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PROCUREMENT OPPORTUNITY

Provision of Customer Research Partner

Plus Dane Housing Limited · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:37.

Opportunity overview

Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Acuity Research & Practice Ltd

Matched by normalised name
Contract value
£130k
Awarded
Not supplied
Contract signed
11 May 2025
Award ID
022247-2025-1
Status
active
Identifier
03503391
Location
Devon, UKD, EX32 0AQ, United Kingdom

Classification

  • CPV79300000 — Market and economic research; polling and statistics
  • CPV79342310 — Customer survey services

Lots

  • Customer Research (Perception Surveys)£130k
  • Transaction Satisfaction Survey Platform£90k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PDT-25-11
Status
complete
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Amendments

Entry 1
Id
2
Description
Extension of tender deadline from Monday 10th March 2025 to 9am Thursday 13th March 2025 To view this notice, please click here: https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=930803485 GO Reference: GO-202534-PRO-29642365

Unstructured Changes

Entry 1

Where

Label
Time limit for receipt of tenders or requests to participate Date: 13/03/2025 Time: 09:00
Section
IV.2.2

New Value

Date
13 Mar 2025, 09:00

Old Value

Date
10 Mar 2025, 12:00

Bid Opening

Date
10 Mar 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Award Criteria Details
1 & 2
Maximum Lots Bid Per Supplier
9,999,999
Maximum Lots Awarded Per Supplier
2

Recurrence

Description
2028 - 2030

Expected award period

Starts
10 Mar 2025, 12:00

Tender Period

Ends
10 Mar 2025, 12:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79342310
Scheme
CPV
Description
Customer survey services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Title
Customer Research (Perception Surveys)
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months

Value

Amount
130,000
Currency
GBP

Renewal

Description
Contract to be re-procured upon expiry

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
60%
Criterion 2
Name
Cost
Type
cost
Description
40%

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Transaction Satisfaction Survey Platform
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months

Value

Amount
90,000
Currency
GBP

Renewal

Description
Contract to be re-procured upon expiry

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
60%
Criterion 2
Name
Cost
Type
cost
Description
40%

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
NORTH WEST (ENGLAND)

Delivery locations

Entry 1
Region
UKD
Entry 2
Region
UKD

Additional Classifications

Entry 1
Id
79342310
Scheme
CPV
Description
Customer survey services
Entry 2
Id
79300000
Scheme
CPV
Description
Market and economic research; polling and statistics
Item 2
Id
2
Related Lot
2

Delivery Location

Description
NORTH WEST (ENGLAND)

Delivery locations

Entry 1
Region
UKD
Entry 2
Region
UKD

Additional Classifications

Entry 1
Id
79342310
Scheme
CPV
Description
Customer survey services
Entry 2
Id
79300000
Scheme
CPV
Description
Market and economic research; polling and statistics

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-29311
Name
Plus Dane Housing Limited

Roles

buyer

Address

Region
UKD
Locality
Liverpool
Postal Code
L3 4AE
Country Name
United Kingdom
Street Address
Atlantic Pavilion, Salthouse Quay, Royal Albert Dock

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
Plus Dane Housing Limited

Contact

Name
Daniel Walls
Telephone
+44 7393142744
Organisation 2
Id
GB-FTS-12616
Name
High Court England and Wales

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
High Court England and Wales
Organisation 3
Id
GB-FTS-148207
Name
Acuity Research & Practice Ltd

Roles

supplier

Address

Region
UKD
Locality
Devon
Postal Code
EX32 0AQ
Country Name
United Kingdom
Street Address
35 Mount Pleasant, Bishops Tawton, Barnstaple

Details

Scale
sme

Identifier

Id
03503391
Legal Name
Acuity Research & Practice Ltd

Award information

Award 1
Id
022247-2025-1
Title
Customer Research (Perception Surveys)
Status
active

Suppliers

Supplier 1
Id
GB-FTS-148207
Name
Acuity Research & Practice Ltd

Related lots

1
Award 2
Id
022247-2025-2
Title
Transactional Satisfaction Survey Platform
Status
unsuccessful
Status Details
unsuccessful

Related lots

2

Contracts and changes

Entry 1
Id
022247-2025-1
Title
Customer Research (Perception Surveys)
Status
active
Award ID
022247-2025-1
Date Signed
12 May 2025, 00:00

Value

Amount
130,000
Currency
GBP

Recorded locations

  • Buyer location · Liverpool · UKD · L3 4AE · United Kingdom
  • Delivery location · UKD

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04dccc-2025-05-16T14:05:14+01:00compiled ·