Opportunity overview
The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs. • The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. • The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved). Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.
Awarded to
Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.
ALCOVE LIMITED
- Published award value
- £11.2m
- Awarded
- 23 Oct 2025
- Award ID
- 1
- Status
- active
- Identifier
- GB-COH 09076735
- Location
- Colchester, UKH34, CO7 7WX, United Kingdom
Classification
- CPV33000000 — Medical equipments, pharmaceuticals and personal care products
- CPV85000000 — Health and social work services
Lots
- Lot LOT-0001£12.9m
Documents and notices
- Procurement termination notice on Find a TenderOpen source ↗
- Contract award notice on Find a TenderOpen source ↗
- Tender notice on Find a TenderOpen source ↗
- Pipeline notice on Find a TenderOpen source ↗
- Preliminary market engagement notice on Find a TenderOpen source ↗
- biddingDocumentsOpen source ↗
- biddingDocumentsOpen source ↗
- biddingDocumentsOpen source ↗
- biddingDocumentsOpen source ↗
- biddingDocumentsOpen source ↗
- All schedules are either attached in this notice or detailed within the document: NCCT43137 - Service Agreement and Terms.docxOpen source ↗