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PROCUREMENT OPPORTUNITY

NECS543 Crisis Text Service for North East and North Cumbria

NHS North East and North Cumbria ICB · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:51.

Opportunity overview

The service provides text support to those in a mental health crisis and is all age service

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Mental Health Innovations

Matched by number
Contract value
£542k
Awarded
Not supplied
Contract signed
1 Feb 2025
Award ID
005511-2025-1
Status
active
Identifier
GB-COH CE011677
Location
London, UKI, W10 9FE, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • Crisis text service all age for mental health crisis with focus on marginalised groups. Award is made following an Urgent Award the lifetime value of the contract in £542,000+ VAT . £50,000 plus VAT payable in 24/25, £271,000 plus VAT payable in 25/26 and £221,000 plus VAT payable in 26/27; contract length 24 months.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NECS543
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
NENC ICB believe that an Urgent award is justified as this service is mandated by NHSE and has to be in place within set timescales NENC ICB also believe that a contract of 24 months would allow for a full and robust procurement process to ensure that any subsequent contracts meet the needs of NENC ICB and the users of the service. This could not be completed within 12 months as this is a new service and a new text crisis model and as such there would need to be a complex interplay with other services within the ICB to be able to function. A significant transition period is required to ensure this integration into ICB process, procedures and other services.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Procedure reasons

Entry 1
Id
D_EXTREME_URGENCY
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Crisis text service all age for mental health crisis with focus on marginalised groups. Award is made following an Urgent Award the lifetime value of the contract in £542,000+ VAT . £50,000 plus VAT payable in 24/25, £271,000 plus VAT payable in 25/26 and £221,000 plus VAT payable in 26/27; contract length 24 months.

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC

Buyer, suppliers and contacts

Organisation 1
Id
GB-NHS-QHM
Name
NHS North East and North Cumbria ICB

Roles

buyer

Address

Region
UKC
Locality
Sunderland
Postal Code
SR5 3XB
Country Name
United Kingdom
Street Address
Pemberton House, Colima Avenue

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Id
QHM
Scheme
GB-NHS
Legal Name
NHS North East and North Cumbria ICB

Contact

Organisation 2
Id
GB-COH-CE011677
Name
Mental Health Innovations

Roles

supplier

Address

Region
UKI
Locality
London
Postal Code
W10 9FE
Country Name
United Kingdom
Street Address
PO Box 78319,

Details

Scale
large

Identifier

Id
CE011677
Scheme
GB-COH
Legal Name
Mental Health Innovations
Organisation 3
Id
GB-FTS-138264
Name
NHS North East and North Cumbria ICB

Roles

reviewBody

Address

Locality
Sunderland
Country Name
United Kingdom

Identifier

Legal Name
NHS North East and North Cumbria ICB

Award information

Award 1
Id
005511-2025-1
Title
NECS543 Crisis Text Service for North East and North Cumbria
Status
active

Suppliers

Supplier 1
Id
GB-COH-CE011677
Name
Mental Health Innovations

Related lots

1

Contracts and changes

Entry 1
Id
005511-2025-1
Title
NECS543 Crisis Text Service for North East and North Cumbria
Status
active
Award ID
005511-2025-1
Date Signed
1 Feb 2025, 00:00

Value

Amount
542,000
Currency
GBP

Recorded locations

  • Buyer location · Sunderland · UKC · SR5 3XB · United Kingdom
  • Delivery location · UKC

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04e310-2025-02-18T09:28:27Zcompiled ·