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PROCUREMENT OPPORTUNITY

Contract for the Provision of Information Advice and Guidance Services

Durham County Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 21:59.

Opportunity overview

The opportunity is issued as multiple Lot contract. The Council have committed funding to support residents of County Durham in accessing a free, independent, impartial, high quality service offering information, advice, and guidance service.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

GROUNDWORK NORTH EAST

Matched by number
Published award value
£709k
Awarded
26 Jun 2025
Award ID
1
Status
pending
Identifier
GB-COH 02702815
Location
Newton Aycliffe, UKC14, DL5 6ZE, United Kingdom

GROUNDWORK NORTH EAST

Matched by number
Published award value
£1.3m
Awarded
26 Jun 2025
Award ID
2
Status
pending
Identifier
GB-COH 02702815
Location
Newton Aycliffe, UKC14, DL5 6ZE, United Kingdom

Karbon Homes

Match pending…
Published award value
£384k
Awarded
26 Jun 2025
Award ID
3
Status
active
Identifier
GB-CHC RS007529
Location
Newcasle, UKC22, NE12 8EG, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • Healthier and Wealthier£590.8k
  • General IAG£1.1m
  • Appeal Support£320k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
OPEN2025287
Status
complete
Published risks
Contract is let for 24mth with option for further 12mth extension. this might apply to all or some of the Lot contracts .
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
www.open-uk.org reference # OPEN2025287
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lot Details

Award criteria

Description
3 lots available. a provider may bid for one or multiple/all.

Recurrence

Dates

Entry 1
Starts
1 Apr 2028, 23:59

Expected award period

Ends
1 Jul 2025, 23:59

Tender Period

Ends
28 May 2025, 12:00

Communication

Future Notice Date
1 Apr 2025, 23:59

Contract terms

Financial Terms
Invoices must be submitted as described within specification for Lot

Enquiry period

Ends
19 May 2025, 12:00

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Title
Healthier and Wealthier
Status
complete
Has Renewal
Yes
Description
A specialist telephony healthcare referral pathway for patients attending primary care/pharmacy/wellbeing for life services. Clients to receive general advice and guidance including assistance with claims forms and referral into community advice and support. Make Every Contact Count (MECC) approach to be adopted to sign-post clients into health and wellbeing services. 2yr+1yr option

Value

Amount
590,775
Currency
GBP
Including VAT
708,930

Renewal

Description
a further 12mths extension is at the discretion of the council.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Quality Questions
Type
quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Name
Pricing
Type
price

Numbers

Entry 1
Number
30
Weight
percentageExact

Contract period

Ends
30 Sept 2027, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2028, 23:59
Entry 2
Id
2
Title
General IAG
Status
complete
Has Renewal
Yes
Description
Impartial, and confidential advice via a multi-channel offer, including assistance with claim forms for any resident of County Durham (To incorporate a face-to-face offer in the following areas of the County DH1, DH2, DH6, DH7, DH8, DH9, DL5, DL12, DL14, DL15, DL16, DL17, SR7, SR8. Outcomes to be recorded). 2yr+1yr option

Value

Amount
1,050,000
Currency
GBP
Including VAT
1,260,000

Renewal

Description
a further 12mths extension is at the discretion of the council.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Quality Questions
Type
quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Name
Pricing
Type
price

Numbers

Entry 1
Number
30
Weight
percentageExact

Contract period

Ends
30 Sept 2027, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2028, 23:59
Entry 3
Id
3
Title
Appeal Support
Status
complete
Has Renewal
Yes
Description
Advice on eligibility and how to appeal decisions related to benefit entitlement plus support through the process including preparing and submitting documentation for any resident of County Durham. 2yr+1yr option

Value

Amount
320,004
Currency
GBP
Including VAT
384,004.8

Renewal

Description
a further 12mths extension is at the discretion of the council.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Quality Questions
Type
quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Name
Pricing
Type
price

Numbers

Entry 1
Number
30
Weight
percentageExact

Contract period

Ends
30 Sept 2027, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2028, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC14
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKC14
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKC14
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UKC14
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
L-1
Url
www.open-uk.org
Description
All documents available from Open portal reference # OPEN2025287
Document Type
biddingDocuments
Entry 3
Id
012336-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
1 Apr 2025, 16:01

Planning and budget

Documents

Entry 1
Id
007318-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
26 Feb 2025, 15:22

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
5 Mar 2025, 23:59
Description
Adverts are placed on Proactis Portal, and NEPO Open portal. Details include the email contact to obtain an invite to the virtual sessions being presented (Microsoft Teams) www.open-uk.org reference: OPEN2025280 04/03/2025 - 10am to 11am OR 05/03/2025 - 2.30pm to 3.30pm

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PMPB-8772-VYWM
Name
Durham County Council

Roles

buyer

Address

Region
UKC14
Country
GB
Locality
Durham
Postal Code
DH1 5WB
Country Name
United Kingdom
Street Address
Corten House, Dunholme Close

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PMPB-8772-VYWM
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-02702815
Name
GROUNDWORK NORTH EAST

Roles

supplier

Address

Region
UKC14
Country
GB
Locality
Newton Aycliffe
Postal Code
DL5 6ZE
Country Name
United Kingdom
Street Address
Unit14, Parsons Court Welbury Way

Details

Vcse
Yes
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
02702815
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PBTC-8461-VXRQ
Scheme
GB-PPON
Organisation 3
Id
GB-CHC-RS007529
Name
Karbon Homes

Roles

supplier

Address

Region
UKC22
Country
GB
Locality
Newcasle
Postal Code
NE12 8EG
Country Name
United Kingdom
Street Address
Number 5

Details

Vcse
No
Scale
large

Identifier

Id
RS007529
Scheme
GB-CHC

Contact

Additional Identifiers

Entry 1
Id
PCDL-6326-LXPW
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
27 Jun 2025, 00:00
Title
Provision of Information Advice and Guidance Services - Lot 1. Healthier and Wealthier
Status
pending
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
27 Jun 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC14
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Currency
GBP
Including VAT
708,993.6

Renewal

Description
extension option 1 x 12mths from 30/09/2027

Documents

Entry 1
Id
035693-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
27 Jun 2025, 11:29

Suppliers

Supplier 1
Id
GB-COH-02702815
Name
GROUNDWORK NORTH EAST

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
31 Jul 2025, 23:59

Related lots

1

Contract period

Ends
30 Sept 2027, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2028, 23:59

Standstill Period

Ends
9 Jul 2025, 23:59
Award 2
Id
2
Date
27 Jun 2025, 00:00
Title
Provision of Information Advice and Guidance Services Lot 2. General IAG
Status
pending
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
27 Jun 2025, 00:00

Items

Item 1
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKC14
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Currency
GBP
Including VAT
1,260,000

Renewal

Description
Extension option of 1 x 12 mths

Documents

Entry 1
Id
035693-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
27 Jun 2025, 11:29

Suppliers

Supplier 1
Id
GB-COH-02702815
Name
GROUNDWORK NORTH EAST

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
31 Jul 2025, 23:59

Related lots

2

Contract period

Ends
30 Sept 2027, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2028, 23:59

Standstill Period

Ends
9 Jul 2025, 23:59
Award 3
Id
3
Date
27 Jun 2025, 00:00
Title
Provision of Information, Advice and Guidance Services Lot 3. Appeal support
Status
active
Has Renewal
Yes
Above Threshold
No
Main Procurement Category
services
Assessment Summaries Date Sent
27 Jun 2025, 00:00

Items

Item 1
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UKC14
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Value

Currency
GBP
Including VAT
384,004.8

Renewal

Description
extension option 1 x 12mths

Documents

Entry 1
Id
035693-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
27 Jun 2025, 11:29

Suppliers

Supplier 1
Id
GB-CHC-RS007529
Name
Karbon Homes

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
31 Jul 2025, 23:59

Related lots

3

Contract period

Ends
30 Sept 2027, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2028, 23:59

Recorded locations

  • Buyer location · Durham · UKC14 · DH1 5WB · United Kingdom
  • Delivery location · UKC14 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04e82c-2025-06-27T11:29:04+01:00Preliminary market engagement notice on Find a Tender ·