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PROCUREMENT OPPORTUNITY

Substance Misuse Telephone Helpline

Surrey County Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:28.

Opportunity overview

This is PSR direct award C procedure.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Surrey Drug and Alcohol Care

Match pending…
Contract value
£187.9k
Awarded
Not supplied
Contract signed
28 Nov 2024
Award ID
003877-2025-1
Status
active
Location
Guildford, UKJ, United Kingdom

Classification

  • CPV85312500 — Rehabilitation services

Lots

  • It is intended to award a contract to an existing provider following direct award process C for the provision of Substance Misuse Telephone Helpline. The contract will be awarded for the period of 3 years with available option to extend for 2 years.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04dc03
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 17 February 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.

Covered By

GPA

Amendments

Entry 1
Id
2

Unstructured Changes

Entry 1

Where

Label
Additional information
Section
VI.3

New Value

Text
This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded using direct award process C.' You must confirm the following: - date of contract award 18 February 2025 - Contract Start Date: 1 March 2025 - Contract End Date: 31 March 2030 - Contract Value: £187,899

Old Value

Text
'This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 17 February 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.' Written representations should be sent to heather.ryder@surreycc.gov.uk The award decision-makers were: Heather Ryder - SCC, Senior Public Health Lead; Camilla Edmiston - Woking Borough Council, Community Safety Policy Officer; Sarah Haywood - Surrey Office of the Police and Crime Commissioner, Serious Violence Programme Lead Through the assessment of their submission, the provider meets each of the key criteria listed as part of the PSR process. Stand out points include: 1. Quality / innovation - the service is developing to respond to the need of the population, through the existing telephone platform but also developing the sms system and online presence. 2. Value - due to the model of provision, the return on investment ratio for the service is high for this service; the cost to run is minimal yet is available to the entire adult population of Surrey. 3. Integration, collaboration and service sustainability - the service works collaboratively within the substance misuse system and wider health and social care partnerships, with well defined signposting opportunities. 4. Improving access, reducing health inequalities and facilitating choice - the service offers a range of contact points, including a 24/7 option. As well as substance misuse, the volunteer call handlers provide information, advice and signposting for a range of health and social care-related services. 5. Social value - the service uses local volunteers, including those with lived experience, to operate the service. The commitment to offer opportunities to those with lived experience is well recognised within the submission.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
85312500
Scheme
CPV
Description
Rehabilitation services

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
It is intended to award a contract to an existing provider following direct award process C for the provision of Substance Misuse Telephone Helpline. The contract will be awarded for the period of 3 years with available option to extend for 2 years.

Award criteria

Criteria

Criterion 1
Name
quality
Type
quality
Description
100
Criterion 2
Name
cost
Type
cost
Description
0

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ2

Additional Classifications

Entry 1
Id
85312500
Scheme
CPV
Description
Rehabilitation services

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-DN2722
Name
Surrey County Council

Roles

buyer

Address

Region
UKJ26
Locality
REIGATE
Postal Code
RH28EF
Country Name
United Kingdom
Street Address
Woodhatch Place

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Id
DN2722
Scheme
GB-COH
Legal Name
Surrey County Council

Contact

Name
Andrew Clarke
Telephone
+44 3456009009
Organisation 2
Id
GB-FTS-137169
Name
Surrey Drug and Alcohol Care

Roles

supplier

Address

Region
UKJ
Locality
Guildford
Country Name
United Kingdom

Details

Scale
large

Identifier

Legal Name
Surrey Drug and Alcohol Care
No Identifier Rationale
notOnAnyRegister
Organisation 3
Id
GB-FTS-525
Name
High Court

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
High Court

Award information

Award 1
Id
003877-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-137169
Name
Surrey Drug and Alcohol Care

Related lots

1

Contracts and changes

Entry 1
Id
003877-2025-1
Status
active
Award ID
003877-2025-1
Date Signed
28 Nov 2024, 00:00

Value

Amount
187,899
Currency
GBP

Recorded locations

  • Buyer location · REIGATE · UKJ26 · RH28EF · United Kingdom
  • Delivery location · UKJ2

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04dc03-2025-02-28T11:38:54Zcompiled ·