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PROCUREMENT OPPORTUNITY

Experts by Experience

Care Quality Commission · award, contract

Tender information last checkedLast checked 3 Oct 2026, 05:11.

Opportunity overview

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services and publish what we find. Where we find poor care, we will use our powers to take action. CQC has a legal duty under the Health and Social Care Act to involve people in the way it works. The Health and Social Care Act 2008, specifies that CQC can 'arrange for any of its functions to be exercised by, or with the assistance of, service users and carers'. The Experts by Experience contracts are key mechanisms used by CQC to achieve this. Lot 1 CQC Experts by Experience Services: this lot is for support to regulatory activity conducted by subject matter experts with lived experience of specific healthcare or social care needs. Lot 2 CQC Public Engagement Network: this lot is for developing and maintaining and expanding the public engagement network and organising related events.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CHOICE SUPPORT

Matched by exact name
Contract value
£7.4m
Awarded
Not supplied
Contract signed
26 Mar 2026
Award ID
031156-2026-1
Status
active
Identifier
GB-COH RS009045
Location
Kent, UKJ4, ME14 1UT, United Kingdom

NATIONAL VOICES

Match pending…
Contract value
£1.3m
Awarded
Not supplied
Contract signed
5 Mar 2026
Award ID
031156-2026-2
Status
active
Identifier
GB-COH 03236543
Location
London, UKI, SE11 5RR, United Kingdom

Classification

  • CPV79400000 — Business and management consultancy and related services
  • CPV79620000 — Supply services of personnel including temporary staff
  • CPV85000000 — Health and social work services

Lots

  • CQC Experts by Experience ServicesValue not stated
  • CQC Public Engagement NetworkValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CQC EPS 102
Status
complete
Main Procurement Category
services
Procurement Method
selective
Procurement Method Details
Restricted procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85000000
Description
Health and social work services

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Title
CQC Experts by Experience Services
Description
The provision of trained members of the public, known as Experts by Experience (ExEs), to support our assessments of regulated health and care services and our understanding of the quality of care across regulated services in England. The CQC Experts by Experience Services support the delivery of a programme of work referred to as the CQC Experts by Experience (ExE) programme. The ExE programme is founded on the fundamental principle of helping people who use services to make their voices, views and experiences heard. The programme delivers evidence and insight to CQC through regulatory and engagement activities. Experts by Experience have current or recent (within the past 8 years, or within 4 years for maternity services) lived experience of using, or being a family carer for someone who uses, the services we regulate. Experts by Experience help us gather the evidence that we use to make judgements about the quality of care. People often find it easier to speak to someone who has a similar lived experience to themselves. Experts by Experience gather evidence by having meaningful conversations with people using services, as well as friends and families. They will also make and record other observations while taking part in our assessments of services. Experts by Experience Services also support other CQC activities such as policy and guidance development, co design and co production and consultations. The Contractor will need to provide Experts by Experience support in three key areas:  - inspection - support to site visits and telephone calls,  - monitor and insight - support gathering local and national information from the public. This will include special reviews and investigations as well as work raising public awareness of CQC,  - co-production - support to policy and guidance development and delivery of CQC staff training. 
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
60
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Type
price
Description
30
Entry 2
Id
2
Title
CQC Public Engagement Network
Description
Provision of CQC Public Engagement Network (PEN) to develop, maintain and deliver engagement services with people from seldom heard communities, people with protected characteristics, and people made vulnerable by their circumstances.    The CQC Public Engagement Network is a managed network of community groups across England made up of local and national groups, including charities and other organisations who represent and support people from a diverse range of communities, people at risk of facing health inequalities, and people with protected characteristics.    The purpose of the CQC Public Engagement Network is: - to develop a programme of community engagement across England and to become an important mechanism in helping CQC ensure that local health and care services meet the needs and preferences of the communities they serve.    - to gather and understand experiences of care from those most likely to experience poorer health and care outcomes and to amplify the voices of people and communities across the health and care landscape.    - to increase the volume and range of feedback CQC receives from specific targeted groups across England. - to provide CQC with opportunities to hear from, and engage with, groups and the individuals they represent, on both a local and national scale.   The CQC Public Engagement Network contributes to our assessments and the design and ongoing development of the way we regulate, providing insight and intelligence about experiences of care, from: - people from seldom heard communities, - people with protected characteristics, - people made vulnerable by their circumstances.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
60
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Type
price
Description
30

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79400000
Description
Business and management consultancy and related services
Entry 2
Scheme
CPV
Id
79620000
Description
Supply services of personnel including temporary staff
Entry 3
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
79400000
Description
Business and management consultancy and related services
Entry 2
Scheme
CPV
Id
79620000
Description
Supply services of personnel including temporary staff
Entry 3
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK

Buyer, suppliers and contacts

Organisation 1
Name
Care Quality Commission
Id
GB-NHS-8HN02

Identifier

Legal Name
Care Quality Commission
Id
8HN02
Scheme
GB-NHS

Address

Street Address
Citygate, Gallowgate
Locality
Newcastle upon Tyne
Region
UKC22
Postal Code
NE14PA
Country Name
United Kingdom

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
CHOICE SUPPORT
Id
GB-COH-RS009045

Identifier

Legal Name
CHOICE SUPPORT
Id
RS009045
Scheme
GB-COH

Address

Street Address
Compass House, 84 Holland Road, Maidstone
Locality
Kent
Region
UKJ4
Postal Code
ME14 1UT
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
NATIONAL VOICES
Id
GB-COH-03236543

Identifier

Legal Name
NATIONAL VOICES
Id
03236543
Scheme
GB-COH

Address

Street Address
The Foundry, 17 Oval Way
Locality
London
Region
UKI
Postal Code
SE11 5RR
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 4
Name
High Court (Technology and Construction Court)
Id
GB-FTS-62910

Identifier

Legal Name
High Court (Technology and Construction Court)

Address

Street Address
Rolls Building, Fetter Lane
Locality
London
Postal Code
EC4A 1NL
Country Name
United Kingdom

Roles

reviewBody

Details

Award information

Award 1
Id
031156-2026-1
Title
CQC Experts by Experience Services
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-RS009045
Name
CHOICE SUPPORT
Award 2
Id
031156-2026-2
Title
CQC Public Engagement Network
Status
active

Related lots

2

Suppliers

Supplier 1
Id
GB-COH-03236543
Name
NATIONAL VOICES

Contracts and changes

Entry 1
Id
031156-2026-1
Award ID
031156-2026-1
Title
CQC Experts by Experience Services
Status
active
Date Signed
26 Mar 2026, 00:00

Value

Amount
7,445,364
Currency
GBP
Entry 2
Id
031156-2026-2
Award ID
031156-2026-2
Title
CQC Public Engagement Network
Status
active
Date Signed
5 Mar 2026, 00:00

Value

Amount
1,297,492
Currency
GBP

Recorded locations

  • Buyer location · Newcastle upon Tyne · UKC22 · NE14PA · United Kingdom
  • Delivery location · UKC
  • Delivery location · UKD
  • Delivery location · UKE
  • Delivery location · UKF
  • Delivery location · UKG
  • Delivery location · UKH
  • Delivery location · UKI
  • Delivery location · UKJ
  • Delivery location · UKK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 031156-2026award, contract ·