ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Enterprise IT Service Desk (RFI)

Ministry of Defence · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 22:36.

Opportunity overview

The current Enterprise IT Service Desk contract provides IT Service Desk services (described below) to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.

Classification

  • CPV72222300 — Information technology services
  • CPV72253100 — Helpdesk services
  • CPV72253200 — Systems support services
  • CPV79512000 — Call centre

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
714171455 - UK2
Status
planning
Above Threshold
Yes
Main Procurement Category
services

Amendments

Entry 1
Id
022673-2025
Description
A change has been made to this notice updating the email address
Entry 2
Id
023831-2025
Description
A change has been made to this notice updating the title
Entry 3
Id
047866-2025
Description
A change has been made to this notice updating the title

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

defenceSecurity

Lots and requirements

Entry 1
Id
1
Status
planning

Contract period

Ends
9 Jun 2032, 23:59
Starts
10 Jun 2027, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
72222300
Scheme
CPV
Description
Information technology services
Entry 2
Id
72253100
Scheme
CPV
Description
Helpdesk services
Entry 3
Id
72253200
Scheme
CPV
Description
Systems support services
Entry 4
Id
79512000
Scheme
CPV
Description
Call centre

Planning and budget

Documents

Entry 1
Id
008342-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
7 Mar 2025, 12:48
Entry 2
Id
022673-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
19 May 2025, 14:22
Entry 3
Id
023831-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
21 May 2025, 12:50
Entry 4
Id
047866-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
12 Aug 2025, 09:57

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
16 Apr 2025, 23:59
Description
The Authority would like to notify you of a potential upcoming procurement, and by doing so is keen to understand where the market stands in terms of its requirement relating to the Enterprise IT Service Desk. The Authority is initially interested in getting responses to a series of quesitons within the RFI. Following the receiving responses to the RFI, the Authority proposes to engage in a series of industry engagements. Dates and strucutre are to be confirmed.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PHVX-4316-ZVGZ
Name
Ministry of Defence

Roles

buyer

Address

Region
UKK15
Country
GB
Locality
Corsham
Postal Code
SN13 9NR
Country Name
United Kingdom
Street Address
Ministry of Defence

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PHVX-4316-ZVGZ
Scheme
GB-PPON

Contact

Recorded locations

  • Buyer location · Corsham · UKK15 · SN13 9NR · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04ea80-2025-08-12T09:57:56+01:00Preliminary market engagement notice on Find a Tender ·