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PROCUREMENT OPPORTUNITY

Enterprise IT Service Desk - UK2 - Market Engagement Event

Ministry of Defence · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 22:36.

Opportunity overview

The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.

Classification

  • CPV72222300 — Information technology services
  • CPV72253100 — Helpdesk services
  • CPV72253200 — Systems support services
  • CPV79512000 — Call centre

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
714171455 - UK2
Status
planned
Above Threshold
Yes
Main Procurement Category
services

Amendments

Entry 1
Id
022683-2025
Description
A change has been made to this notice updating the email address
Entry 2
Id
023837-2025
Description
A change has been made to this notice updating the title
Entry 3
Id
047843-2025
Description
A change has been made to this notice updating the title.
Entry 4
Id
047875-2025
Description
A change has been made to this notice updating the title
Entry 5
Id
047888-2025
Description
A change has been made to this notice updating the title.
Entry 6
Id
047909-2025
Description
A change has been made to this notice updating the title.

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
16 Dec 2025, 23:59

Special regime

defenceSecurity

Lots and requirements

Entry 1
Id
1
Status
planned

Contract period

Ends
9 Jun 2034, 23:59
Starts
10 Jun 2027, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72222300
Scheme
CPV
Description
Information technology services
Entry 2
Id
72253100
Scheme
CPV
Description
Helpdesk services
Entry 3
Id
72253200
Scheme
CPV
Description
Systems support services
Entry 4
Id
79512000
Scheme
CPV
Description
Call centre

Planning and budget

Documents

Entry 1
Id
008380-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
7 Mar 2025, 14:58
Entry 2
Id
010429-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
20 Mar 2025, 14:45
Entry 3
Id
022683-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
19 May 2025, 14:29
Entry 4
Id
023837-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
21 May 2025, 12:55
Entry 5
Id
029136-2025
Format
text/html
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Document Type
plannedProcurementNotice
Published
2 Jun 2025, 12:58
Entry 6
Id
038990-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
10 Jul 2025, 14:29
Entry 7
Id
047843-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
12 Aug 2025, 09:23
Entry 8
Id
047875-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
12 Aug 2025, 10:03
Entry 9
Id
047888-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
12 Aug 2025, 10:09
Entry 10
Id
047909-2025
Format
text/html
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Document Type
plannedProcurementNotice
Published
12 Aug 2025, 10:38
Entry 11
Id
048963-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
15 Aug 2025, 06:39
Entry 12
Id
073555-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
13 Nov 2025, 13:49

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
27 Nov 2025, 23:59
Description
The Authority have previously issued several UK2 notifications in respect of the upcoming Enterprise IT Service Desk procurement (also known as Project Novus). A link to published notices against this procurement can be found below. https://www.find-tender.service.gov.uk/procurement/ocds-h6vhtk-04ea9c The previous engagements with industry have resulted in the distribution and completion of a Request For Information (RFI). The Authority also hosted a limited number of 1-2-1 sessions between the 4th -15th August 2025 to further explore the themes that emerged from the RFI responses. Upon reflection of the outputs from both the RFI and 1-2-1 sessions, the Authority would like to invite interested suppliers to a further Market Engagement Session. The purpose of the session will be to provide interested industry partners with an update on the Authority’s thinking as a result of the early market engagement, the expected procurement timelines as well as the next steps. The session will be held 1000-1200 on the 27th November and will be hosted virtually via teams . Any attendees that are interested in attending the Market Engagement Event can register their interest by completing the form linked below by the 21st November 2025. Invites will then be shared w/c 24th November. https://forms.office.com/e/VhiTHh83xL Please note that for the avoidance of doubt, this notice is not a call for competition and companies who do not register their interest will still be free to participate in any future procurement. The Authority will publish further notices prior to launching any procurement.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PHVX-4316-ZVGZ
Name
Ministry of Defence

Roles

buyer

Address

Region
UKK15
Country
GB
Locality
Corsham
Postal Code
SN13 9NR
Country Name
United Kingdom
Street Address
Ministry of Defence

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PHVX-4316-ZVGZ
Scheme
GB-PPON

Contact

Recorded locations

  • Buyer location · Corsham · UKK15 · SN13 9NR · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04ea9c-2025-11-13T13:49:48ZPreliminary market engagement notice on Find a Tender ·