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PROCUREMENT OPPORTUNITY

CRM System (FCR)

The Police and Crime Commissioner for Bedfordshire · Tender notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 22:29.

Opportunity overview

Force Control Room Suite of Communication systems - User Journey, Citizen’s Portal, and Customer Relationship Management Systems

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1 - User Journey£1.2m
  • Lot 2 - Citizen Portal£400k
  • Lot 3 - Customer Relationship Management£2.6m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04eae5
Status
active
Published risks
1. Complex Interoperability with systems & software across the region (NFRs) 2. Poor Security & Cybersecurity controls 3. Difficulty with legacy data / transition of historical data 4. Inability or restrictions with the Integration & Interoperability of solution with current Force systems
Above Threshold
Yes
Procurement Method
selective
Main Procurement Category
services
How to submit
All submissions to be made via the Atamis e-tendering portal; https://7force.force.com/login
Procurement Method Details
Competitive flexible procedure

Procedure

Features
Stage 1 - PSQ & Initial Tender Stage 2 - Negotiation Phase Stage 3 - Final Written Tender Stage 4 - Post Tender Negotiations with Preferred Bidder

Legal basis

Id
2023/54
Scheme
UKPGA

Lot Details

Award criteria

Description
• Lot 1 User Journey • Lot 2 Citizen Portal • Lot 3 Customer Relationship Management

Techniques

Has Framework Agreement
Yes

Framework Agreement

Type
open
Method
withoutReopeningCompetition
Description
Direct Award to Contractor
Buyer Categories
All Home Office Police Forces

Expected award period

Ends
30 Sept 2025, 00:59

Tender Period

Ends
17 Apr 2025, 13:00

Enquiry period

Ends
10 Apr 2025, 13:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Participation Fees

Entry 1
Id
ocds-h6vhtk-04eae5
Description
N/A

Type

win

Lots and requirements

Entry 1
Id
a2USi000000T3NVMA0
Title
Lot 1 - User Journey
Status
active
Has Renewal
Yes
Description
Automated, configurable communications via SMS or email using pre-defined rules/data triggers to provide information to members of the public following contact with a force, allowing them to be kept informed of the progress of their interactions in line with Victims Code of Practice (VCoP).

Value

Amount
1,200,000
Currency
GBP
Including VAT
1,440,000

Renewal

Description
2 x 12 months

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
Benefit Delivery 10% Meeting KPIs 5% Functional Requirements 20% Solution Integration 10% Solution Support 4% Non-Functional Requirements 16%

Numbers

Entry 1
Number
65
Weight
percentageExact
Criterion 2
Name
Price
Type
price
Description
Total Cost of System 25% Rebate Mechanism 5%

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 3
Name
Social Value
Type
price
Description
Social Value 5%

Numbers

Entry 1
Number
5
Weight
percentageExact

Contract period

Ends
1 Oct 2028, 00:59
Starts
1 Oct 2025, 01:00
Max Extent Date
1 Oct 2030, 00:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
The minimum annual turnover requirement from bidding participants per Lot per annum, is as follows; Lot 1 User Journey £1.2 million Lot 2 Citizen Portal £400k Lot 3 Customer Relationship Management £2.6 million If bidding for ALL Lots, a minimum annual turnover of £4.2 million will be required.
Criterion 2
Type
technical
Description
Please refer to the Non-Functional Requirements detailed within the Supplier Documents pack.
Entry 2
Id
a2USi000000T3P7MAK
Title
Lot 2 - Citizen Portal
Status
active
Has Renewal
Yes
Description
Members of the public can access a secure and easy to use personal portal to self-serve status updates for crime reports made to a force and access other relevant information.

Value

Amount
400,000
Currency
GBP
Including VAT
480,000

Renewal

Description
2 x 12 months

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Price
Type
price
Description
Total Cost of System 25% Rebate Mechanism 5%

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Name
Quality
Type
quality
Description
Benefit Delivery 5% Functional Requirements 25% Solution Integration 15% Solution Support 4% Non-Functional Requirements 16%

Numbers

Entry 1
Number
65
Weight
percentageExact
Criterion 3
Name
Social Value
Type
price
Description
Social Value 5%

Numbers

Entry 1
Number
5
Weight
percentageExact

Contract period

Ends
1 Oct 2028, 00:59
Starts
1 Oct 2025, 01:00
Max Extent Date
1 Oct 2030, 00:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
The minimum annual turnover requirement from bidding participants per Lot per annum, is as follows; Lot 1 User Journey £1.2 million Lot 2 Citizen Portal £400k Lot 3 Customer Relationship Management £2.6 million If bidding for ALL Lots, a minimum annual turnover of £4.2 million will be required.
Criterion 2
Type
technical
Description
Please refer to the Non-Functional Requirements detailed within the Supplier Documents pack.
Entry 3
Id
a2USi000000T3QjMAK
Title
Lot 3 - Customer Relationship Management
Status
active
Has Renewal
Yes
Description
CRM system will hold information from multiple channels i.e. telephone, email, image uploads etc and make appropriate fast-paced connections to allow Force Control Room operators to have greater access to information and better support the public.

Value

Amount
2,600,000
Currency
GBP
Including VAT
3,120,000

Renewal

Description
2 x 12 months

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Price
Type
price
Description
Total Cost of System 25% Rebate Mechanism 5%

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Name
Quality
Type
quality
Description
Benefit Delivery 5% Meeting KPIs 5% Functional Requirements 20% Solution Integration 15% Solution Support 4% Non-Functional Requirements 16%

Numbers

Entry 1
Number
65
Weight
percentageExact
Criterion 3
Name
Social Value
Type
price
Description
Social Value 5%

Numbers

Entry 1
Number
5
Weight
percentageExact

Contract period

Ends
1 Oct 2028, 00:59
Starts
1 Oct 2025, 01:00
Max Extent Date
1 Oct 2030, 00:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
The minimum annual turnover requirement from bidding participants per Lot per annum, is as follows; Lot 1 User Journey £1.2 million Lot 2 Citizen Portal £400k Lot 3 Customer Relationship Management £2.6 million If bidding for ALL Lots, a minimum annual turnover of £4.2 million will be required.
Criterion 2
Type
technical
Description
Please refer to the Non-Functional Requirements detailed within the Supplier Documents pack.

Items and delivery

Item 1
Id
a2USi000000T3NVMA0
Related Lot
a2USi000000T3NVMA0

Delivery locations

Entry 1
Region
UKH
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Item 2
Id
a2USi000000T3P7MAK
Related Lot
a2USi000000T3P7MAK

Delivery locations

Entry 1
Region
UKH
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Item 3
Id
a2USi000000T3QjMAK
Related Lot
a2USi000000T3QjMAK

Delivery locations

Entry 1
Region
UKH
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
A-132
Format
application/pdf
Document Type
biddingDocuments
Entry 3
Id
008492-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
10 Mar 2025, 11:51

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PMYD-4367-RCGW
Name
The Police and Crime Commissioner for Bedfordshire

Roles

buyer

Address

Region
UKH24
Country
GB
Locality
Kempston
Postal Code
MK43 9AX
Country Name
United Kingdom
Street Address
Bedfordshire Police HQ Bridgebury House, Woburn Road,

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PMYD-4367-RCGW
Scheme
GB-PPON

Contact

Name
Esther Beaumont
Organisation 2
Id
GB-PPON-PPMD-2748-DXXY
Name
The Police and Crime Commissioner for Hertfordshire

Roles

buyer

Address

Region
UKH23
Country
GB
Locality
Harpenden
Postal Code
AL5 4GZ
Country Name
United Kingdom
Street Address
Harpenden Police Station, 13 Vaughan Road

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PPMD-2748-DXXY
Scheme
GB-PPON

Contact

Name
Esther Beaumont
Organisation 3
Id
GB-PPON-PYNN-7542-TPNQ
Name
The Police and Crime Commissioner for Cambridgeshire

Roles

buyer

Address

Region
UKH12
Country
GB
Locality
Huntingdon
Postal Code
PE29 9LA
Country Name
United Kingdom
Street Address
PO Box 688

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PYNN-7542-TPNQ
Scheme
GB-PPON

Contact

Name
Esther Beaumont
Organisation 4
Id
GB-PPON-PGQM-8624-MNJX
Name
The Police and Crime Commissioner for Norfolk

Roles

buyer

Address

Region
UKH17
Country
GB
Locality
Wymondham
Postal Code
NR18 0WW
Country Name
United Kingdom
Street Address
Jubilee House, Falconers Chase

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PGQM-8624-MNJX
Scheme
GB-PPON

Contact

Name
Esther Beaumont
Organisation 5
Id
GB-PPON-PDLT-3241-XVCD
Name
The Police and Crime Commissioner for Suffolk

Roles

buyer

Address

Region
UKH14
Country
GB
Locality
Ipswich
Postal Code
IP5 3QS
Country Name
United Kingdom
Street Address
Police Headquarters, Portal Avenue, Martlesham Heath

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PDLT-3241-XVCD
Scheme
GB-PPON

Contact

Name
Esther Beaumont
Organisation 6
Id
GB-PPON-PPBL-4276-QHPM
Name
The Police, Fire and Crime Commissioner for Essex

Roles

buyer

Address

Region
UKH34
Country
GB
Locality
Witham
Postal Code
CM8 3HB
Country Name
United Kingdom
Street Address
Kelvedon Park, London Road, Rivenhall

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PPBL-4276-QHPM
Scheme
GB-PPON

Contact

Name
Esther Beaumont
Organisation 7
Id
GB-PPON-PLZD-7548-CLJY
Name
The Police and Crime Commissioner for Kent

Roles

buyer

Address

Region
UKJ45
Country
GB
Locality
Maidstone
Postal Code
ME15 9BZ
Country Name
United Kingdom
Street Address
Kent Police HQ, Sutton Road

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PLZD-7548-CLJY
Scheme
GB-PPON

Contact

Name
Esther Beaumont

Recorded locations

  • Buyer location · Kempston · UKH24 · MK43 9AX · United Kingdom
  • Delivery location · UKH · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04eae5-2025-03-10T11:51:07ZTender notice on Find a Tender ·