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PROCUREMENT OPPORTUNITY

Support at Home (Domiciliary Care) Services - North East Lincolnshire

NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:40.

Opportunity overview

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process. This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL). The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience. 1. Geographical Areas (Lot 1 (a, b, and c)) • Delivery of high-quality domiciliary care services to individuals living within their specified geographical area. • Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support. • Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living. • Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer. 2. Enhanced Support at Home (Lot 2) • Provision of intensive support to individuals with complex care needs. • Includes promoting health resilience and avoiding unnecessary hospital admissions. 3. Carers Breaks Provision (Lot 3) • Delivery of flexible respite care to support informal carers. • Must include planned and emergency breaks with tailored services to meet carers' and service users' needs. 4. System Resilience Provision (Lot 4) • Support during peak times and emergencies. • Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

COMFORT CALL LIMITED

Matched by number
Shared contract value
£58.1m
Awarded
Not supplied
Contract signed
18 May 2025
Suppliers
One of 5 awarded suppliers
Award ID
036999-2025-1
Status
active
Identifier
GB-COH 05763279
Location
Nottingham, UKF1, NE31 2EQ, United Kingdom

HALES GROUP LIMITED

Matched by number
Shared contract value
£58.1m
Awarded
Not supplied
Contract signed
18 May 2025
Suppliers
One of 5 awarded suppliers
Award ID
036999-2025-1
Status
active
Identifier
GB-COH 03756814
Location
Peterborough, UKH1, PE1 5TX, United Kingdom

Health Now Ltd

Matched by number
Shared contract value
£58.1m
Awarded
Not supplied
Contract signed
18 May 2025
Suppliers
One of 5 awarded suppliers
Award ID
036999-2025-1
Status
active
Identifier
GB-COH 13335901
Location
Chertsey, UKJ2, KT16 0DN, United Kingdom

Humberside Independent Care Association Limited

Matched by number
Shared contract value
£58.1m
Awarded
Not supplied
Contract signed
18 May 2025
Suppliers
One of 5 awarded suppliers
Award ID
036999-2025-1
Status
active
Identifier
GB-COH IP27662R
Location
Hull, UKE1, HU2 8DT, United Kingdom

Nurtrio Ltd

Matched by number
Shared contract value
£58.1m
Awarded
Not supplied
Contract signed
18 May 2025
Suppliers
One of 5 awarded suppliers
Award ID
036999-2025-1
Status
active
Identifier
GB-COH 06204479
Location
Grimsby, UKE13, DN32 0LT, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • Geographical Areas£46m
  • Enhanced Support at Home£3.9m
  • Carers Breaks Provision£4.5m
  • System Resilience Provision£3.7m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C337775
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
19 Mar 2025, 13:15

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Award Criteria Details
• Only one (1) Geographical area will be awarded per Bidder• A Bidder may be awarded the following:a) One (1) Geographical area within Lot 1 plus one Lot from Lots 2-4, orb) Two (2) Lots from Lots 2-4 and no Geographical area within Lot 1.• There is a maximum of two (2) Lots per bidder.
Maximum Lots Bid Per Supplier
9,999,999
Maximum Lots Awarded Per Supplier
2

Expected award period

Starts
19 Mar 2025, 13:15

Tender Period

Ends
19 Mar 2025, 13:00

Contract terms

Has Electronic Payment
Yes
Electronic Invoicing Policy
allowed

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Title
Geographical Areas
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
Support at Home (Domiciliary Care) Services

Value

Amount
45,980,000
Currency
GBP

Options

Description
Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.

Award criteria

Criteria

Criterion 1
Name
Price is not the only award criterion and all criteria are stated only in the procurement documents
Type
cost
Description
100

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Enhanced Support at Home
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process. This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL). The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience. 1. Geographical Areas (Lot 1 (a, b, and c)) • Delivery of high-quality domiciliary care services to individuals living within their specified geographical area. • Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support. • Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living. • Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer. 2. Enhanced Support at Home (Lot 2) • Provision of intensive support to individuals with complex care needs. • Includes promoting health resilience and avoiding unnecessary hospital admissions. 3. Carers Breaks Provision (Lot 3) • Delivery of flexible respite care to support informal carers. • Must include planned and emergency breaks with tailored services to meet carers' and service users' needs. 4. System Resilience Provision (Lot 4) • Support during peak times and emergencies. • Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.

Value

Amount
3,875,000
Currency
GBP

Options

Description
Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.

Award criteria

Criteria

Criterion 1
Name
Price is not the only award criterion and all criteria are stated only in the procurement documents
Type
cost
Description
100

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Entry 3
Id
3
Title
Carers Breaks Provision
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process. This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL). The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience. 1. Geographical Areas (Lot 1 (a, b, and c)) • Delivery of high-quality domiciliary care services to individuals living within their specified geographical area. • Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support. • Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living. • Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer. 2. Enhanced Support at Home (Lot 2) • Provision of intensive support to individuals with complex care needs. • Includes promoting health resilience and avoiding unnecessary hospital admissions. 3. Carers Breaks Provision (Lot 3) • Delivery of flexible respite care to support informal carers. • Must include planned and emergency breaks with tailored services to meet carers' and service users' needs. 4. System Resilience Provision (Lot 4) • Support during peak times and emergencies. • Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.

Value

Amount
4,525,000
Currency
GBP

Options

Description
Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.

Award criteria

Criteria

Criterion 1
Name
Price is not the only award criterion and all criteria are stated only in the procurement documents
Type
cost
Description
100

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Entry 4
Id
4
Title
System Resilience Provision
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process. This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL). The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience. 1. Geographical Areas (Lot 1 (a, b, and c)) • Delivery of high-quality domiciliary care services to individuals living within their specified geographical area. • Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support. • Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living. • Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer. 2. Enhanced Support at Home (Lot 2) • Provision of intensive support to individuals with complex care needs. • Includes promoting health resilience and avoiding unnecessary hospital admissions. 3. Carers Breaks Provision (Lot 3) • Delivery of flexible respite care to support informal carers. • Must include planned and emergency breaks with tailored services to meet carers' and service users' needs. 4. System Resilience Provision (Lot 4) • Support during peak times and emergencies. • Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.

Value

Amount
3,694,170
Currency
GBP

Options

Description
Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.

Award criteria

Criteria

Criterion 1
Name
Price is not the only award criterion and all criteria are stated only in the procurement documents
Type
cost
Description
100

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
North East Lincolnshire

Delivery locations

Entry 1
Region
UKE13
Entry 2
Region
UKE13
Entry 3
Region
UKE13

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Item 2
Id
2
Related Lot
2

Delivery Location

Description
North East Lincolnshire

Delivery locations

Entry 1
Region
UKE13
Entry 2
Region
UKE13
Entry 3
Region
UKE13

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Item 3
Id
3
Related Lot
3

Delivery Location

Description
North East Lincolnshire

Delivery locations

Entry 1
Region
UKE13
Entry 2
Region
UKE13
Entry 3
Region
UKE13

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Item 4
Id
4
Related Lot
4

Delivery Location

Description
North East Lincolnshire

Delivery locations

Entry 1
Region
UKE13
Entry 2
Region
UKE13
Entry 3
Region
UKE13

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Buyer, suppliers and contacts

Organisation 1
Id
GB-NHS-QOQ
Name
NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD

Roles

buyer

Address

Region
UKE12
Locality
East Riding of Yorkshire
Postal Code
HU106DT
Country Name
United Kingdom
Street Address
Health House, Grange Park Lane, Willerby

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Id
QOQ
Scheme
GB-NHS
Legal Name
NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD

Contact

Organisation 2
Id
GB-FTS-5265
Name
High Court of England and Wales Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom

Identifier

Legal Name
High Court of England and Wales Royal Courts of Justice
Organisation 3
Id
GB-COH-IP27662R
Name
Humberside Independent Care Association Limited

Roles

supplier

Address

Region
UKE1
Locality
Hull
Postal Code
HU2 8DT
Country Name
United Kingdom
Street Address
Unit 1-4 Anchor Court, 160 Francis Street

Details

Scale
sme

Identifier

Id
IP27662R
Scheme
GB-COH
Legal Name
Humberside Independent Care Association Limited
Organisation 4
Id
GB-COH-03756814
Name
HALES GROUP LIMITED

Roles

supplier

Address

Region
UKH1
Locality
Peterborough
Postal Code
PE1 5TX
Country Name
United Kingdom
Street Address
Flag Business Exchange Vicarage Farm Road

Details

Scale
large

Identifier

Id
03756814
Scheme
GB-COH
Legal Name
HALES GROUP LIMITED
Organisation 5
Id
GB-COH-05763279
Name
COMFORT CALL LIMITED

Roles

supplier

Address

Region
UKF1
Locality
Nottingham
Postal Code
NE31 2EQ
Country Name
United Kingdom
Street Address
7-9 Blue Sky Way Monkton Business Park South

Details

Scale
large

Identifier

Id
05763279
Scheme
GB-COH
Legal Name
COMFORT CALL LIMITED
Organisation 6
Id
GB-COH-13335901
Name
Health Now Ltd

Roles

supplier

Address

Region
UKJ2
Locality
Chertsey
Postal Code
KT16 0DN
Country Name
United Kingdom
Street Address
Hersham Farm House Hersham Farm Business Park

Details

Scale
sme

Identifier

Id
13335901
Scheme
GB-COH
Legal Name
Health Now Ltd
Organisation 7
Id
GB-COH-06204479
Name
Nurtrio Ltd

Roles

supplier

Address

Region
UKE13
Locality
Grimsby
Postal Code
DN32 0LT
Country Name
United Kingdom
Street Address
Unit 5, Acorn Business Park

Details

Scale
sme

Identifier

Id
06204479
Scheme
GB-COH
Legal Name
Nurtrio Ltd
Organisation 8
Id
GB-FTS-107949
Name
NHS England Independent Patient Choice and Procurement Panel

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Details

Identifier

Legal Name
NHS England Independent Patient Choice and Procurement Panel

Award information

Award 1
Id
036999-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-IP27662R
Name
Humberside Independent Care Association Limited
Supplier 2
Id
GB-COH-03756814
Name
HALES GROUP LIMITED
Supplier 3
Id
GB-COH-05763279
Name
COMFORT CALL LIMITED
Supplier 4
Id
GB-COH-13335901
Name
Health Now Ltd
Supplier 5
Id
GB-COH-06204479
Name
Nurtrio Ltd

Contracts and changes

Entry 1
Id
036999-2025-1
Status
active
Award ID
036999-2025-1
Date Signed
19 May 2025, 00:00

Value

Amount
58,074,170
Currency
GBP

Recorded locations

  • Buyer location · East Riding of Yorkshire · UKE12 · HU106DT · United Kingdom
  • Delivery location · UKE13

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04dd5c-2025-07-03T09:38:41+01:00compiled ·