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PROCUREMENT OPPORTUNITY

Crisis Cafes

NHS South West - Acutes · compiled

Tender information last checkedLast checked 29 Sept 2026, 22:22.

Opportunity overview

Devon Partnership NHS Trust is seeking to subcontract the provision of Crisis Cafes within Devon including Torbay and Plymouth. These will be open to people from Devon who perceive themselves to be in mental health crisis or are at risk of this.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Mental Health Matters

Match pending…
Published award value
Value not stated
Awarded
Not supplied
Contract signed
30 Jun 2025
Award ID
038594-2025-1-1
Status
active
Identifier
1786914
Location
Sunderland, UKK4, SR5 2TZ, United Kingdom

Classification

  • CPV85000000 — Health and social work services
  • CPV75200000 — Provision of services to the community
  • CPV85312300 — Guidance and counselling services

Lots

  • Devon Partnership NHS Trust is seeking to subcontract the provision of Crisis Cafes within Devon including Torbay and Plymouth. These will be open to people from Devon who perceive themselves to be in mental health crisis or are at risk of this. The Crisis Cafés model will offer a welcoming, safe (psychologically and physically), friendly, compassionate and non-stigmatising environment that people can access particularly outside of traditional working hours i.e. 9am – 5pm. The provision will support people when they are approaching or experiencing emotional distress or a mental health crisis as defined by the person presenting. The provision will be an integral part of the local community and aligned community based mental health offer. Individuals will be supported to discuss the nature of the crisis they are experiencing and reduce the crisis or distress being experienced through a range of support including signposting, advice, access to appropriate resources and working with existing care/recovery/safety plans. This support must build on the individual’s strengths and enable choice and control and be based on shared decision making. The provision will also ensure that the support provided enables a sustained period of recovery/self management.£4.3m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
T24-0117
Status
complete
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Restricted procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Tender Period

Ends
24 Mar 2025, 17:00

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Submission terms

Languages

en

Submission Method

electronicSubmission
written

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Criteria stated in the procurement documents

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Devon Partnership NHS Trust is seeking to subcontract the provision of Crisis Cafes within Devon including Torbay and Plymouth. These will be open to people from Devon who perceive themselves to be in mental health crisis or are at risk of this. The Crisis Cafés model will offer a welcoming, safe (psychologically and physically), friendly, compassionate and non-stigmatising environment that people can access particularly outside of traditional working hours i.e. 9am – 5pm. The provision will support people when they are approaching or experiencing emotional distress or a mental health crisis as defined by the person presenting. The provision will be an integral part of the local community and aligned community based mental health offer. Individuals will be supported to discuss the nature of the crisis they are experiencing and reduce the crisis or distress being experienced through a range of support including signposting, advice, access to appropriate resources and working with existing care/recovery/safety plans. This support must build on the individual’s strengths and enable choice and control and be based on shared decision making. The provision will also ensure that the support provided enables a sustained period of recovery/self management.

Value

Amount
4,260,915
Currency
GBP

Renewal

Description
At the end of the 36 month term, there will be one extension option for a further 24 month period.

Award criteria

Criteria

Criterion 1
Name
Financial narrative
Type
quality
Description
18
Criterion 2
Name
Quality of Service
Type
quality
Description
70
Criterion 3
Name
Sustainability
Type
quality
Description
10
Criterion 4
Type
price
Description
2

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKK4
Entry 2
Region
UKK4
Entry 3
Region
UKK4

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community
Entry 2
Id
85312300
Scheme
CPV
Description
Guidance and counselling services

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-138567
Name
NHS South West - Acutes

Roles

buyer

Address

Region
UKK4
Locality
Exeter
Postal Code
South west region
Country Name
United Kingdom
Street Address
Acute Trusts

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
NHS South West - Acutes

Contact

Name
Helen Jaques
Telephone
+44 1392674060
Organisation 2
Id
GB-FTS-20357
Name
Devon Partnership NHS Trust

Roles

reviewBody

Address

Locality
Exeter
Country Name
United Kingdom

Identifier

Legal Name
Devon Partnership NHS Trust
Organisation 3
Id
GB-FTS-153853
Name
Mental Health Matters

Roles

supplier

Address

Region
UKK4
Locality
Sunderland
Postal Code
SR5 2TZ
Country Name
United Kingdom
Street Address
Waterside House, Sunderland Enterprise Park

Details

Scale
large

Identifier

Id
1786914
Legal Name
Mental Health Matters

Contact

Telephone
+44 1915163500

Award information

Award 1
Id
038594-2025-1-1
Title
Crisis Cafes
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153853
Name
Mental Health Matters

Related lots

1

Contracts and changes

Entry 1
Id
038594-2025-1-1
Title
Crisis Cafes
Status
active
Award ID
038594-2025-1-1
Date Signed
1 Jul 2025, 00:00

Recorded locations

  • Buyer location · Exeter · UKK4 · South west region · United Kingdom
  • Delivery location · UKK4

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04e497-2025-07-09T13:47:07+01:00compiled ·