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PROCUREMENT OPPORTUNITY

National Roadside Repair and Recovery (NRRRC)

Ministry of Defence · compiled

Tender information last checkedLast checked 29 Sept 2026, 22:11.

Opportunity overview

It was decided in 1998 that a contracted service was required to provide roadside repair and recovery for MOD owned and registered vehicles due to existing military recovery facilities being unable to deliver the required level of support across the national networks in Germany and the UK within 2-4 hours of the recovery request. There was also no capacity or capability to deliver the service across the rest of Europe and North Africa, which remains the case due to the geographic disposition of military Units holding recovery assets. The fundamental requirement is for the provision of a roadside repair and recovery service for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year. The key requirements include, but not limited to: : a. A roadside assistance service in the event of a break down or Road Traffic Incident (RTI) on the public highway. b. A full service must be available 24 hours a day, for 365 days of the year (366 in the event of a Leap Year). c. The service must be available in the United Kingdom (includes Scottish Islands, and Northern Ireland), Europe and extend to Morocco in North Africa. d. Roadside repair. e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply and fitting. f. Vehicle recovery

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Contract value
£6.1m
Awarded
Not supplied
Contract signed
16 Jul 2025
Award ID
048465-2025-713936453-1
Status
active
Identifier
07658855
Location
Lachingdon, UK, CM3 6LG, United Kingdom

Classification

  • CPV50111110 — Vehicle-fleet-support services
  • CPV50112100 — Car repair services
  • CPV50112110 — Body-repair services for vehicles
  • CPV50112111 — Panel-beating services
  • CPV50112120 — Windscreen replacement services
  • CPV50112200 — Car maintenance services
  • CPV50112300 — Car-washing and similar services
  • CPV50114100 — Truck repair services
  • CPV50115100 — Motorcycle repair services
  • CPV50115200 — Motorcycle maintenance services
  • CPV50116100 — Electrical-system repair services
  • CPV50116200 — Repair and maintenance services of vehicle brakes and brake parts
  • CPV50116300 — Repair and maintenance services of vehicle gearboxes
  • CPV50116400 — Repair and maintenance services of vehicle transmissions
  • CPV50116500 — Tyre repair services, including fitting and balancing
  • CPV50116510 — Tyre-remoulding services
  • CPV50116600 — Repair and maintenance services of starter motors
  • CPV50118100 — Breakdown and recovery services for cars
  • CPV50118110 — Vehicle towing-away services
  • CPV50118200 — Breakdown and recovery services for commercial vehicles
  • CPV50118400 — Breakdown and recovery services for motor vehicles
  • CPV50118500 — Breakdown and recovery services for motorcycles
  • CPV50630000 — Repair and maintenance services of military vehicles

Lots

  • The fundamental requirement is for the provision of a roadside repair and recovery service for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year. 4. The key requirements include, but not limited to1 : a. A roadside assistance service in the event of a break down or Road Traffic Incident (RTI) on the public highway. b. A full service must be available 24 hours a day, for 365 days of the year (366 in the event of a Leap Year). c. The service must be available in the United Kingdom (includes Scottish Islands, and Northern Ireland), Europe and extend to Morocco in North Africa. d. Roadside repair. e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply and fitting. f. Vehicle recoveryValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
713936453
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
21 Feb 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
21 Feb 2025, 12:00

Tender Period

Ends
18 Apr 2025

Classification

Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
90

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
The fundamental requirement is for the provision of a roadside repair and recovery service for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year. 4. The key requirements include, but not limited to1 : a. A roadside assistance service in the event of a break down or Road Traffic Incident (RTI) on the public highway. b. A full service must be available 24 hours a day, for 365 days of the year (366 in the event of a Leap Year). c. The service must be available in the United Kingdom (includes Scottish Islands, and Northern Ireland), Europe and extend to Morocco in North Africa. d. Roadside repair. e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply and fitting. f. Vehicle recovery

Options

Description
2 x 12 month option years

Renewal

Description
2x Option years

Award criteria

Criteria

Criterion 1
Type
price

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
UK &Europe

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
50112100
Scheme
CPV
Description
Car repair services
Entry 2
Id
50112110
Scheme
CPV
Description
Body-repair services for vehicles
Entry 3
Id
50112111
Scheme
CPV
Description
Panel-beating services
Entry 4
Id
50112120
Scheme
CPV
Description
Windscreen replacement services
Entry 5
Id
50112200
Scheme
CPV
Description
Car maintenance services
Entry 6
Id
50112300
Scheme
CPV
Description
Car-washing and similar services
Entry 7
Id
50114100
Scheme
CPV
Description
Truck repair services
Entry 8
Id
50115100
Scheme
CPV
Description
Motorcycle repair services
Entry 9
Id
50115200
Scheme
CPV
Description
Motorcycle maintenance services
Entry 10
Id
50116100
Scheme
CPV
Description
Electrical-system repair services
Entry 11
Id
50116200
Scheme
CPV
Description
Repair and maintenance services of vehicle brakes and brake parts
Entry 12
Id
50116300
Scheme
CPV
Description
Repair and maintenance services of vehicle gearboxes
Entry 13
Id
50116400
Scheme
CPV
Description
Repair and maintenance services of vehicle transmissions
Entry 14
Id
50116500
Scheme
CPV
Description
Tyre repair services, including fitting and balancing
Entry 15
Id
50116510
Scheme
CPV
Description
Tyre-remoulding services
Entry 16
Id
50116600
Scheme
CPV
Description
Repair and maintenance services of starter motors
Entry 17
Id
50118100
Scheme
CPV
Description
Breakdown and recovery services for cars
Entry 18
Id
50118110
Scheme
CPV
Description
Vehicle towing-away services
Entry 19
Id
50118200
Scheme
CPV
Description
Breakdown and recovery services for commercial vehicles
Entry 20
Id
50118400
Scheme
CPV
Description
Breakdown and recovery services for motor vehicles
Entry 21
Id
50118500
Scheme
CPV
Description
Breakdown and recovery services for motorcycles
Entry 22
Id
50630000
Scheme
CPV
Description
Repair and maintenance services of military vehicles

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-5983
Name
Ministry of Defence

Roles

buyer
centralPurchasingBody

Address

Region
UK
Locality
Andover
Country Name
United Kingdom

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Id
02
Scheme
COFOG
Description
Defence

Identifier

Legal Name
Ministry of Defence

Contact

Organisation 2
Id
GB-FTS-102420
Name
Ministry Of Defence

Roles

reviewBody

Address

Locality
Andover
Country Name
United Kingdom

Identifier

Legal Name
Ministry Of Defence
Organisation 3
Id
GB-FTS-63462
Name
Ministry of Defence

Roles

buyer
centralPurchasingBody
mediationBody
reviewContactPoint

Address

Region
UK
Locality
Andover
Postal Code
SP11 8HT
Country Name
United Kingdom

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Id
02
Scheme
COFOG
Description
Defence

Identifier

Legal Name
Ministry of Defence

Contact

Name
Army Commercial

Additional Contact Points

Organisation 4
Id
GB-FTS-157887
Name
Nationwide Assistance Group Ltd

Roles

supplier

Address

Region
UK
Locality
Lachingdon
Postal Code
CM3 6LG
Country Name
United Kingdom
Street Address
Unit 13/14

Details

Scale
large

Identifier

Id
07658855
Legal Name
Nationwide Assistance Group Ltd
Organisation 5
Id
GB-FTS-35512
Name
Army Commercial

Roles

reviewBody

Address

Locality
Andover
Postal Code
SP11 8HT
Country Name
United Kingdom

Identifier

Legal Name
Army Commercial

Contact

Award information

Award 1
Id
048465-2025-713936453-1
Title
National Roadside Repair and Recovery
Status
active

Suppliers

Supplier 1
Id
GB-FTS-157887
Name
Nationwide Assistance Group Ltd

Related lots

1

Contracts and changes

Entry 1
Id
048465-2025-713936453-1
Title
National Roadside Repair and Recovery
Status
active
Award ID
048465-2025-713936453-1
Date Signed
17 Jul 2025, 00:00

Value

Amount
6,110,000
Currency
GBP

Recorded locations

  • Buyer location · Andover · UK · SP11 8HT · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04e5f4-2025-08-13T15:08:26+01:00compiled ·