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PROCUREMENT OPPORTUNITY

Care Navigator Service

The Mayor and Commonalty and Citizens of the City of London · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 22:17.

Opportunity overview

Care Navigators work closely with City of London Adult Social Care (ASC), the Duty Hospital, and other partners in Health & Social Care to support individuals in the hospital and ensure they are discharged safely. The aim is to reduce/narrow hospital re-admittance as part of the prevention agenda of the Care Act 2014 and to provide information & advice referrals to relevant agencies and partners who would support the individual after discharge. The contract is likely to provide one full-time post.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Imago Community

Match pending…
Published award value
£233k
Awarded
26 Aug 2025
Award ID
1
Status
active
Location
Tunbridge Wells, UKJ46, TN1 1LS, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • Lot 1£244k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
itt_107
Status
complete
Above Threshold
No
Procurement Method
open
Main Procurement Category
services
How to submit
This tendering exercise is being undertaken using the electronic tendering system ‘City of London Corporation Sourcing & Contracts Portal’ (https://cityoflondon.ukp.app.jaggaer.com). Suppliers will need to register an interest on the system in order to participate and registration is free. The estimated contract value given at sections 31 and 32 is for the full duration of the contract including the maximum possible extensions. The estimated annual contract value is therefore £61,000
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Tender Period

Ends
18 Jul 2025, 12:00

Enquiry period

Ends
11 Jul 2025, 12:00

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
244,000
Currency
GBP
Including VAT
292,800

Renewal

Description
2 years optional extension as per contract terms

Award criteria

Description
As per the tender ITT document

Contract period

Ends
30 Sept 2027, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2029, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Published documents

Entry 1
Id
030003-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
4 Jun 2025, 16:14

Planning and budget

Documents

Entry 1
Id
007540-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
28 Feb 2025, 14:31

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
28 Mar 2025, 23:59
Description
Please note that this is not a call for competition. The City Care Navigator service helps support City of London residents, aid hospital discharge and to maintain their independence. The role of the Care Navigator service is to work closely with City of London Adult Social Care (ASC), Duty Hospital and other partners in Health & Social Care to support individuals in hospital and ensure they have a safe discharge from hospital. The aim is to reduce/narrow hospital re-admittance as part of the prevention agenda of the Care Act 2014 and to provide information & advice referrals to relevant agencies and partners who would support the individual after discharge. Preliminary Market Engagement (PME) PME, in this case, is where the City, at an early stage in the development of its proposals but prior to formulating any formal procurement opportunity, seeks input from the market as to what might be the most attractive way of packaging and scoping a future procurement opportunity. This exercise will provide an opportunity for the City to obtain insight into how participants might approach the delivery of the service in question. It also gives a useful early insight into the likely level of interest in a proposed project from that market. Participants must also note that a response to this notice does not guarantee an invitation to participate in this or any future procurement that the City may conduct, nor that the City will procure any such supply and services or accept any proposals offered. Any Procurement of the supply and services by the City will be carried out strictly in accordance with the Procurement Act (PA23). The City has developed a questionnaire on the tender portal(https://cityoflondon.ukp.app.jaggaer.com/) that they would like interested parties to complete. As stated above, the outcome of the PME exercise will inform an options appraisal with recommendations. For the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise. Participation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PYQD-1693-MYXR
Name
The Mayor and Commonalty and Citizens of the City of London

Roles

buyer

Address

Region
UKI43
Country
GB
Locality
City of London
Postal Code
EC2P 2EJ
Country Name
United Kingdom
Street Address
PO Box 270

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PYQD-1693-MYXR
Scheme
GB-PPON

Contact

Name
Mohammad Mostafa
Telephone
020 7332 3819
Organisation 2
Id
GB-FTS-162857
Name
Imago Community

Roles

supplier

Address

Region
UKJ46
Country
GB
Locality
Tunbridge Wells
Postal Code
TN1 1LS
Country Name
United Kingdom
Street Address
John Spare House, 17-19 Monson Road

Details

Vcse
Yes
Scale
sme

Contact

Award information

Award 1
Id
1
Date
27 Aug 2025, 00:00
Title
Care Navigator Service
Status
active
Has Renewal
Yes
Above Threshold
No
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Amount
232,976.6
Currency
GBP
Including VAT
279,571.92

Renewal

Description
Optional 2 years extension

Documents

Entry 1
Id
061645-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
2 Oct 2025, 12:04

Suppliers

Supplier 1
Id
GB-FTS-162857
Name
Imago Community

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
2 Oct 2025, 23:59

Related lots

1

Contract period

Ends
31 Oct 2027, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2029, 23:59

Recorded locations

  • Buyer location · City of London · UKI43 · EC2P 2EJ · United Kingdom
  • Delivery location · UKI · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04e8ad-2025-10-02T12:04:36+01:00Preliminary market engagement notice on Find a Tender ·