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PROCUREMENT OPPORTUNITY

Out of Hours Call Handling & Telecare Alarm Monitoring Services

Freebridge Community Housing Limited · compiled

Tender information last checkedLast checked 29 Sept 2026, 22:17.

Opportunity overview

At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.

Classification

  • CPV79512000 — Call centre

Lots

  • At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.£350k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C499
Status
active
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Bid Opening

Date
30 Mar 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
30 Mar 2025, 12:00

Tender Period

Ends
30 Mar 2025, 12:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79512000
Scheme
CPV
Description
Call centre

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission
written

Other Requirements

Requires Staff Names And Qualifications
Yes

Lots and requirements

Entry 1
Id
1
Status
active
Has Options
No
Has Renewal
No
Description
At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.

Value

Amount
350,000
Currency
GBP

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
North and West Norfolk

Delivery locations

Entry 1
Region
UKH16

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-26996
Name
Freebridge Community Housing Limited

Roles

buyer
mediationBody
reviewContactPoint

Address

Region
UKH16
Locality
King's Lynn
Postal Code
PE30 1DZ
Country Name
United Kingdom
Street Address
Juniper House, Austin Street

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
Freebridge Community Housing Limited

Contact

Name
Procurement Team
Telephone
+44 3332404444

Additional Contact Points

Entry 1
Telephone
+44 3332404444
Organisation 2
Id
GB-FTS-537
Name
Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
The Strand

Details

Identifier

Legal Name
Royal Courts of Justice

Contact

Telephone
+44 2079477000

Recorded locations

  • Buyer location · King's Lynn · UKH16 · PE30 1DZ · United Kingdom
  • Delivery location · UKH16

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04e898-2025-02-28T12:00:18Zcompiled ·