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PROCUREMENT OPPORTUNITY

The Provision of Security and Concierge Services to Emergency and Temporary Accommodation Sites

Cornwall Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:35.

Opportunity overview

Tenders are invited from providers with the relevant experience and ability for The Provision of Security and Concierge Services to Emergency and Temporary Accommodation Sites contract. Cornwall Council is seeking a suitably qualified provider to deliver Security Services across various sites supporting individuals experiencing homelessness, rough sleeping, or at risk of rough sleeping. The contract is for an initial three (3) years with an option for extending the term for a further three (3) years. This procurement is being conducted under the Light Touch Regime in accordance with the Public Contract Regulations 2015 and the Open Tender procedure. This contract presents an opportunity to contribute to community safety while supporting some of the most vulnerable individuals in Cornwall. The Security Service will range from 24/7 on-site provision at high-support locations to a peripatetic service for lower-support sites.

Classification

  • CPV79710000 — Security services
  • CPV79713000 — Guard services
  • CPV79715000 — Patrol services

Lots

  • Tenders are invited from providers with the relevant experience and ability for The Provision of Security and Concierge Services to Emergency and Temporary Accommodation Sites contract. Cornwall Council is seeking a suitably qualified provider to deliver Security Services across various sites supporting individuals experiencing homelessness, rough sleeping, or at risk of rough sleeping. The contract is for an initial three (3) years with an option for extending the term for a further three (3) years. This procurement is being conducted under the Light Touch Regime in accordance with the Public Contract Regulations 2015 and the Open Tender procedure. This contract presents an opportunity to contribute to community safety while supporting some of the most vulnerable individuals in Cornwall. The Security Service will range from 24/7 on-site provision at high-support locations to a peripatetic service for lower-support sites. The aims and objectives include: Provide a safe, welcoming, and sustainable environment to help service users sustain their occupation and access support towards independent living. Offer a flexible and responsive approach, adapting security levels to match site and resident needs, including emergency interventions. Scale provision up or down as required, in coordination with site management and commissioners. Maintain an unobtrusive presence, ensuring residents can live without unnecessary interference. Add social value by reducing anti-social behaviour, complaints, and demand on emergency services. Key Responsibilities include: Site Security & Access Control - mobile and static patrolling, securing premises, and monitoring entry points. Incident Response & Risk Management - Handling security incidents and safeguarding residents. CCTV & Surveillance - Monitoring and responding to security threats. Supportive Engagement - Providing a visible presence to reassure residents and the local community. Naloxone Administration - Delivering life-saving intervention in opioid overdose situations.£8.2m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN715931
Status
cancelled
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
3

Unstructured Changes

Entry 1

Where

Section
1.3 communication

New Value

Text
The procurement documents are available for unrestricted and full direct access, free of charge, at https://procontract.due-north.com/Advert?advertId=f254b8d7-1de9-ef11-8134-005056b64545 Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronically via https://procontract.due-north.com/Advert?advertId=f254b8d7-1de9-ef11-8134-005056b64545

Old Value

Text
The procurement documents are available for unrestricted and full direct access, free of charge, at https://procontract.due-north.com/Advert/Index?advertId=14b03219-b6ea-ee11-8127-005056b64545 Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronically via https://procontract.due-north.com/Advert/Index?advertId=14b03219-b6ea-ee11-8127-005056b64545
Entry 2
Id
4

Unstructured Changes

Entry 1

Where

Label
Date
Section
IV.2.2

New Value

Date
3 Apr 2025, 12:00

Old Value

Date
27 Mar 2025, 12:00

Bid Opening

Date
27 Mar 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
27 Mar 2025, 12:00

Tender Period

Ends
27 Mar 2025, 12:00

Classification

Id
79710000
Scheme
CPV
Description
Security services

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Tenders are invited from providers with the relevant experience and ability for The Provision of Security and Concierge Services to Emergency and Temporary Accommodation Sites contract. Cornwall Council is seeking a suitably qualified provider to deliver Security Services across various sites supporting individuals experiencing homelessness, rough sleeping, or at risk of rough sleeping. The contract is for an initial three (3) years with an option for extending the term for a further three (3) years. This procurement is being conducted under the Light Touch Regime in accordance with the Public Contract Regulations 2015 and the Open Tender procedure. This contract presents an opportunity to contribute to community safety while supporting some of the most vulnerable individuals in Cornwall. The Security Service will range from 24/7 on-site provision at high-support locations to a peripatetic service for lower-support sites. The aims and objectives include: Provide a safe, welcoming, and sustainable environment to help service users sustain their occupation and access support towards independent living. Offer a flexible and responsive approach, adapting security levels to match site and resident needs, including emergency interventions. Scale provision up or down as required, in coordination with site management and commissioners. Maintain an unobtrusive presence, ensuring residents can live without unnecessary interference. Add social value by reducing anti-social behaviour, complaints, and demand on emergency services. Key Responsibilities include: Site Security & Access Control - mobile and static patrolling, securing premises, and monitoring entry points. Incident Response & Risk Management - Handling security incidents and safeguarding residents. CCTV & Surveillance - Monitoring and responding to security threats. Supportive Engagement - Providing a visible presence to reassure residents and the local community. Naloxone Administration - Delivering life-saving intervention in opioid overdose situations.

Value

Amount
8,198,803
Currency
GBP

Renewal

Description
The maximum opportunity of this contract is for a period of 6 years as detailed. This comprises of an initial 3 year term, with a single optional extension clause for a further for 3 years.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
25
Criterion 2
Name
Social value
Type
quality
Description
15
Criterion 3
Type
price
Description
60

Contract period

Ends
30 Sept 2031, 23:59
Starts
1 Oct 2025, 00:00

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKK3
Entry 2
Region
UKK3

Additional Classifications

Entry 1
Id
79715000
Scheme
CPV
Description
Patrol services
Entry 2
Id
79713000
Scheme
CPV
Description
Guard services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-215
Name
Cornwall Council

Roles

buyer

Address

Region
UKK3
Locality
Truro
Postal Code
TR1 3AY
Country Name
United Kingdom
Street Address
County Hall, Treyew Road

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Cornwall Council

Contact

Name
Mr Andrew Trout
Telephone
+44 1872322222
Organisation 2
Id
GB-FTS-137763
Name
Cornwall Council

Roles

reviewBody

Address

Locality
Truro
Postal Code
TR1 3AY
Country Name
United Kingdom
Street Address
Treyew road

Identifier

Legal Name
Cornwall Council
Organisation 3
Id
GB-FTS-217
Name
Cornwall Council

Roles

reviewBody

Address

Locality
Truro
Country Name
United Kingdom

Identifier

Legal Name
Cornwall Council

Award information

Award 1
Id
031318-2025-1
Status
unsuccessful
Status Details
discontinued

Related lots

1

Recorded locations

  • Buyer location · Truro · UKK3 · TR1 3AY · United Kingdom
  • Delivery location · UKK3

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04de6f-2025-06-10T15:39:27+01:00compiled ·