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PROCUREMENT OPPORTUNITY

Back Office Application Support and Modernisation

Post Office · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:15.

Opportunity overview

Post Office are looking to procure new suppliers to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Finance applications supportValue not stated
  • Databases and database applications supportValue not stated
  • Customer Service Management supportValue not stated
  • Robotic Process Automation supportValue not stated
  • Infrastructure and HostingValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04dac8
Status
active
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Restricted procedure

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Award Criteria Details
There are no restrictions on the number of Lots that could be awarded to each supplier.
Maximum Lots Bid Per Supplier
9,999,999

Tender Period

Ends
31 Mar 2025

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Submission terms

Languages

en

Submission Method

electronicSubmission

Participation Fees

Entry 1
Id
1

Type

document

Lots and requirements

Entry 1
Id
1
Title
Finance applications support
Status
active
Has Options
No
Has Renewal
Yes
Description
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Renewal

Description
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

Second Stage

Maximum Candidates
5
Minimum Candidates
5

Contract period

Ends
31 Jul 2030, 23:59
Starts
1 Aug 2025, 00:00

Submission terms

Variant Policy
allowed

Selection criteria

Description
The 5 highest scoring potential providers based on the selection questionnaire.
Entry 2
Id
2
Title
Databases and database applications support
Status
active
Has Options
No
Has Renewal
Yes
Description
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Renewal

Description
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

Second Stage

Maximum Candidates
5
Minimum Candidates
5

Contract period

Ends
31 Jul 2030, 23:59
Starts
1 Aug 2025, 00:00

Submission terms

Variant Policy
notAllowed

Selection criteria

Description
The 5 highest scoring potential providers based on the selection questionnaire.
Entry 3
Id
3
Title
Customer Service Management support
Status
active
Has Options
No
Has Renewal
Yes
Description
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Renewal

Description
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

Second Stage

Maximum Candidates
5
Minimum Candidates
5

Contract period

Ends
31 Jul 2030, 23:59
Starts
1 Aug 2025, 00:00

Submission terms

Variant Policy
notAllowed

Selection criteria

Description
The 5 highest scoring potential providers based on the selection questionnaire.
Entry 4
Id
4
Title
Robotic Process Automation support
Status
active
Has Options
No
Has Renewal
Yes
Description
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Renewal

Description
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

Second Stage

Maximum Candidates
5
Minimum Candidates
5

Contract period

Ends
31 Jul 2030, 23:59
Starts
1 Aug 2025, 00:00

Submission terms

Variant Policy
notAllowed

Selection criteria

Description
The 5 highest scoring potential providers based on the selection questionnaire.
Entry 5
Id
5
Title
Infrastructure and Hosting
Status
active
Has Options
No
Has Renewal
Yes
Description
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Renewal

Description
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

Second Stage

Maximum Candidates
5
Minimum Candidates
5

Contract period

Ends
31 Jul 2030, 23:59
Starts
1 Aug 2025, 00:00

Submission terms

Variant Policy
notAllowed

Selection criteria

Description
The 5 highest scoring potential providers based on the selection questionnaire.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Item 5
Id
5
Related Lot
5

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-02154540
Name
Post Office

Roles

buyer

Address

Region
UK
Locality
LONDON
Postal Code
EC2V 7ER
Country Name
United Kingdom
Street Address
100 Wood Strreet

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Postal Service
Entry 2
Scheme
COFOG
Description
Banking, Retail and Postal Services

Identifier

Id
02154540
Scheme
GB-COH
Legal Name
Post Office

Contact

Organisation 2
Id
GB-FTS-92
Name
Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
Royal Courts of Justice

Recorded locations

  • Buyer location · LONDON · UK · EC2V 7ER · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04dac8-2025-01-31T16:43:26Zcompiled ·