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PROCUREMENT OPPORTUNITY

24HR TELEPHONE HELPLINE

Ministry of Defence · compiled

Tender information last checkedLast checked 29 Sept 2026, 22:17.

Opportunity overview

EXTENSION TO CONTRACT FOR 7 MONTHS (TO 31 OCT 2025)

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

COMBAT STRESS

Match pending…
Contract value
£434.9k
Awarded
Not supplied
Contract signed
29 Jan 2025
Award ID
007514-2025-703797450-1
Status
active
Location
LEATHERHEAD, UK, United Kingdom

Classification

  • CPV79510000 — Telephone-answering services

Lots

  • 24 HR TELEPHONE HELPLINEValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04e89c
Main Procurement Category
services

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
79510000
Scheme
CPV
Description
Telephone-answering services

Lots and requirements

Entry 1
Id
1
Description
24 HR TELEPHONE HELPLINE

Contract period

Duration In Days
210

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-139507
Name
Ministry of Defence

Roles

buyer

Address

Region
UK
Locality
GLASGOW
Postal Code
G2 8EX
Country Name
United Kingdom
Street Address
KENTIGERN HOUSE, 65 BROWN STREET

Details

Identifier

Legal Name
Ministry of Defence

Contact

Organisation 2
Id
GB-FTS-139508
Name
COMBAT STRESS

Roles

supplier

Address

Region
UK
Locality
LEATHERHEAD
Country Name
United Kingdom

Details

Scale
large

Identifier

Legal Name
COMBAT STRESS
Organisation 3
Id
GB-FTS-139509
Name
MOD COMMERCIAL

Roles

reviewBody

Address

Locality
GLASGOW
Country Name
United Kingdom

Identifier

Legal Name
MOD COMMERCIAL

Award information

Award 1
Id
007514-2025-703797450-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-139508
Name
COMBAT STRESS

Related lots

1

Contracts and changes

Entry 1
Id
007514-2025-703797450-1
Status
active
Award ID
007514-2025-703797450-1
Date Signed
29 Jan 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Classification

Id
79510000
Scheme
CPV
Description
Telephone-answering services

Delivery locations

Entry 1
Region
UK

Value

Amount
434,875.38
Currency
GBP

Period

Duration In Days
210

Amendments

Entry 1
Id
2
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: AMENDMENT AS COMPETITION IS NOT POSSIBLE, THIS IS AN EXTENSION TO THE EXISTING CONTRACT FOR BUSINESS CONTINUITY
Description
EXTENSION TO CONTRACT FOR 7 MONTHS (TO 31 OCT 2025)

Recorded locations

  • Buyer location · GLASGOW · UK · G2 8EX · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04e89c-2025-02-28T12:06:55Zcompiled ·