ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Provision of Maintenance Services for Station Information and Security Systems (SISS)

FIRST TRENITALIA WEST COAST RAIL LIMITED · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:50.

Opportunity overview

First Trenitalia West Coast Rail Limited (Avanti West Coast) are seeking to identify a service provider for the provision of SISS maintenance (preventative and corrective) at all leased premises on the Avanti West Coast network, alongside associated activities such as reporting and provision of a customer help desk - together the "Support Services". Avanti West Coast (AWC) has an extensive Station Information & Security Systems (SISS) estate deployed across 16 stations (https://newsdesk.avantiwestcoast.co.uk/contact-us/stations-we-manage), providing business critical services to customers and staff including but not limited to:- CCTV, Customer Information Systems, Public Address systems, and Passenger Help Points. The contract will be for three years with an option to extend for up to a further two years.

Classification

  • CPV50000000 — Repair and maintenance services

Lots

  • First Trenitalia West Coast Rail Limited (Avanti West Coast) are seeking to identify a service provider for the provision of SISS maintenance (preventative and corrective) at all leased premises on the Avanti West Coast network, alongside associated activities such as reporting and provision of a customer help desk - together the "Support Services". Avanti West Coast (AWC) has an extensive Station Information & Security Systems (SISS) estate deployed across 16 stations, providing business critical services to customers and staff including but not limited to:- CCTV, Customer Information Systems, Public Address systems, and Passenger Help Points. The Contract is expected to be let for an initial period of 3 years, with the optional extension of up to 2 years.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04e2e2
Status
active
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Negotiated procedure with prior call for competition

Legal basis

Id
32014L0025
Scheme
CELEX

Tender Period

Ends
20 Mar 2025

Classification

Id
50000000
Scheme
CPV
Description
Repair and maintenance services

Submission terms

Languages

en

Submission Method

electronicSubmission

Participation Fees

Entry 1
Id
1

Type

document

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Due to the nature of information being shared at the PQQ stage, participants will be required to sign a non disclosure agreement prior to access being given to the PQQ. This procurement process is being advertised and run by Avanti West Coast on its own behalf and on behalf of the successor operator of the rail passenger transport services in respect of West Coast Franchise. That successor operator will be a public sector company, is expected to be a wholly owned subsidiary of DfT OLR Holdings Limited and will be ultimately owned by the Secretary of State for Transport. The date for transfer of the current operations to the successor operator is not yet confirmed. Where the transfer is completed before contract award under this procurement process, the successor operator may elect (but will not be obliged) to carry on with this procurement process in place of Avanti West Coast, by taking on the role of contracting entity from the date of completion of the transfer (with this notice and all other procurement documents to be interpreted accordingly). Where the transfer is not yet completed by the time of contract award, contractual rights may be included in the contractual arrangements to enable transfer to the successor operator. Bidders should note that this procurement process (if ongoing), or any awarded contract, may be included in a transfer scheme made by the Secretary of State under section 12 of the Railways Act 2005, or the transfer may be effected outside of, or separate from, such a scheme. If transfer takes place before the contract award the successor operator shall assume all the rights of the Client set out in this document. All references to Avanti West Coast shall be deemed to refer to the successor operator for the purposes of this procurement and the successor operator shall be entitled to continue or terminate this procurement as if it was involved from the outset.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
active
Has Options
Yes
Has Renewal
No
Description
First Trenitalia West Coast Rail Limited (Avanti West Coast) are seeking to identify a service provider for the provision of SISS maintenance (preventative and corrective) at all leased premises on the Avanti West Coast network, alongside associated activities such as reporting and provision of a customer help desk - together the "Support Services". Avanti West Coast (AWC) has an extensive Station Information & Security Systems (SISS) estate deployed across 16 stations, providing business critical services to customers and staff including but not limited to:- CCTV, Customer Information Systems, Public Address systems, and Passenger Help Points. The Contract is expected to be let for an initial period of 3 years, with the optional extension of up to 2 years.

Options

Description
The Contract is expected to be let for an initial period of 3 years, with the optional extension of up to 2 years.

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKD
Entry 2
Region
UKG
Entry 3
Region
UKI
Entry 4
Region
UKL
Entry 5
Region
UKM

Additional Classifications

Entry 1
Id
50000000
Scheme
CPV
Description
Repair and maintenance services

Published documents

Entry 1
Id
economic2
Document Type
economicSelectionCriteria
Entry 2
Id
technical2
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-10349442
Name
FIRST TRENITALIA WEST COAST RAIL LIMITED

Roles

buyer

Address

Region
UKI32
Locality
LONDON
Postal Code
W21AF
Country Name
United Kingdom
Street Address
8th Floor

Details

Classifications

Entry 1
Id
RAILWAY_SERVICES
Scheme
TED_CE_ACTIVITY
Description
Railway services

Identifier

Id
10349442
Scheme
GB-COH
Legal Name
FIRST TRENITALIA WEST COAST RAIL LIMITED

Contact

Name
Mark Ibbs
Organisation 2
Id
GB-FTS-138188
Name
High Court of England and Wales, London

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
High Court of England and Wales, London

Recorded locations

  • Buyer location · LONDON · UKI32 · W21AF · United Kingdom
  • Delivery location · UKD
  • Delivery location · UKG
  • Delivery location · UKI
  • Delivery location · UKL
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04e2e2-2025-02-17T15:40:12Zcompiled ·