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PROCUREMENT OPPORTUNITY

Income Analytics Software as a Service

CHP · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:15.

Opportunity overview

CHP has identified a need for an income analytics system that can report at an individual tenancy level to look at customer payment patterns, which contact method the customer has engaged with, and whether a customer has read an email/SMS. The contract has been awarded.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Voicescape Ltd

Matched by exact name
Contract value
£297.9k
Awarded
Not supplied
Contract signed
12 Jun 2025
Award ID
034108-2025-DN761636-1
Status
active
Location
Salford, UKH3, M5 3ED, United Kingdom

Classification

  • CPV48000000 — Software package and information systems

Lots

  • CHP has identified a need for an income analytics system that can report at an individual tenancy level to look at customer payment patterns, which contact method the customer has engaged with, and whether a customer has read an email/SMS. The contract has been awarded for two years with an option .to extend for a further year.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN761636
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
goods
Procurement Method Details
Open procedure

Bid Opening

Date
11 Mar 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
11 Mar 2025, 12:00

Tender Period

Ends
11 Mar 2025, 12:00

Classification

Id
48000000
Scheme
CPV
Description
Software package and information systems

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
CHP has identified a need for an income analytics system that can report at an individual tenancy level to look at customer payment patterns, which contact method the customer has engaged with, and whether a customer has read an email/SMS. The contract has been awarded for two years with an option .to extend for a further year.

Renewal

Description
The contract period is three (3) years from go-live with an option to extend for up to a further 24 months at CHP’s discretion, including satisfactory performance by the Supplier. There will be an additional contract period for implementation prior to go-live, to be agreed with the successful bidder.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
65
Criterion 2
Type
price
Description
35

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH3
Entry 2
Region
UKH3
Entry 3
Region
UKH3

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-9317
Name
CHP

Roles

buyer

Address

Region
UKH3
Locality
Chelmsford
Postal Code
CM2 5LB
Country Name
United Kingdom
Street Address
Myriad House, 33 Springfield Lyons Approach

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Social Housing Association
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
CHP

Contact

Name
Alison Shaw
Telephone
+44 7801582570
Organisation 2
Id
GB-FTS-85076
Name
The Cabinet Office - Public Procurement Review Service

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
The Cabinet Office - Public Procurement Review Service
Organisation 3
Id
GB-FTS-152074
Name
Voicescape Ltd

Roles

supplier

Address

Region
UKH3
Locality
Salford
Postal Code
M5 3ED
Country Name
United Kingdom

Details

Scale
sme

Identifier

Legal Name
Voicescape Ltd
Organisation 4
Id
GB-FTS-124
Name
Public Procurement Review Service

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
Public Procurement Review Service

Award information

Award 1
Id
034108-2025-DN761636-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-152074
Name
Voicescape Ltd

Related lots

1

Contracts and changes

Entry 1
Id
034108-2025-DN761636-1
Status
active
Award ID
034108-2025-DN761636-1
Date Signed
13 Jun 2025, 00:00

Value

Amount
297,850
Currency
GBP

Recorded locations

  • Buyer location · Chelmsford · UKH3 · CM2 5LB · United Kingdom
  • Delivery location · UKH3

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04dad2-2025-06-20T14:52:09+01:00compiled ·