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PROCUREMENT OPPORTUNITY

JHG - Out of Hours Call Handling Tender

Jigsaw Homes Group · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:37.

Opportunity overview

Out of Hours Call Handling Service

Classification

  • CPV79510000 — Telephone-answering services

Lots

  • We are looking for a single out of hours call handling service, 60/40 price/quality split, please refer to tender documents for more details.£50k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
JHG/OOHCALL/2025
Status
active
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
2
Description
To help bidders with excessive annual leave due to coming up to year end.

Unstructured Changes

Entry 1

Where

Label
Time limit
Section
IV.2.2

New Value

Date
12 Mar 2025, 12:00

Old Value

Date
7 Mar 2025, 12:00
Entry 2

Where

Label
Minimum time frame during which the tenderer must maintain the tender
Section
IV.2.6

New Value

Date
12 Mar 2025

Old Value

Date
7 Mar 2025
Entry 3

Where

Label
Conditions for opening of tenders
Section
IV.2.7

New Value

Date
12 Mar 2025, 12:00

Old Value

Date
7 Mar 2025, 12:00

Bid Opening

Date
7 Mar 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
7 Mar 2025, 12:00

Tender Period

Ends
7 Mar 2025, 12:00

Communication

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79510000
Scheme
CPV
Description
Telephone-answering services

Submission terms

Languages

en

Bid Validity Period

Ends
7 Mar 2025, 23:59

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
active
Has Options
No
Has Renewal
Yes
Description
We are looking for a single out of hours call handling service, 60/40 price/quality split, please refer to tender documents for more details.

Value

Amount
50,000
Currency
GBP

Renewal

Description
Based on satisfactory performance the initial two years could be extended by a further two years to a maximum of four years.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
40
Criterion 2
Type
price
Description
60

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Greater Manchester, Cheshire, Merseyside, Lancashire & East Midlands

Delivery locations

Entry 1
Region
UKD
Entry 2
Region
UKF

Additional Classifications

Entry 1
Id
79510000
Scheme
CPV
Description
Telephone-answering services

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-15890
Name
Jigsaw Homes Group

Roles

buyer
centralPurchasingBody

Address

Region
UKD
Locality
Ashton-under-Lyne
Postal Code
OL6 7AT
Country Name
United Kingdom
Street Address
Cavendish 249, Cavendish Street

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
Jigsaw Homes Group

Contact

Name
Jason Pears
Telephone
+44 1613312192
Organisation 2
Id
GB-FTS-103
Name
Public Procurement Review Service

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom
Street Address
Cabinet Office

Details

Identifier

Legal Name
Public Procurement Review Service

Contact

Telephone
+44 3450103503

Recorded locations

  • Buyer location · Ashton-under-Lyne · UKD · OL6 7AT · United Kingdom
  • Delivery location · UKD
  • Delivery location · UKF

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04dcdf-2025-03-05T17:05:27Zcompiled ·