Opportunity overview
Open tender completed for an Enterprise Service Management Solution.
Awarded to
Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.
Alemba Ltd
Matched by exact name
- Contract value
- £581k
- Awarded
- Not supplied
- Contract signed
- 24 Jul 2025
- Award ID
- 048588-2025-CO0591-1
- Status
- active
- Location
- Cambridge, UKH3, CB1 2LA, United Kingdom
Classification
- CPV72000000 — IT services: consulting, software development, Internet and support
Lots
- Open Tender completed for an Enterprise Service Management (ESM) Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations. The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution. Contract value is for definitive term of 5 years, from 12th August 2025 until 11th August 2030.Value not stated