range for the highest scoring 3 bidders and where their Bid was ranked. There will be no standstill period at this stage. Bidders being progressed to dialogue, will not receive their quality scores from initial tender stage. 2. Dialogue Period: a. Dialogue will likely take the form of multiple half day workshops on Teams during the dates outlined section 5.1. This stage is designed to: i. Clarify and refine proposals. ii. Explore solutions and pricing model in more detail. iii. Address any ambiguities or areas of development identified during the initial evaluation. b. The Council reserves the right to remove or add additional stages of dialogue to ensure both parties have a clear understanding of requirements and expectations before final the final tender submission where bidders can amend their bids. This may take the form of structured meetings or written communications. The Council also reserves the right to amend the specification and pricing model throughout this process. 3. Final Tender Submission: a. Following the conclusion of the dialogue period, tenderers will be invited to submit a final tender. These final tenders will be evaluated on both quality (70% weighting) and price (30% weighting) to determine the successful tender. The quality questions will be the same as the initial tender and the question weightings are defined in Form F. Tenders will be evaluated in accordance with the process and descriptors as set out in this Initial Invitation to Tender. b. Bidders are to provide a clean and marked up version of the final tender. This will assist the evaluation panel with understanding the updates made following receipt of Initial Tenders. c. When the Council has obtained all required internal approvals for the proposed award, Standstill letters, Assessment Summaries will be issued to all bidders that were invited to participate in dialogue. A Contract Award Notice will also be published. This will commence the 8 working day mandatory standstill period. d. Bidders that were excluded in prior to dialogue, will be issued with a redacted score sheet for the Bidders that were invited to participate in dialogue. They will not receive a standstill letter or assessment summary.

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
16 Oct 2025, 23:59

Tender Period

Ends
4 Aug 2025, 12:00

Communication

Future Notice Date
3 Jun 2025, 23:59

Contract terms

Financial Terms
As per the terms and conditions issued with this procurement

Enquiry period

Ends
28 Jul 2025, 12:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
LOT-0001
Status
complete
Has Renewal
Yes

Value

Amount
12,900,000
Currency
GBP
Including VAT
15,480,000

Renewal

Description
The Contract may be extended by up to 24 months at the Council's discretion.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
Quality is weighted at 100% during initial tenders and 70% during final tenders. This is defined in the Competitive Flexible Process defined the in Procedure section of this notice.

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Name
Price
Type
price
Description
Price is weighted at 0% during initial tenders and 30% during final tenders. This is defined in the Competitive Flexible Process defined the in Procedure section of this notice.

Numbers

Entry 1
Number
30
Weight
percentageExact

Contract period

Ends
31 Mar 2029, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2031, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
Criterion 2
Type
technical
Description
Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements

Items and delivery

Item 1
Id
LOT-0001
Related Lot
LOT-0001

Delivery locations

Entry 1
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
33000000
Scheme
CPV
Description
Medical equipments, pharmaceuticals and personal care products
Entry 2
Id
85000000
Scheme
CPV
Description
Health and social work services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
A-2737
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 3
Id
A-2738
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 4
Id
A-2739
Format
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
Document Type
biddingDocuments
Entry 5
Id
A-2740
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 6
Id
A-2741
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 7
Id
A-2743
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Description
All schedules are either attached in this notice or detailed within the document: NCCT43137 - Service Agreement and Terms.docx
Document Type
biddingDocuments
Entry 8
Id
037560-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
4 Jul 2025, 16:27
Entry 9
Id
084956-2025
Format
text/html
Notice Type
UK12
Description
Procurement termination notice on Find a Tender
Document Type
tenderCancellationNotice
Published
19 Dec 2025, 14:15

Planning and budget

Documents

Entry 1
Id
008564-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
10 Mar 2025, 15:19
Entry 2
Id
025482-2025
Format
text/html
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Document Type
plannedProcurementNotice
Published
23 May 2025, 08:21

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
15 Apr 2025, 00:59
Description
Norfolk County Council (NCC) is transforming its Technology Enabled Care (TEC) provision and is seeking to award, from 1st April 2026, a contract for Technology Enabled Care (TEC). The new provision will support residents through the use of technology, to stay well and independent, in the place they call home. The contract aims to fully integrate TEC within Adult Social Care and the successful Provider will support NCC in delivering change and ongoing innovation. The requirement of the Provider will be to deliver a scalable service for the provision of equipment and monitoring via an Alarm Receiving Centre (ARC). The equipment service provided will be for all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. The ARC service will provide both a reactive and proactive alarm monitoring service and include a full range of data services. Monitoring services will include benefit realisation capture. We wish to initially engage with the market during the 24th and 25th March 2025. This will be one to one meetings via teams. The Council may engage in further market engagement activities beyond this date where appropriate to help inform the specification and model. If you would like to discuss this opportunity with us, then please contact sourcingteam@norfolk.gov.uk. The meetings will be of a maximum of an hour duration and will be held via Microsoft Teams. Please indicate your preferred date and time and the e-mail addresses of those you would like to attend.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDYH-3246-XWTR
Name
Norfolk County Council

Roles

buyer

Address

Region
UKH15
Country
GB
Locality
Norwich
Postal Code
NR1 2DH
Country Name
United Kingdom
Street Address
County Hall, Martineau Lane

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PDYH-3246-XWTR
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-13968621
Name
LIVITY LIFE LIMITED

Roles

tenderer

Address

Region
UKJ36
Country
GB
Locality
Southampton
Postal Code
SO40 3XJ
Country Name
United Kingdom
Street Address
Nutsey Lane, Calmore Industrial Park

Details

Vcse
No
Scale
large

Identifier

Id
13968621
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PHVM-3482-RMYR
Scheme
GB-PPON
Organisation 3
Id
GB-COH-04198824
Name
MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED

Roles

tenderer

Address

Region
UKI74
Country
GB
Locality
West Drayton
Postal Code
UB7 0LJ
Country Name
United Kingdom
Street Address
Unit 2 Summit Centre

Details

Vcse
No
Scale
large

Identifier

Id
04198824
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PJPC-9373-BVJD
Scheme
GB-PPON
Organisation 4
Id
GB-COH-09076735
Name
ALCOVE LIMITED

Roles

supplier
tenderer

Address

Region
UKH34
Country
GB
Locality
Colchester
Postal Code
CO7 7WX
Country Name
United Kingdom
Street Address
2 Mayfly Way

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
09076735
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PQNR-8862-VNCV
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
24 Oct 2025, 00:00
Title
NCCT43137 - Technology Enabled Care
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
24 Oct 2025, 00:00

Items

Item 1
Id
LOT-0001
Related Lot
LOT-0001

Delivery locations

Entry 1
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
33000000
Scheme
CPV
Description
Medical equipments, pharmaceuticals and personal care products
Entry 2
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Amount
11,183,028
Currency
GBP
Including VAT
13,419,633.6

Renewal

Description
The Contract may be extended by up to 24 months at the Council's discretion.

Documents

Entry 1
Id
068334-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
24 Oct 2025, 16:39

Suppliers

Supplier 1
Id
GB-COH-09076735
Name
ALCOVE LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
5 Nov 2025, 23:59

Related lots

LOT-0001

Contract period

Ends
31 Mar 2029, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2031, 23:59

Standstill Period

Ends
4 Nov 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
cancelled
Award ID
1
Status Details
The contracting authority could not be confident that it had correctly identified the most advantageous tender. A letter outlining the reasons for terminating this procurement was provided to all bidders who submitted a final assessed tender.
Final Status Date
18 Dec 2025, 00:00

Recorded locations

  • Buyer location · Norwich · UKH15 · NR1 2DH · United Kingdom
  • Delivery location · UKH15 · United Kingdom
  • Delivery location · UKH16 · United Kingdom
  • Delivery location · UKH17 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04eb1a-2025-12-19T14:15:09ZPreliminary market engagement notice on Find a Tender ·