ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Commercial Ticketing and Retail Systems

Historic Environment Scotland · award, contract

Tender information last checkedLast checked 1 Oct 2026, 19:02.

Opportunity overview

Provision of commercial ticketing and retail systems

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Ventrata

Match pending…
Contract value
£1.2m
Awarded
Not supplied
Contract signed
13 May 2026
Award ID
046916-2026-1
Status
active
Location
London, UK, EC3V 3QQ, United Kingdom

Reply Limited

Matched by exact name
Contract value
£1.5m
Awarded
Not supplied
Contract signed
27 Apr 2026
Award ID
046916-2026-2
Status
active
Location
London, UK, SW1W 0EB, United Kingdom

Classification

  • CPV72222300 — Information technology services

Lots

  • Ticketing SystemValue not stated
  • Retail SystemValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
HES/C/4301
Status
complete
Main Procurement Category
services
Procurement Method
selective
Procurement Method Details
Restricted procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72222300
Description
Information technology services

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Title
Ticketing System
Description
Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing. HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management. The following headline areas are within the scope of this ticketing system tender. - Online ticketing - Walk-up ticketing - Ticket collection kiosks - Travel Trade booking management - Explorer Passes - Education bookings - Admissions Gift Aid Management - Membership - Integration to Microsoft Dynamics 365, our primary membership & CRM System - Access control for ticket validation - Payment gateway integrations - Interface (file export) to Oracle Fusion - Reporting Further information can be found in the document attached with this notice.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality/Technical
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Options

Description
The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.
Entry 2
Id
2
Title
Retail System
Description
HES requires a mainstream mid-market retail management system with functionality to cover planning, buying, merchandising, warehousing, reporting and full omni-channel management as we continue to develop our online offer and experience for the retail customer. The following headline areas are within the scope of this retail system tender: - All Retail Buying & Merchandising Processes - Warehouse Management for both general product management & eCommerce fulfilment - Integration to Shopify to have a fully managed stock ecosystem - Store Operations & Compliance - Mobile PoS for pop-up shops & event retailing - EPoS functionality - Integration to Oracle Fusion - Integration with Ticketing system - Reporting Further information can be found in the document attached with this notice.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality/Technical
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Options

Description
The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72222300
Description
Information technology services

Delivery locations

Entry 1
Region
UKM75
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
72222300
Description
Information technology services

Delivery locations

Entry 1
Region
UKM75

Buyer, suppliers and contacts

Organisation 1
Name
Historic Environment Scotland
Id
GB-FTS-1169

Identifier

Legal Name
Historic Environment Scotland

Address

Street Address
Longmore House, Salisbury Place
Locality
Edinburgh
Region
UKM75
Postal Code
EH9 1SH
Country Name
United Kingdom

Contact

Telephone
+44 1316688866

Roles

buyer
centralPurchasingBody

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
NATIONAL_AGENCY
Description
National or federal agency/office
Entry 2
Scheme
COFOG
Description
Tourism, Conservation, Built Environment
Organisation 2
Name
Ventrata
Id
GB-FTS-182114

Identifier

Legal Name
Ventrata

Address

Street Address
73 Cornhill, Flat 10
Locality
London
Region
UK
Postal Code
EC3V 3QQ
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
Reply Limited
Id
GB-FTS-182115

Identifier

Legal Name
Reply Limited

Address

Street Address
38 Grosvenor Gardens
Locality
London
Region
UK
Postal Code
SW1W 0EB
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 4
Name
Edinburgh Sheriff Court
Id
GB-FTS-1033

Identifier

Legal Name
Edinburgh Sheriff Court

Address

Locality
Edinburgh
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
046916-2026-1
Title
Ticketing System
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-182114
Name
Ventrata
Award 2
Id
046916-2026-2
Title
Retail System
Status
active

Related lots

2

Suppliers

Supplier 1
Id
GB-FTS-182115
Name
Reply Limited

Contracts and changes

Entry 1
Id
046916-2026-1
Award ID
046916-2026-1
Title
Ticketing System
Status
active
Date Signed
14 May 2026, 00:00

Value

Amount
1,248,280
Currency
GBP
Entry 2
Id
046916-2026-2
Award ID
046916-2026-2
Title
Retail System
Status
active
Date Signed
28 Apr 2026, 00:00

Value

Amount
1,507,530
Currency
GBP

Recorded locations

  • Buyer location · Edinburgh · UKM75 · EH9 1SH · United Kingdom
  • Delivery location · UKM75

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 046916-2026award, contract ·