Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Local Healthwatch Service in Hillingdon

London Borough of Hillingdon · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:36.

Opportunity overview

The London Borough of Hillingdon awards a contract with a Service Provider who will deliver the statutory functions of a local Healthwatch. The contract is intended to deliver the Council's statutory obligation to ensure that there continues to be a local Healthwatch in the borough. As set out in Hillingdon's statutory 2022 - 2025 Joint Health and Wellbeing Strategy, the Council and its health and care partners seeks to improve the health and wellbeing of all our residents and to reduce disparities in health and care across our communities. The Healthwatch Service has a vital role to assist local health and social care commissioners and providers, and community stakeholders, by providing feedback, research and information about the views and experiences of local residents of using health and social care services to raise standards of service provision. The local Healthwatch contract will be for a period of five years with the option to extend for up to three further years, i.e., a maximum of eight years. The Council is seeking a Service Provider who will undertake the role of an independent consumer champion for the wider public and people using health and social care services, or who may use these services, including unpaid carers.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Contract value
£993k
Awarded
Not supplied
Contract signed
8 Jul 2025
Award ID
049905-2025-1
Status
active
Identifier
GB-COH 1154672
Location
London, UKI74, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • The London Borough of Hillingdon awards a contract with a Service Provider who will deliver the statutory functions of a local Healthwatch. The contract is intended to deliver the Council's statutory obligation to ensure that there continues to be a local Healthwatch in the borough. As set out in Hillingdon's statutory 2022 - 2025 Joint Health and Wellbeing Strategy, the Council and its health and care partners seeks to improve the health and wellbeing of all our residents and to reduce disparities in health and care across our communities. The Healthwatch Service has a vital role to assist local health and social care commissioners and providers, and community stakeholders, by providing feedback, research and information about the views and experiences of local residents of using health and social care services to raise standards of service provision. The local Healthwatch contract will be for a period of five years with the option to extend for up to three further years, i.e., a maximum of eight years. The Council is seeking a Service Provider who will undertake the role of an independent consumer champion for the wider public and people using health and social care services, or who may use these services, including unpaid carers.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04deb1
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
17 Mar 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
17 Mar 2025, 12:00

Tender Period

Ends
10 Mar 2025

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
The London Borough of Hillingdon awards a contract with a Service Provider who will deliver the statutory functions of a local Healthwatch. The contract is intended to deliver the Council's statutory obligation to ensure that there continues to be a local Healthwatch in the borough. As set out in Hillingdon's statutory 2022 - 2025 Joint Health and Wellbeing Strategy, the Council and its health and care partners seeks to improve the health and wellbeing of all our residents and to reduce disparities in health and care across our communities. The Healthwatch Service has a vital role to assist local health and social care commissioners and providers, and community stakeholders, by providing feedback, research and information about the views and experiences of local residents of using health and social care services to raise standards of service provision. The local Healthwatch contract will be for a period of five years with the option to extend for up to three further years, i.e., a maximum of eight years. The Council is seeking a Service Provider who will undertake the role of an independent consumer champion for the wider public and people using health and social care services, or who may use these services, including unpaid carers.

Options

Description
Three year extension

Renewal

Description
5 years initial term with the optional extension period of a further 3 years

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
80
Criterion 2
Type
price
Description
20

Contract period

Duration In Days
2,880

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI74
Entry 2
Region
UKI74

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-55058
Name
London Borough of Hillingdon

Roles

buyer

Address

Region
UKI74
Locality
Uxbridge
Postal Code
UB8 1UW
Country Name
United Kingdom
Street Address
Civic Centre, High Street,

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
London Borough of Hillingdon

Contact

Organisation 2
Id
GB-FTS-88
Name
Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
Strand

Identifier

Legal Name
Royal Courts of Justice
Organisation 3
Id
GB-FTS-21610
Name
London Borough of Hillingdon

Roles

buyer

Address

Region
UKI74
Locality
Uxbridge
Postal Code
UB8 1UW
Country Name
United Kingdom
Street Address
Civic Centre

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
London Borough of Hillingdon
No Identifier Rationale
notOnAnyRegister

Contact

Organisation 4
Id
GB-COH-1154672
Name
Your Voice in Health & Social Care

Roles

supplier

Address

Region
UKI74
Locality
London
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
1154672
Scheme
GB-COH
Legal Name
Your Voice in Health & Social Care
Organisation 5
Id
GB-FTS-92
Name
Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
Royal Courts of Justice

Award information

Award 1
Id
049905-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-1154672
Name
Your Voice in Health & Social Care

Related lots

1

Contracts and changes

Entry 1
Id
049905-2025-1
Status
active
Award ID
049905-2025-1
Date Signed
9 Jul 2025, 00:00

Value

Amount
992,970
Currency
GBP

Recorded locations

  • Buyer location · Uxbridge · UKI74 · UB8 1UW · United Kingdom
  • Delivery location · UKI74

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04deb1-2025-08-19T15:36:00+01:00compiled ·